Steven Willems, Mba Email and Phone Number
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A strategic COO, CIO and business executive who partners with business leaders to deliver information technology solutions that enable business growth, improve processes and increase customer satisfaction within various industries, both for profit and nonprofit. I’m known for transforming the reputation of IT to create a competitive advantage delivering business value. IT becomes a trusted partner where we collaborate to implement the organization’s most critical needs quickly, in rapidly changing environments, through a culture of customer service, integrity and responsiveness. As the Chief Operating Officer at Paumen Computer Services I oversee the operations of the organization to meet our business goals. Additionally, I provide fractional CIO services to our clients.Providing CIO services, I bring a holistic perspective to leading IT and supporting business goals. With a focus on teamwork and innovation, I drive IT operational excellence by creating a reliable environment, following proven methodologies and measuring performance. Skilled in software delivery, infrastructure, program management and IT governance,My leadership style is one of goodness and transparency. I deliver results while building a motivating and collaborative culture. I have a deep commitment to communication and employee development. I’m recognized by executives and board members as a trusted, future-oriented business leader.PEOPLE - Leadership Development, Key Relationships - Legal, Auditors, Insurance, Business Relationship Mgmt, Vendor Negotiation and Mgmt, Outsourcing SolutionsPROCESS - Strategic Business/IT Planning & Execution, Enterprise Governance, Risk & Compliance Management, M&A related resource consolidation/optimization, Agile, SCRUM, Waterfall, IT Service Mgmt & Governance (ITIL, ITGC)TECHNOLOGY - Business Continuity/Disaster Recovery, Infrastructure Mgmt, IaaS, PaaS, SaaS, IT Solutions Development, Information Security
Paumen Computer Services, Llc.
View- Website:
- paumencomputerservices.com
- Employees:
- 5
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Chief Operating OfficerPaumen Computer Services, Llc. Jul 2018 - PresentGreater Minneapolis-St. Paul AreaPrivately owned Paumen Computer Services provides a wide range of technology solutions, including sales, support and fractional CIO services to companies, with 1 to 101 employees, acting as their IT department on a time and materials or contract fee basis. -
Chief Information Officer (Cio)Anchor Bank, A Division Of Old National Bank Feb 2016 - May 2018Greater Minneapolis-St. Paul AreaCIO, member of the senior leadership team contributing to the organizations core focus, core values and core target. Reported to the President/Chief Operating Officer (COO), responsible for technological direction of the enterprise, including leading all strategic planning and tactical execution in the areas of infrastructure, software delivery, enterprise architecture, information security, program management office, business relationship management as well as banking operations, including a multi-million dollar budget and staff of 65+.DROVE IT TRANSFORMATION LEADING TO GROWTH, CUSTOMER SUCCESS, SAVINGS• Drove transformational change, communicated with an enterprise perspective breaking through silos, brought transparency to work demand and resource supply resulting in restored trust and confidence in Operations and Technology departments.• Modernized approach to business intelligence, adopting data governance and stewardship, resulting in a scalable leading-edge solution used to drive business decisions. -
Vice President, Information Technology Solutions | It Process TransformationBe The Match Registry Operated By The National Marrow Donor Program Nov 2011 - Aug 2015Greater Minneapolis-St. Paul AreaVP IT, led transformation for all customer-facing technology solutions serving donors, patients, and employees throughout the Be The Match Registry® international network. Reported to the Chief Information Officer / CIO. Led all software development, business analysis, and quality assurance and testing. Responsible for business relationship management, strategic planning and tactical execution, including a $13M budget and staff of 100+.TRANSFORMED IT, IMPROVED PROCESS, DROVE INNOVATION IN SOFTWARE DEVELOPMENT• Improved functionality and stability of software application used by transplant centers shortening time required to identify donor and increasing user satisfaction by 66%.• Launched a donor registration mobile application targeted to attract younger, higher quality potential donors resulting in increased donor availability and reduced time to transplant. • Improved Employee Engagement Survey results by up to 44% by focusing on honest communication, advancing staff skill sets through personalized development plans and creating opportunities for advancement. • Identified long-term work demand and executed the conversion of over 50 consultants to full-time employees retaining vital intellectual property while returning in excess of $4M annually for strategic initiatives and bottom-line improvement. -
