Director Of Customer Experience
Current
Apr 2024 - Present
AeroLeads people directory · profile
Steven Bremer Email & Phone Number
Customer Success Leader dedicated to employee, customers and company.
at
Allbridge
1 work email found
@navexglobal.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Leader dedicated to employee, customers and company.
Location
Charlotte, North Carolina, United States
Who is Steven Bremer? Overview
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Quick answer
Steven Bremer is listed as Customer Success Leader dedicated to employee, customers and company. at Allbridge, based in Charlotte, North Carolina, United States. AeroLeads shows a work email signal at navexglobal.com and a matched LinkedIn profile for Steven Bremer.
Steven Bremer previously worked as Director of Customer Experience at Allbridge and Director of Retention at Hyros. Steven Bremer holds Associate Of Science, Computer Sciences from Wake Technical Community College.
Company email context
Email format at Allbridge
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{first_initial}{last}@navexglobal.com
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Profile bio
About Steven Bremer
As a seasoned customer success professional with over 15 years of experience, I have a proven track record of retaining and engaging customers, driving value and growth, and leading high-performing teams in the SaaS industry. I hold an ACAMS certification and have expertise in compliance and risk management solutions.At Allbridge I have to identify opportunities to create a world class customer experience by collaborating with all teams in the organization. Our mission is to deliver the best property technology solutions to the largest brands in the hospitality, multi-family, and senior living industries. When I am not helping companies drive customer success and engagement, I can be found spending time with my wife and five children. I enjoy visiting local North Carolina vineyards, playing a round of golf at one of many beautiful courses with my sons, watching or driving my antique Miata in local charity races, enjoying Formula One races, and participating at events with my local church.Connect with me to discuss how you can satisfy your customers without sacrificing your company.
Listed skills include Security, Software Documentation, Networking, Saas, and 18 others.
Current workplace
Steven Bremer's current company
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12 roles
Steven Bremer work experience
A career timeline built from the work history available for this profile.
Director Of Retention
As the Director of Customer Retention at Hyros I led a high performance team of CSMs focused on retaining customers by ensuring they got the most value from the solution. I led many key projects including the creation of VOC program, actionable data collection to drive OKRs and participated in the successful rollout of Hubspot.Under my leadership the team.
Jun 2023 - Jan 2024
Manager, Retention Account Managers & Administrative Account Coordinators
I lead a cross-functional, highly specialized customer retention team. Our team has a retention rate of 98.5% or greater annually during my tenure. I manage large Sales Operations resulting in improved customer engagement and product adoption. The development and training processes I develop drive upsells and cross sells at critical points in customer.
May 2018 - Jun 2023
Senior Relationship Manager
In this role I work with current clients to: Ensure satisfaction with their current servicesEducate them on the full suite of services and products offered by the CSI Regulatory Compliance DivisionLead generation to increase sales in the CBCU Division
Mar 2013 - Feb 2018
Client Support Specialist
Mar 2011 - Mar 2013
Senior Technical Account Manager
May 2010 - Mar 2011
Financial Institution Account Manager
* Quota success for 2010 is 115%, for 2009 is 125%, and 2008 is 100%.* Manage the business relationship with 120 current clients. Tasks included: opening support tickets, reviewing invoices, and training on product reports.* Sell additional services to existing client base through contract addendum and renewals.
Nov 2007 - May 2010
Deployment Project Manager
* Implement and manage Gateway and Client Premise Equipment security service installations.* Produce and execute project plans for banks and other financial institutions.* Create and manage project plans on Gateway services including Hosted email, remote backup, anti-virus, Anti-Spam, counter phishing, VPN access, and secure email. * Train new employees on.
Apr 2007 - Oct 2007
Technical Support Specialist
* Troubleshoot and rectify immediate technical issues with clients.* Track client conversations and solutions.* Solve wireless connectivity issues for hotel clients.* Utilized remote connectivity solutions to assist in PC support. * Manage move/add/change tickets for password reset.
Jul 2006 - Apr 2007
Project Development Technical Assistant
* Compile automated schedules for test regions.* Produce reports and documentation for projects.* Update and catalog all manuals.* Develop test plans and needed resources for projects.* Maintain all problem logs.* Prepare meeting minutes for Project Development Team meetings.* Provide administrative support for supervisor.* Work closely with other areas to.
Aug 2004 - Aug 2006
Policy Processing Specialist
* Complete the preparation of insurance new business and rewrites.* Rate manual lines of business.* Review policies with agents to ensure accuracy.* Update receipt system.* Provide IT support for supervisor and policy processing team.
Nov 2002 - Aug 2004
Information Systems Professional Intern
* Machine rebuilds.* Troubleshoot network cabling, software and hardware problems.* Provide in house workstation support.* Assisted in the company migration from Microsoft Windows NT 4.0 to Microsoft Windows 2000.Note: Company no longer has US operations
Jan 2002 - Sep 2002
3 education records
Steven Bremer education
Associate Of Science, Computer Sciences
Wake Technical Community College
Associate'S Degree, Electronic Technology
Wake Technical Community College
Education record
Apex High School
FAQ
Frequently asked questions about Steven Bremer
Quick answers generated from the profile data available on this page.
What company does Steven Bremer work for?
Steven Bremer works for Allbridge.
What is Steven Bremer's role at Allbridge?
Steven Bremer is listed as Customer Success Leader dedicated to employee, customers and company. at Allbridge.
What is Steven Bremer's email address?
AeroLeads has found 1 work email signal at @navexglobal.com for Steven Bremer at Allbridge.
Where is Steven Bremer based?
Steven Bremer is based in Charlotte, North Carolina, United States while working with Allbridge.
What companies has Steven Bremer worked for?
Steven Bremer has worked for Allbridge, Hyros, Navex, Computer Services, Inc., and Perimeter E-Security.
How can I contact Steven Bremer?
You can use AeroLeads to view verified contact signals for Steven Bremer at Allbridge, including work email, phone, and LinkedIn data when available.
What schools did Steven Bremer attend?
Steven Bremer holds Associate Of Science, Computer Sciences from Wake Technical Community College.
What skills is Steven Bremer known for?
Steven Bremer is listed with skills including Security, Software Documentation, Networking, Saas, Glba, Crm, Hipaa, and Troubleshooting.
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