Steven Willems, Mba Email & Phone Number

Greater Minneapolis-St. Paul Area

Privately owned Paumen Computer Services provides a wide range of technology solutions, including sales, support and fractional CIO services to companies, with 1 to 101 employees, acting as their IT department on a time and materials or contract fee basis.

Greater Minneapolis-St. Paul Area

CIO, member of the senior leadership team contributing to the organizations core focus, core values and core target. Reported to the President/Chief Operating Officer (COO), responsible for technological direction of the enterprise, including leading all strategic planning and tactical execution in the areas of infrastructure, software delivery, enterprise architecture, information security, program management office, business relationship management as well as banking operations, including a multi-million dollar budget and staff of 65+.DROVE IT TRANSFORMATION LEADING TO GROWTH, CUSTOMER SUCCESS, SAVINGS• Drove transformational change, communicated with an enterprise perspective breaking through silos, brought transparency to work demand and resource supply resulting in restored trust and confidence in Operations and Technology departments.• Modernized approach to business intelligence, adopting data governance and stewardship, resulting in a scalable leading-edge solution used to drive business decisions.

Greater Minneapolis-St. Paul Area

VP IT, led transformation for all customer-facing technology solutions serving donors, patients, and employees throughout the Be The Match Registry® international network. Reported to the Chief Information Officer / CIO. Led all software development, business analysis, and quality assurance and testing. Responsible for business relationship management, strategic planning and tactical execution, including a $13M budget and staff of 100+.TRANSFORMED IT, IMPROVED PROCESS, DROVE INNOVATION IN SOFTWARE DEVELOPMENT• Improved functionality and stability of software application used by transplant centers shortening time required to identify donor and increasing user satisfaction by 66%.• Launched a donor registration mobile application targeted to attract younger, higher quality potential donors resulting in increased donor availability and reduced time to transplant. • Improved Employee Engagement Survey results by up to 44% by focusing on honest communication, advancing staff skill sets through personalized development plans and creating opportunities for advancement. • Identified long-term work demand and executed the conversion of over 50 consultants to full-time employees retaining vital intellectual property while returning in excess of $4M annually for strategic initiatives and bottom-line improvement.

Greater Minneapolis-St. Paul Area

As head of IT, responsible for technological direction of the enterprise, including leading all strategic and business planning including infrastructure, software development, enterprise architecture and program management office. Contributed to the organizations strategic direction, mission, vision and goals. Reported to the Chief Operating Officer. Responsible for $9M budget and a staff of 40+. Developed an effective and comprehensive Information Technology General Controls monitoring program to aid in meeting the strategic enterprise governance risk and compliance objectives and reduced external audit costs by 30%. DROVE IT TRANSFORMATION, GOVERNANCE, COST EFFICIENCIES •Developed an effective and comprehensive Information Technology General Controls monitoring program to aid in meeting strategic enterprise governance risk and compliance objectives and reduced external audit costs by 30%.•Refreshed all aspects of hardware and software technology infrastructure increasing stability and reliability to more than 99.98% while reducing annual budget by 46%.•Attained high employee retention and improved organizational culture by providing employees with marketable skills while creating a desirable work environment.

Greater Minneapolis-St. Paul Area

As CIO with Norstan, promoted to integrate and lead the disparate IT organizations resulting from numerous acquisitions. Reported to the Chief Executive Officer. Responsible for all voice and data technology operations within the company’s 30 locations, including $21M budget and staff of 145+. Recognized for proposing and launching an enterprise client relationship management solution increasing sales forecasting by 95% while simultaneously reducing sales process support costs by 82%.

Responsible for IT integration effort for three companies and 32 locations acquired over a two year period. Reported to the Chief Financial Officer. Selected and implemented a Professional Services Automation solution reducing G&A costs by 43% and freeing up staff to focus on growing core business.

Accountable for operational management of 50 consultants assigned to five major clients providing $4 million annual services revenue. Reported to the General Manager. Consistently ranked outstanding in annual customer surveys in solving business issues by providing value-added services.

Responsible for supporting the manufacturing, installation and service of several mainframe and desktop computer products. Accountable for operational management of up to 60 consultants and engineers assigned across seven states and hundreds of clients providing $11 million annual revenue stream.Client Services Manager/Service Delivery Manager 1992-1996Group Leader, Micro Products 1988-1992Group Leader, Mainframe Group 1987-1988Sr. Customer Service Engineer Systems Specialist 1986-1987Test Technician 1982-1986

Mba, Business Administration And Management, General

Ba, Business Administration