Information Technology Business Analyst Iii
CurrentI support Arbella's Contact Centers' Application Development initiatives on the Customer and Agent Team. Using a Scrum framework of the Agile methodology, I drive enhancements through development in 2 week sprints:• Hosting Scrum ceremonies, including: o Daily status stand-ups o Backlog refinement/user story creation meetings with Product Owners o Story-pointing sessions/Backlog refinement sessions with Developers o Sprint Review demos with stakeholders, users and Development teams o Sprint planning sessions with Development Teams• Constructed user stories for development using Atlassian’s Jira software• Composed test cases and other documentation using Atlassian’s Confluence software• Set up test scenarios and maintained testing documentation• Executed test cases, identified and tracked defects and bugs• Reviewed test results with Product owners• Generated process maps using Microsoft Visio