Steven Baker Email & Phone Number

Calgary, Canada Area

- Server and Storage Team - Our responsibility mostly relied in the growth and health of Canexus Server Infrastructure.- Citrix XenDesktop 7.5 – Maintained managed troubleshoot the Canexus Citrix environment. - Supported over 150 servers in a mixed environment of Windows server 2008 and 2012- VMware ESXI /Vsphere 6.0 - Planned, designed and implemented migration from VMware 5.0 to 6.0. - Office 365 – Planed and designed our migration plan to Office 365- Domain Controller upgrade project- Upgrade our local and global domain controllers to 2012 from 2008. This project was to allow us to upgrade our domain function level to 2012. - Supported and maintained our 2010 exchange environment. - Troubleshooting network connectivity issues (LAN / WAN)- Build Servers both physical and virtual servers as per our Companies build guide standards.- Set up and Configure SAN Storage at Local and Remote Sites. - Managed, troubleshoot and supported DNS/DHCP/Wins/Active Directory/Group Policies- Documentation- would write documentations on procedures and build run books for our servers. - Managed CGI security reports, Investigated potential attacks and vulnerabilities - Datacenter Management – Plan, rack servers, decommission and remove servers, run network and fiber cables. - PowerShell – created scripts and changed practices with PowerShell to help improve our efficiency for common tasks.. - Provide 2nd and 3rd Tier Support Tickets to our clients- Work with lawyers and Forensic Analyst for data capture for FTC requirements for pending sale.

Calgary, Canada Area

- Part of the Server and Storage Team - Our responsibility mostly relied in the growth and health of SMART'S Server Infrastructure.- Provide 2nd and 3rd Tier Support Tickets to our clients- Supported over 200 servers in a mixed environment of Windows server 2003, 2008 and 2012- Citrix XenApp 6.5 - Managed our current Citrix Xenapp environment, Monitoring server health, scheduling maintenance, installing new application and testing it with the clients or other groups in IS to make sure it was properly functioning. - Citrix XenDesktop 7.5 - Part of the group Implementing that into the SMART environment to provide a robust VDI solution. - Supported E mail environment of exchange 2010 and 2013- Build Servers both physical and virtual servers as per our Companies build guide standards.- VMware, manage, and configure virtual machines inside of VSphere - - Managed, troubleshoot and supported DNS/DHCP/Wins/Active Directory/Group Policies- Troubleshoot printers servers/printer queues - Part of the on call rotation where we would monitor business critical alarms for our clients 24x7- Work in special projects, where I would work different groups and vendors in order to get a product deployed to our customers. - Documentation- would write documentations on procedures and build run books for our servers. - Service desk Liaison - I would meet with the service desk and find out what issues they had in regard to the products that the server team supported and either finding fixes or writing procedural documentation to help them assist the customer better. - Current Project - Planning and Implementing System Center Operations Manager 2012 into the SMART Environment for Monitoring the Health of our Infrastructure. - Managing SMART's Domain names and SSLs- Performed Operational Support on Exchange 2013 and Exchange 365

Calgary, Canada Area

- Part of the Intel Server Team - Our responsibility mostly relied in the Infrastructure of the ATCO server environment. - Supported over 500 servers in a mixed environment of Windows server 2003 and 2008- Citrix Xen App- I was given the responsibility of managing our current Citrix Xenapp environment, this would include managing and maintaining our current xenapp 5.5 environment and planning and installing the upgrade for our 6.5 environments.- Working with our application groups in getting new software published into Citrix.- Built, managed and maintained the Blackberry infrastructure. This included Blackberry Enterprise server and Blackberry Enterprise service 10.- Supported mixed Email environment of exchange 2003 and 2010. - Build Servers both physical and virtual servers as per our Companies build guide standards.- VMware, manage, and configure virtual machines inside of VSphere - Implemented Smart Technology “Bridgit” collaboration application for our 20+ Smart Boards company wide. - File and Servers restorals with Tivoli Storage Manager- Disaster recovery, - I was part of 3 major disasters where I was part of the team to recover the failed servers. - Been part planning and administrating countless disaster recovery tests in which we are verifying our disaster recovery plan for critical applications are valid incase of total data center failure.- Managed, troubleshoot and supported DNS/DHCP/Wins/Active Directory/Group Policies- Troubleshoot printers servers/printer queues - Part of the on call rotation where we would monitor business critical alarms for our clients 24x7- Work in special projects, where I would work different groups and vendors in order to get a product deployed to our customers. - Documentation- would write documentations on procedures and build run books for our servers.

