I am a seasoned IT specialist with a substantial portfolio of skills, knowledge and hands-on experience, in the Financial Services and Retail/Fuel industries. As an independent consultant (since 2011), I provide Consulting/Advisory and Project/Programme management services. I am passionate about Customer-Centric solutions and I thrive in a "research-and-development" environment, staying abreast of market trends, such as Open API’s, Open Banking (PSD2), Next-Gen ATM, IoT, Digitization, and GDPR. I have served in the banking and retail divisions of major technology vendors for 23 years, and have spent 10 years working for major Southern African banks. I have developed the ability to articulate business requirements and to find, evaluate and recommend cost-efficient best-of-breed technologies, which not only meet and exceed business requirements, but also enables organizations to quickly respond to evolving market- and technology-opportunities. I am a subject matter expert on Banking Digital Channels (ATM, Kiosk, EFT-POS, Internet Banking, Mobile Banking, Agency Banking), and I am highly skilled at Program and Project Management (PMBOK and AGILE), Business Analysis, Solution Design, Systems Integration, Training (hardware, software, product), Quality Assurance, Troubleshooting and Root Cause Analysis.I have 33+ years of banking experience, which covers Automated Teller Machines (ATM), Cash Recyclers, Teller Assist Units, Kiosks, Cash- and ATM Management systems, Remote Key Management systems, and other delivery channels such as EFT / Retail / Fuel-POS solutions, Internet Banking, Mobile Banking, Agency Banking, etc. I also have extensive experience on Transaction Acquiring / Routing / Processing / Settlement, Financial Payment systems and EFT-Switches such as Postilion, CR2 Bankworld, SmartVista, Tieto, etc. From a retail perspective, I have 12+ years of retail-specific experience, with IBM’s 365x/368x Store solutions, and as Product Manager for Wincor Nixdorf’s Beetle POS equipment and TP.net Retail/Fuel solutions. I have experience with Retail Fuel, Self-Service Check-Out, Shelf-labeling, Shop-front Advertising, Information Kiosks, Digital Signage, Biometrics, Near Field Contact (NFC), etc. As a project manager, I have implemented over 40 IT solutions (on-premises / Cloud / Hybrid). This involved managing multi-cultural teams (local and global resources), planning and managing projects, vendor- and stakeholder-management (up to executive- and board level), managing contracts and SLA’s, managing procurement, managing changes, etc.
Listed skills include Management, Project Management, Integration, Product Management, and 44 others.
