Investigates, evaluates, and negotiates commercial, inland marine and personal lines claims to asuccessful resolution.Completes accurate on-site evaluation and quantification of damages.Coordinates with vendors to achieve successful resolution of claims.Handles and supports claims through appraisal and suits.Provides client support through consultation and informal mediation with insurance carriers.Ensures full and fair settlement with carriers in accordance with industry, code, state, policy and legalrequirements

Quality control of caregivers in homes and facilities.Technical support for office and mobile systems for other managers and caregivers.All aspects of business and customer marketing, sales and support.Employee interviewing, hiring and supervision.Accomplishments:Developed tracking and scheduling system for CNA Home Health Aid Visits.Developed and enhanced customer relationships throughout Phoenix and Tucson.Implemented office automation and processing systems to increase office efficiency and streamline processes.

Conducts initial evaluation, investigation and documentation to establish damages and determine appropriate payment under the terms of the applicable insurance policy (all CP,DP,HO,MD,MO,IM policies (& Texas equivalents) - Property claims including high exposure Residential, Commercial, Inland Marine and Specialty Property/High Value Lines. Posts appropriate reserves, pays, declines, and negotiates claims based on results of first party investigations.Handle Public Adjuster and Attorney represented files as well as litigated files, Civil Remedy Notices (FL), Coverage Opinions and Catastrophe files. Identify claims which have an opportunity for financial recovery through subrogation and/or fraud identification. Ensure fair claims practices in accordance with policy and legal requirements

Liability and Diminished value negotiationsAdjuster and office technical training & supportArbitration reviews for Arbitration Forums (as Arbitrator)Subrogation file review, correction and arbitration contentions/responsesAccomplishments:Subject Matter Expert (SME) for Electronic Data Management system, Diminished Value reviews, Subrogation reviews and Arbitrations.Completed File Delay Project to identify delays in processing files. Presented final results to Regional Vice Presidents for implementation of proposed solutions company wide.

All aspects of marketing customer relations and customer service Collect customer data and place loans according to personalized scenariosPre-underwrite borrower files before submission to banks

All aspects of process from marketing to close of escrow State Banking Department compliance auditingTraining of new loan officers & supporting training workshops

Managed claimant, agent & vendor relationshipsAcquiring, processing and approving claim documentation Damage estimation/coverage determinations/Liability decisionsAccomplishments:Designed and distributed template for adjusters resulting in streamlined processes for initial claim reviews and detailed, comprehensive records for auditing.Provided training on computer systems and software programs as well as setting up backup and recovery processes for inside and outside adjusters.

Support customers with critical IMS systemsOrganize/schedule employees for service engagementsTechnical document editingCustomer problem research, support and escalationAccomplishments:Designed and implemented new housing expense program for my department that resulted in a 20% reduction in expense.Served as primary resource for service engagements representing 25% of total departmental revenue.Created and implemented "education roadmap" for incoming employee training program.Assisted multiple high profile enterprise corporations during critical problem situations resulting in a 40% drop in customer complaints (PMRs) and increased customer satisfaction and retention.