Calgary, Canada Area

- Part of Managed Operations - we provided monitoring and support for business critical servers or network devices for Enterprise Corporations. - Would travel to data centers such as Q9 and Care Factor to perform client tasks such as server and network upgrades, rack or remove servers or be a security escort for venders.- Would meet with clients and assets their network environment and make suggestions on how to improve. - Currently working site onsite at a client’s location where I am responsible for the Active directory, Exchange, Blackberry Enterprise Server, System Center Configuration Manager, Backup Server (Backup Exec) and minor desktop support.- Managed companies Juniper network products like routers and VPN solutions.- Part of the on call rotation where we would monitor business critical alarms for our clients 24x7- Monitored daily backup reports and ensure backups were running properly, if they were not I would create and escalate the ticket to the appropriate person.- Would work with the end users to educate and try to give them a better overall experience with the software provided. - Testing and evaluating products such as System Center Configuration Manager and Symantec Altiris- Used Top Desk to create tickets and change requests.

Calgary, Canada Area

- Supported Medical Clinics across western Alberta, - Build Standard OS images to deploy to Clinics with Norton Ghost.- Travel to Client Locations to set up new sites. I would set up switches, desktops, routers, fax servers, and printers and talked to doctors and office managers to find the best location for the equipment to support their needs.- Troubleshoot hardware and in-house client software with clients remotely with Bomgard or travel to location depending on the issue.

- I was in charge of planning, configuring SCCM to the entire company- Ran reports with System center configuration manager to locate computers that needed hardware upgrades, computers that needed software installed and keep track of software usage- I was in charge of the Blackberry Enterprise Server for the Canadian division, I also in charge of supported over 200 Blackberries within the company, ordering new phones and connecting the phones to the server with enterprise activation.- Planned and configured Windows system update service (SUS) to the company- I would set up any new users and manage there accounts within active directory - Configured and installed over 40 new HP Multi Function Printers during our software and hardware upgrade to over 30+ branches. - Traveled to Nisku Alberta, to set up multiple training centers during the company's new software and hardware upgrade.- Traveled to locations such as High Level, and Rainbow lake Alberta, to set up new branches.- Set up new Windows Servers in VM Ware Server ESX when new servers were required.- Diagnosed hardware and software problems locally and remotely.- Created and edited mailboxes in Microsoft Exchange

Monitoring Commercial, Residential and Financial Alarm systemsTroubleshooting with customersWorking in the High Risk queSystems ProficiencyPC SoftwareWindows Server 2003, Windows Server 2008, Windows XP, Windows 2000 Advance Server, System Center Configuration Manager, Blackberry Enterprise Server, IIS, Active Directory, Group Policy, DHCP, DNS, Windows Server Update Service, Dame ware, VMWare Workstation. Microsoft Office 2003, Microsoft Office 2007, Adobe Photoshop, Adobe Flash,

Yes, Computer Networking

Yes, Windows Server 2003

Certificate Of Achievement In System Center Operations Manager

This was a week long course in deploying and managing System Center Operations Manager

Certificate Of Achievement, Planning, Deploying And Managing Microsoft System Center Configuration 2007

This was a week long course in learning how to deploy System Center Configuration manager into my Companies Environment.

Certificate Of Achievement, Managing Office 365 Identities And Service

Certificate Of Achievement, Microsoft Exchange 2013 – Core Services