Steven Brown Email & Phone Number

Albuquerque, New Mexico, Us

Lewisburg, Pennsylvania, Us

Albuquerque, New Mexico, Us

Albuquerque, Nm, Us

Directed all aspects of sales, client success, team management, business development and product placement to drive long-term profitable growth via the promotion, demo and sale of mobile POS software/tools to C-level leaders in the restaurant, food service and hospitality channels. Served as an individual enterprise sales contributor to several large companies such as NYU, Acts Senior Living and Dutch Bros, as well as fortune 500 companies such as Anheuser Busch Inbev and United Airlines.• Partnered with cross functional teams and stakeholders to develop strategic marketing, sales and promotional plans; managed full sales cycle from cold calling and needs analysis to product demonstration and close.• Identified, strategized and negotiated partnerships with complimentary 3rd party businesses and applications to include payment processors and back office systems.• Designed inside sales process and strategy from scratch, including the ramp up of a 100-person team of sales development and account executives, team managers and leads; delivered consistent growth from 30 to 60%.• Managed reseller team responsible for the global reseller channel, while consistently meeting/exceeding all established goals for customer experience, brand reputation, sales and service, revenue and productivity.• Oversaw key sales, process and procedure development to achieve corporate objectives; played key role in doubling the size of the customer base during tenure.• Recognized as a Power User of business systems such as Salesforce.com, Zuora, Zendesk, QuickBooks and other sales acceleration/automation tools including SalesLoft, InsideS ales, Outreach, Groove and Gong.• Instrumental in building and driving a dedicated payments sales and implementation team; managed payment processor partnerships/relationships.• Managed multiple national vendors responsible for assisting with product implementations and the internal team responsible for project management, training and go live support.

Directed and oversaw all aspects of corporate operations to include defining business plans and operational policies/procedures, team building/management, sales/marketing strategy, financial management, product/service positioning and financial/P&L management to ensure operational stability and drive marketplace success. Drove the advancement of the organization’s mission, defined business plans and operational policies/procedures, established long-term business, and promoted revenue, profitability and growth.• Led the sales, implementation and support of POS solutions via oversight of the inside sales team and micro-ecommerce websites for multiple early stage and major point of sale developers such as Lavu and Square.• Managed all key operational decisions, including budget preparation, P&L, performance management, workforce development, productivity, and professional development.• Built and maintained a large payment processing and payment gateway portfolio via sales, implementation and support of payment solutions.• Served as the first and largest value-added reseller for Lavu; acquired over 50% of the first 1000 customers.• Drove the advancement of the organization’s mission, defined business plan and operational policies/procedures, and established long-term business, sales and marketing strategies.• Led the development of new business with existing clients, as well as identify new clients and new channels of distribution for diverse products; accountable for the implementation of sales-impacting initiatives.• Managed the interviewing, hiring, training and performance of top talent in the building of the sales team focused on selling technology and services nationwide.• Tracked and analyzed sales pipeline metrics to drive continuous improvement; managed and led the strategy of company resources and partners throughout the sales cycle.Negotiated the sale of company to Lavu and took on a C-level sales leadership role.

Reviewed, assessed and communicated client’s business vision and concept to design department for preliminary and 2nd draft design layouts, while developing an equipment specification list that met the client’s budget and operational needs. Served as an advocate for the client in achieving goals through the design and implementation of foodservice facilities and operations/management systems.• Managed design department schedule based on workload and client deadlines; achieve customer savings and customer engagement goals through the delivery of operations-based coaching/consulting.• Developed business assessment report and worked with client to build action plan, targets and timeline to address short- and long-term opportunities.