Chief Information Officer / Vice President Information Technology SolutionsElca Board Of Pensions Aug 2004 - Feb 2011Greater Minneapolis-St. Paul AreaAs head of IT, responsible for technological direction of the enterprise, including leading all strategic and business planning including infrastructure, software development, enterprise architecture and program management office. Contributed to the organizations strategic direction, mission, vision and goals. Reported to the Chief Operating Officer. Responsible for $9M budget and a staff of 40+. Developed an effective and comprehensive Information Technology General Controls monitoring program to aid in meeting the strategic enterprise governance risk and compliance objectives and reduced external audit costs by 30%. DROVE IT TRANSFORMATION, GOVERNANCE, COST EFFICIENCIES •Developed an effective and comprehensive Information Technology General Controls monitoring program to aid in meeting strategic enterprise governance risk and compliance objectives and reduced external audit costs by 30%.•Refreshed all aspects of hardware and software technology infrastructure increasing stability and reliability to more than 99.98% while reducing annual budget by 46%.•Attained high employee retention and improved organizational culture by providing employees with marketable skills while creating a desirable work environment. -
Chief Information Officer, Vice President (Cio)Norstan Communications Dec 2000 - Feb 2004Greater Minneapolis-St. Paul AreaAs CIO with Norstan, promoted to integrate and lead the disparate IT organizations resulting from numerous acquisitions. Reported to the Chief Executive Officer. Responsible for all voice and data technology operations within the company’s 30 locations, including $21M budget and staff of 145+. Recognized for proposing and launching an enterprise client relationship management solution increasing sales forecasting by 95% while simultaneously reducing sales process support costs by 82%.
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Manager Of Information SystemsConnect Computer, A Norstan Company Apr 1998 - Dec 2000Responsible for IT integration effort for three companies and 32 locations acquired over a two year period. Reported to the Chief Financial Officer. Selected and implemented a Professional Services Automation solution reducing G&A costs by 43% and freeing up staff to focus on growing core business.
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Client Service ManagerEntex Information Services Aug 1996 - Apr 1998Accountable for operational management of 50 consultants assigned to five major clients providing $4 million annual services revenue. Reported to the General Manager. Consistently ranked outstanding in annual customer surveys in solving business issues by providing value-added services.
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Client Service ManagerUnisys Nov 1982 - Aug 1996Responsible for supporting the manufacturing, installation and service of several mainframe and desktop computer products. Accountable for operational management of up to 60 consultants and engineers assigned across seven states and hundreds of clients providing $11 million annual revenue stream.Client Services Manager/Service Delivery Manager 1992-1996Group Leader, Micro Products 1988-1992Group Leader, Mainframe Group 1987-1988Sr. Customer Service Engineer Systems Specialist 1986-1987Test Technician 1982-1986
Steven Willems, Mba Skills
Steven Willems, Mba Education Details
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Business Administration And Management, General -
Business Administration
Frequently Asked Questions about Steven Willems, Mba
What company does Steven Willems, Mba work for?
Steven Willems, Mba works for Paumen Computer Services, Llc.
What is Steven Willems, Mba's role at the current company?
Steven Willems, Mba's current role is Chief Operating Officer at Paumen Computer Services, LLC..
What is Steven Willems, Mba's email address?
Steven Willems, Mba's email address is st****@****msn.com
What is Steven Willems, Mba's direct phone number?
Steven Willems, Mba's direct phone number is +165145*****
What schools did Steven Willems, Mba attend?
Steven Willems, Mba attended Augsburg University, University Of St. Thomas.
What skills is Steven Willems, Mba known for?
Steven Willems, Mba has skills like Leadership, Strategy, Management, Cross Functional Team Leadership, Process Improvement, Program Management, It Strategy, Project Management, It Management, Information Technology, Enterprise Software, Crm.
Who are Steven Willems, Mba's colleagues?
Steven Willems, Mba's colleagues are Gordy Paumen, Chris Zeleny.
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