Responsible for managing all aspects of APAC onboarding, implementation, and ongoing consulting of Medallia CX solutions - Digital Feedback and Digital Experience Analytics (session recording). Responsibilities included team & technical account management, technical support, training, pre-sales, technical writing, extreme troubleshooting and escalation management, project management, solution design & implementation. Globally recognised as "The Oracle" amongst peers and colleagues for my expertise in solving complex problems.Experience with custom HTML, JavaScript, CSS, Android and iOS SDK implementation, use of JavaScript APIs, application testing and application performance.My customers included: Bunnings, Coles, Woolworths, Macquarie Bank, Bupa, BajajFinserv, Nearmap, Air New Zealand, ASB Bank, UOB, Jones Lang Lasalle, Shinsegae TV Shopping, Shinseage International-S.I. Village, Tokio MarineUnfortunately, due to cost cutting measures, I no longer work here.

Owner and founder of business providing IT technology support and Website design for small and medium businesses and self-publishing services to individuals and organisations. Services include copywriting, editing proofreading, autocue/teleprompt operator, web design using Wordpress, Concrete CMS and HTML, CSS, JavaScript.Content is king. We hear that expression all the time these days. But is it? If you inspect the quality of the content some people produce, you might conclude that content is a losing pawn. For all the talk about delivering clear, concise, and carefully considered content to customers, more often than not, you find the messages are muddled at best, and in a less-than-pleasing format.Bloomwood Media specialises in assuring that content is the highest ranking monarch in your books, articles, blogs, case studies and press releases. We take stock of your words and help you deliver the best quality content to your customers. We work to ensure your publishing success.Drop us a line and let us know how we can help you deliver your best story.Want to publish your own book? We are the self-publishers publisher and can help you through the process of doing it yourself from editing, layout, cover design and all the stuff you probably took for granted and didn't know about.

Digital CX implementation and consulting. Training, pre-sales, consulting, deployment, project management. Custom HTML, JavaScript, CSS. Technical writing and documentation for customers using Web REST API. Kampyle was acquired by Medallia

As a Strategic Intervention Coach, I am passionate about providing assistance to clients who require life or career management coaching. I help people think clearly and identify the patterns of thinking and behaviour that block them from reaching their goals and the feeling of fulfilment.With nearly 30 years of experience in the corporate world I have had a variety of roles working in sales, technical consulting, IT Operations, training, project management, marketing, and telesales. This has provided me with diverse experience working with individuals and groups across different industries both private and public, around the world.Whether working with individual clients or conducting presentations to large corporate groups, what I enjoy most is providing an environment that facilitates change and inspiration that will lead you to greater satisfaction and happiness.I thrive on assisting my clients to achieve success through understanding their needs, identifying the outcomes, and determining how to attain them. Key success comes from good communication and this influences everything from their work to their relationships with friends, family, partners, and at work. Building trust, and open communication is the cornerstone of relationships we maintain which lead to a high performing culture.My clients tell me I am collaborative, engaging, and professional. I have a strong customer service ethic and have always focussed on the development of individuals, teams, and organisations to enhance performance and organisational effectiveness.I’m a graduate of Australian Graduate School of Management (Sydney University), and The Robbins Madanes Training Centre in Strategic Intervention and Coaching. I also hold certifications in Everything DiSC & DiSC 363 For Leaders, and I'm a Certified Laughter Yoga Teacher, and use Mindfulness Based Stress Reduction techniques for teams needing to decrease stress, and increase productivity and health in the workplace.

Responsible for the successful implementation of ITSM products including Nimsoft. Management and coaching of delivery partners, customer service delivery escalation and issue management. Creation of product technical documentation and Project Management documentation. Account management and facilitation of cross functional resources across customer, R&D, Support, and other technical resources.Achievements:-Created pre-sales technical questionnaire to streamline the services estimation process reducing the time taken to generate a draft statement of work by several days. This allowed the sales team to further reduce the length of the sales cycle.-SoW development, contract negotiations, mentoring, and training of local resources

Responsible for the delivery of professional services and training for application performance testing and application management projects. Technical and business process documentation. Pre-sales demonstrations and workshops. Coaching and mentoring of junior consultants. Identification of new business opportunities. Familiarity with HTML, JavaScript, CSS, C programming for performance test scripts.Achievements:Completed major brand transformation application testing for BUPA Australia Pty Ltd. Every major revenue generating system was tested for performance using customised performance test suite. Including Web, database, and mainframe components. Customer retained on continuous basis.

Responsible for delivery of professional services, training, solution architecture, implementation, pre-sales demonstrations and workshops. Technical account management. IT and communication manager for Sydney office.Achievements:-Technical Lead for Pre-sales and Service delivery for the first major sale in the region to tier-2 bank-Created workshop process and all workshop documentation for strategic sales process which increased sales opportunities and services revenue by 20%, as it introduced the idea of a paid pilot to prove the business value.

