• Coordinated with internal and external vendors to implement IT software Infrastructure• Developed processes to expand on-boarding process to cater to an infrastructure-lessorganization.• Maintained, operated and implemented imaging server using open source software to provisionand deploy laptops nationwide.• Recommended upgrades, patches, and new applications to update master image for all laptopsacross the organization.• Upgraded network Infrastructure to… Show more • Coordinated with internal and external vendors to implement IT software Infrastructure• Developed processes to expand on-boarding process to cater to an infrastructure-lessorganization.• Maintained, operated and implemented imaging server using open source software to provisionand deploy laptops nationwide.• Recommended upgrades, patches, and new applications to update master image for all laptopsacross the organization.• Upgraded network Infrastructure to accommodate site expansion to over 100 employees.• Implemented Universal print for all printers across all 8 sites in the company for ease ofmanagement and standardization for all printer deployments.• Facilitated Agile Sprint meetings with our Information Technology and Support department toprioritize projects and support efforts for our organization.• Implemented Intune and Autopilot for endpoint management and laptop provisioning workflowswith integrated app management and deployment.• Maintain, organize and audit new hires in collaboration with I.T management to ensure laptopsare delivered on time• Implemented Adobe Acrobat Pro and Adobe administration console to facilitate PDF editing ande-signature workflows in tandem with Single Sign on and AzureAD group infrastructure as amodel for future application management. Show less

• Managed Helpdesk ticketing system and assigned staff on duty helpdesk requests best suitedto their talents and knowledge while reinforcing customer service oriented experience to enduser.• Worked with management to implement helpdesk policies best suited to fit the needs ofmedical staff to provide excellent customer service.• Managed assets via Asset Panda and took lead on inventory management and procurement.(Tagging equipment, configuring laptops, cellphones, tablets… Show more • Managed Helpdesk ticketing system and assigned staff on duty helpdesk requests best suitedto their talents and knowledge while reinforcing customer service oriented experience to enduser.• Worked with management to implement helpdesk policies best suited to fit the needs ofmedical staff to provide excellent customer service.• Managed assets via Asset Panda and took lead on inventory management and procurement.(Tagging equipment, configuring laptops, cellphones, tablets, PC’s ect.)• Assisted management in creating I.T’s annual budget for supplies, vendor services andupcoming projects (mainly new sites)• Responsible for deploying equipment out to sites in regards to open tickets, new projects,hardware maintenance and to increase staff productivity• Worked with HR to deploy time clocks and took the lead on managing them via ADP• Worked with Senior Systems Administrator to develop contingency plans in case of planned orunplanned outages as well as a daily monitoring routine for all systems.• Managed wireless accounts with ATT and Verizon to limit non-work related data usage• Assumed Helpdesk role for Citrix Administration at tier 2 level.• Assumed Helpdesk role for Exchange Administration at tier 1 level.• Assumed Helpdesk role for Active Directory Administration at tier 2 level.• Assumed Helpdesk Role for all other technologies at tier 2 level.• Assumed Field technician role in trouble shooting PC’s, thin clients, printers, scanners, laptops,PC’s, cellphones, tablets, projectors, timeclocks ect.• Managed networked printers and worked with our printer vendor to open service calls,monitor printer supplies and install printers at the sites that needed them. Show less

• Coordinated with internal and external multinational agencies that supported joint service operationalrequirements.• Supervised the production of military operations and system planning/employment.• Displayed sound knowledge of organization rules, procedures and operations, military doctrine, battlerhythms and core Air defense artillery competencies.• Maintained General Dynamics tough laptops, AN/MPQ-64 Sential Radars, HMMW's and other AirDefense equipment within the… Show more • Coordinated with internal and external multinational agencies that supported joint service operationalrequirements.• Supervised the production of military operations and system planning/employment.• Displayed sound knowledge of organization rules, procedures and operations, military doctrine, battlerhythms and core Air defense artillery competencies.• Maintained General Dynamics tough laptops, AN/MPQ-64 Sential Radars, HMMW's and other AirDefense equipment within the unit to optimal operation standards for battle ready deployment.• Managed several specialized teams in collaboration with other platoons or units for Air Defense Battlerhythm exercises and drills.• Recommended upgrades, patches, and new applications on equipment valued at over $300,000. Show less