Steven Bloom Email & Phone Number

Cairns, QLD, AU

Cairns, Queensland, Australia

Cairns, Queensland, Australia

Cairns, Queensland, Australia

Sydney Australia

Responsible for managing all aspects of APAC onboarding, implementation, and ongoing consulting of Medallia CX solutions - Digital Feedback and Digital Experience Analytics (session recording). Responsibilities included team & technical account management, technical support, training, pre-sales, technical writing, extreme troubleshooting and escalation.

Sydney, Australia

Owner and founder of business providing IT technology support and Website design for small and medium businesses and self-publishing services to individuals and organisations. Services include copywriting, editing proofreading, autocue/teleprompt operator, web design using Wordpress, Concrete CMS and HTML, CSS, JavaScript.Content is king. We hear that.

Australia

Digital CX implementation and consulting. Training, pre-sales, consulting, deployment, project management. Custom HTML, JavaScript, CSS. Technical writing and documentation for customers using Web REST API. Kampyle was acquired by Medallia

Sydney, Australia

As a Strategic Intervention Coach, I am passionate about providing assistance to clients who require life or career management coaching. I help people think clearly and identify the patterns of thinking and behaviour that block them from reaching their goals and the feeling of fulfilment.With nearly 30 years of experience in the corporate world I have had.

Sydney, Australia

Responsible for the successful implementation of ITSM products including Nimsoft. Management and coaching of delivery partners, customer service delivery escalation and issue management. Creation of product technical documentation and Project Management documentation. Account management and facilitation of cross functional resources across customer, R&D.

Sydney, New South Wales, Australia

Responsible for the delivery of professional services and training for application performance testing and application management projects. Technical and business process documentation. Pre-sales demonstrations and workshops. Coaching and mentoring of junior consultants. Identification of new business opportunities. Familiarity with HTML, JavaScript, CSS.

Responsible for delivery of professional services, training, solution architecture, implementation, pre-sales demonstrations and workshops. Technical account management. IT and communication manager for Sydney office.Achievements:-Technical Lead for Pre-sales and Service delivery for the first major sale in the region to tier-2 bank-Created workshop.

Various contracts for corporations and SME customers. Work included coaching and mentoring of consultants, training, test management, application performance testing, presales presentations, workshops, technology consulting. Clients across private, public, and government.Consulting on Test Management and Performance Testing, and associated test automation..

Established the HP Software Education business in Asia Pacific and Japan (APJ). This included sales, operations, delivery and administration of the HP Software Education business and Certified Training Partner program for the Asia Pacific & Japan (APJ) region. Business process and policy documentation.Achievements:-Established Education Department across 8.

Sydney, Australia

Identification and alignment of business requirements for the deployment of operations, processes and systems used by the Professional Services department across the Asia Pacific & Japan (APJ) region.Achievements:-Developed systems and processes for the management of Professional Services engagements and statements of work for Asia Pacific which improved.

Management of the Professional Services business in Australia, including, staff hiring, budgeting, P&L, certification, training, strategic outsourcing. Supervised the architecture of Mercury solutions.Achievements:-Built, trained, coached and led the team of 13 consultants resulting in no staff turnover and a highly motivated and efficient team with.

Provided support to consultants and identified training requirements. Primary architect for all performance testing implementations. Architecting, consulting, delivery, implementation of Mercury Interactive bespoke software. Large scale performance testing, conducting training courses, general consulting to customer.Achievements:-Developed excellence in.

Sydney, Australia

Responsible for the architecting, consulting, delivery, implementation of Mercury Interactive bespoke software. Large scale performance testing, conducting training courses, general consulting to customer.Achievements:-Completed Mercury Certified Professional Consultant exams achieving 92% grading (completed the 3 month exam in 2 weeks full.

Partner/channels training. Presales activities with direct sales and channels. SAN design and specification for Symmetrix & Clariion storage arrays. Developed and managed a Channels communication newletter.

Responsible for controlling the sales process and managing a team of 12 Pre-Sales consultants whose territory covers NSW, Qld, ACT, NZ.

Training and technical support on all hardware and software products distributed by ITX including Microsoft Windows Server and associated products, printers and consumables, PCs and associated hardware, storage drives and arrays, networking hardware.

presales technical consulting on all Digital hardware and software. Including network specification, clustering, operating systems, software licensing.

COBOL and RDB relational database programming. Management of OpenVMS LAN and integration of PC LAN and OpenVMS networks.

Graduate Certificate Of Management, Hr Managment, Organisational Behaviour, Marketing, Financial Reporting & Analysis

Advanced Certificate Of Computer Data Processing, System Analysis & Design, Business & Commercial Systems Design, Cobol, Communications

Activities and Societies: Tutor and Supervisor role for all students using computer resources.

Data Processing Concepts, Computer Systems

High School Certificate

Primary School