Various contracts for corporations and SME customers. Work included coaching and mentoring of consultants, training, test management, application performance testing, presales presentations, workshops, technology consulting. Clients across private, public, and government.Consulting on Test Management and Performance Testing, and associated test automation. I act as project/engagement manager and facilitator in teams where the function and goals of testing are not clear and provide value in moving the project forward with positive results.Achievements-Westpac/RevIT - Major upgrade to Online Banking - Performance Testing-Westpac/RevIT - Anti Money Laundering & Counter Terrorism project- Performance Testing

Established the HP Software Education business in Asia Pacific and Japan (APJ). This included sales, operations, delivery and administration of the HP Software Education business and Certified Training Partner program for the Asia Pacific & Japan (APJ) region. Business process and policy documentation.Achievements:-Established Education Department across 8 countries, achieve sustainable contracts, certified trainers and business partners. Created new business opportunities resulting in all new operations and communications strategy all being aligned within the companies existing programs and all 8 countries fully operational.- Initiated and created an independent ordering system across 8 countries resulting in the reduction of cost of sale by 20%, the order processing time by 60%, and delivery time by 50%. Cost savings in the order of $40K per annum as well as significant cost savings in storage requirements and increased profitability of training material sales.-Created an innovative pricing structure and developed business across Asia Pacific & Japan, resulting in increased revenue from 50K to 300K per quarter in 7 months with 40% Gross Margin.

Identification and alignment of business requirements for the deployment of operations, processes and systems used by the Professional Services department across the Asia Pacific & Japan (APJ) region.Achievements:-Developed systems and processes for the management of Professional Services engagements and statements of work for Asia Pacific which improved communication flow, enabled tracking of all services requests and decreased the documentation problems by 100%. Ensured 100% compliance to Sarbanes Oxley, company policy, and VSOE guidelines.-Deployed multiple systems, developed and delivered workshops and training across Asia Pacific and Japan for these systems resulting in one global level of business reporting capability, accurate visibility and removing risk to the business.-As part of the Mercury integration team, facilitated the transition of Professional Services processes and systems to the new company, Hewlett Packard, resulting in all processes and systems migrated to the new company smoothly.

Management of the Professional Services business in Australia, including, staff hiring, budgeting, P&L, certification, training, strategic outsourcing. Supervised the architecture of Mercury solutions.Achievements:-Built, trained, coached and led the team of 13 consultants resulting in no staff turnover and a highly motivated and efficient team with consistent performance track record.-Developed growth management strategy which was presented to Senior Executives and consequently used as a model globally, resulting in the increase of deal size and business profitability.-Improve the turn around time of requests for Statements of Work resulting in streamlining the sales process, 100% increase in accuracy of work scope, 100% improvement in visibility of the process and compliance with Sarbanes Oxley and corporate policy.-Winner of two Managing Directors Awards for Excellence (peer nomination).

Provided support to consultants and identified training requirements. Primary architect for all performance testing implementations. Architecting, consulting, delivery, implementation of Mercury Interactive bespoke software. Large scale performance testing, conducting training courses, general consulting to customer.Achievements:-Developed excellence in Performance Testing practices resulting in more efficient and effective tests for customers improving customer satisfaction.-Established weekly team contact calls with all team members creating a more cohesive group, and positive working culture.-Conducted large scale performance tests for Australian Elections (10000 users), Department of Education WA, and many other large enterprise clients, demonstrating excellence in the field and creating repeat business.

Responsible for the architecting, consulting, delivery, implementation of Mercury Interactive bespoke software. Large scale performance testing, conducting training courses, general consulting to customer.Achievements:-Completed Mercury Certified Professional Consultant exams achieving 92% grading (completed the 3 month exam in 2 weeks full time).-Completed Mercury Certified Instructor exam-Conducted the suite of training course on behalf of Mercury resulting in excellent customer feedback and the highest rated presenter at Mercury World 2005.

Partner/channels training. Presales activities with direct sales and channels. SAN design and specification for Symmetrix & Clariion storage arrays. Developed and managed a Channels communication newletter.

Responsible for controlling the sales process and managing a team of 12 Pre-Sales consultants whose territory covers NSW, Qld, ACT, NZ.

Training and technical support on all hardware and software products distributed by ITX including Microsoft Windows Server and associated products, printers and consumables, PCs and associated hardware, storage drives and arrays, networking hardware.

presales technical consulting on all Digital hardware and software. Including network specification, clustering, operating systems, software licensing.

COBOL and RDB relational database programming. Management of OpenVMS LAN and integration of PC LAN and OpenVMS networks.