Steve B. Email & Phone Number

London, England, United Kingdom

- Responsible for the day-to-day operational running of the MCR operation and continuity of all TV & Radio services in the area.- Maintaining operational standards according to agreed procedures and service level agreements.- MCR manager’s out of office hour’s representative and a point of reference on all service delivery and operational matters affecting the MCR, providing specialist and expert advice to customers and management.- 1st Line support of MCR equipment and systems, taking redundancy measures or strategies to maintain service output in the event of faults or breakdowns, and to escalate second line support procedures when appropriate.- Responsible for the implementation of short notice shortwave transmitter cover in the event of breakdowns occurring at remote sites, under agreed procedures.- Managing the departmental roster – identifying staffing requirements throughout the year and arranging staff overtime and cover as necessary.- Being a part of the Line Management for a team of MCR Operators and responsibility for the overall performance of the team, conducting regular performance reviews and setting goals for the future.

Birmingham, England, United Kingdom

- Monitoring of multiple incoming and outgoing feeds across national and local video services for a national multiplexer.- 1st-line fault diagnosis and providing an escalation response for a network of broadcasters, multiplexers, both national and local transmission.- Management and administration of the playout software.- Responding to Ofcom requests for compliance purposes.

Coventry, United Kingdom

- Being the sole IT person on site managing all IT situations except for Networking, which is supported by Dirks HQ in Germany.- Installing, reconfiguring and troubleshooting Warehouse IT Equipment.- Procurement of equipment such as Scanners, PC’s, Telephones, Printers.- Warehouse management system administration.- Weekly audits of IT equipment to ensure smooth Warehouse operation.- Training of Warehouse staff on how to use the IT systems.

Coventry, United Kingdom

- Working in an ITIL environment providing front-line support to University staff and students over the phone or face-to-face.- Administration of Moodle system – adding modules and providing advice.- Management of SCSM calls and re-directing/escalating them where necessary.- Monthly reporting stats on helpdesk call volumes for SMT.- Assisting in auditing the call logs to help improve the quality of the calls that are logged.- Creating new documentation for the knowledge base.- Follow-me Print server administration as well as refunding print credits.

Coventry, United Kingdom

- Supporting over 15,000 Jaguar Land Rover employees working to ITIL guidelines.- Installation/Configuration of End User Dell devices using SCCM.- Resolving calls that have been logged on Remedy helpdesk by TCS offshore team.- Responding to security threats raised by JLR internal security team.- Analysing call to logs to spot common problems faced by users to report to JLR senior management.- Field Engineer duties to cover external sites in Coventry and surrounding areas.- Inspecting guest devices before giving them access to JLR guest network.

Coventry, United Kingdom

- Management of IT Helpdesk- Creating users via Active Directory- Webroot Anti-Virus Deployment/Policy Configuration- Google Mail user account creation/administration- Running SQL Queries- Server shutdowns, updates & reboots- OOH Support- O/S Deployment using WDS- Printer Support/Maintenance (Intermec, HP, Konica Minolta)- Thin Client builds- Registry edits- Network Patching

Birmingham, United Kingdom

- 3rd party support to a Global company.- Management of high priority calls - Windows Desktop Support XP & 7 (Registry edits to clear temporary profiles, Mapping network drives, Resolving DNS errors on file paths, updating or rolling back of Java) - Microsoft Office Support (Unlocking files locked for editing, running Office repair tools, software installations, Vault configurations, enabling add-ins)- Outlook Exchange Support (Creating/editing users, creating/editing Distribution Lists, adding users into mailboxes, giving access to shared calendars/vaults)- Active Directory (Unlocking accounts, updating account details, password resets, adding users into DLG groups for access to shared folders, adding users into SMS groups to deploy software onto machines) - Remote Support (RDP, Dameware, Office Communicator, Lync, Citrix)- Telnet (connecting to various IP’s to configure names on telephone extension and to set up call diverts on busy/no answer etc.- SAP/Oracle Support- Mobile Phone Support- Training new staff