Steven Bitto Email & Phone Number

-Senior on-site manager responsible for resolving all operating and customer issues on the gaming floor during swing and night shifts-Managed 5 assistant managers and their operating and technology teams including hiring, scheduling, training and reviewing payroll and performance for gaming attendants and technicians in a union environment- Co-managed.

Dayton, Ohio, United States

-Managed 17 gaming attendants with responsibility for verifying and paying out jackpots, responding to customer inquiries and trouble-shooting slot machines-Managed site customer service including interfacing with a third-party data provider, analyzing customer spending patterns and feedback and developing action plans to address customer issues-Presented.

Morgantown, Pennsylvania, United States

-Co-led a team of 25 technicians responsible for the set-up of the new casino floor including the transportation, placement and programming of 700+ slot machines-Successfully integrated team members from multiple facilities to execute start-up plans within required timeframe

Dayton, Ohio, United States

-Completed company-wide management training program with rotations through all casino departments including gaming, food & beverage, human resources, security, surveillance, accounting, finance and player services to develop an understanding of day-to-day operations- Delivered summary presentations to corporate executive management highlighting the.

Bethlehem, Pennsylvania, United States

-Interfaced with management of two Marriott locations to understand the operations and gain hands- on experience in various departments

Allentown, Pennsylvania Area

-Responsible for front office operations including check-in, checkout, reservations, wake-up calls and solving customer problems-Sell resort products including ski tickets and retail items requiring detailed knowledge of ski products and services