Steve Barnes Email & Phone Number

Hightown, Gb

Liverpool, England, United Kingdom

Liverpool, England, United Kingdom

Liverpool, England, United Kingdom

Broad Green, Liverpool

- Provide full project management of Programmes and projects that cover both acute and community from initiation to closure working closely with senior management to provide advice and expertise in this area. - Work collaboratively with other service areas to establish the appropriate programme board and/or project team to ensure successful project delivery. - Work closely with Trust leads to ensure that appropriate business re-engineering activities take place to support the successful delivery of the key outputs and benefits of the project, which support service improvement initiatives.

Liverpool, United Kingdom

- Manage the Future Generation project team work programme to support the successful delivery of a service redesign clinical strategy. - Plan and organise a range of project and strategy board meetings, clinical workshops and patient reference groups liaising with internal and external stakeholders including Liverpool CCG and local 3rd party providers. - Provide co-ordination of clinical standards, co-dependency framework updates and data analysis to support completion of clinical case for change to improve patient outcomes and provide financial sustainability. - Support the production of project documentation including initiation plans, project stage reports, benefits realisation and outline business justifications ensuring regular stakeholder management.

Brunswick, Liverpool

- Provided central programme support and project co-ordination for the North West Integrated Workforce Unit (NWIWU) in delivering its agenda around strategic workforce development, education and development. This included a Primary Care initiative to support the introduction of Core Skills within GP practices. - Created, maintained and reviewed all project/programme documentation to ensure effective management, consistency and version control including project and delivery plans, NWIWU project status update, risks and issues log, team actions log and process mapping. - Created and contributed to the development and production of relevant research, information gathering, reports, documentation and briefing papers along with wider communication materials for a variety of key internal and external stakeholders ensuring professional standards are maintained. - Supported and attended workforce, education and development related committees, forums and networks on behalf of the NWIWU including agenda preparation and minute taking, facilitating senior management work groups at promotional events and attending and providing programme status updates at senior management board meetings. - Created and maintained filing systems, libraries and organised information and documentation required by the team to accurately store and analyse project information to meet the needs of the project.

Aintree, Liverpool

- Recognize, follow, and analyse contact center performance trends and activity. - Provide data and analysis to support change request completion. - Prepare and present management dashboards and supporting reports, charts and tables to help inform senior management strategy decisions. - Participate in weekly forecast governance meetings with Shop Direct client to assess forecast plans and agree targets. - Routinely examine methodologies to find ways of improving predictive accuracy.

Salford Quays, Manchester

- Scoped, planned and managed the delivery of a wide variety of digital projects that support digital transformation programme. - Worked closely with senior digital stakeholders to facilitate the delivery of key digital initiatives by matching requirements to resource, both under direct control of the digital team and/or via other sources of internal business and technical support. - Managed the relationship between Digital team and key boards/groups across the wider business.

Salford Quays, Manchester

- Managed scheduling and prioritisation of project enhancements/fixes across all Bupa Health and Wellbeing web applications applying key business metrics to support decision-making process. - Developed and managed business user acceptance testing and defect/change request management processes. - Provided regular project status updates and ad hoc presentations across all management levels. - Co-ordinated and facilitated BHW ecommerce transformation portfolio.

Salford Quays, Manchester

- Implemented key strategic rebranding projects within the health maintenance and home healthcare sectors.- Developed and managed project delivery plans for the web marketing team across all areas of the BHW web estate. - Represented team in weekly change request board meetings to ensure priority service requests where effectively managed, monitored and controlled. - Delivered strategic website redesigns and functionality improvement projects including Travel, Cash Plan and Wellness.

Speke, Liverpool

- Managed the central multi brand email delivery activity and production processes. - Developed and worked a “test and learn” environment identifying all areas for response and cost improvements ensuring quantification of all test recommendations and results. - Identified and implemented improvements which reduced email delivery process timelines by around 15% based on increased automation and collaborative working with key stakeholders. - Managed a customer information email campaign which supported resource and systems management savings of approx. £150k as part of a database migration project.

Liverpool, United Kingdom

- Managed and developed email broadcasting, media channels & creative agency activity.

Crosby, Liverpool

- Managed the production team and all aspects of production and dialler processes.