Steven Calvo Email & Phone Number

Vigo, Ga, Es

Vigo, Galicia, Spain

Mexico City Area, Mexico

Mexico City Area, Mexico

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Mexico City Area, Mexico

Kaonic is an Information Technology (IT) consulting company, formed by a group of professionals who's experiences and knowledge cover a wide variety of the IT solutions required. We know that these new technologies offer a great variety of benefits to industries, companies and people, as they impact deeply in our society, they give us tools very useful in our daily tasks and businesses. But like every tool, its right utilization is the clue, and needs to be in the… Show more Kaonic is an Information Technology (IT) consulting company, formed by a group of professionals who's experiences and knowledge cover a wide variety of the IT solutions required. We know that these new technologies offer a great variety of benefits to industries, companies and people, as they impact deeply in our society, they give us tools very useful in our daily tasks and businesses. But like every tool, its right utilization is the clue, and needs to be in the experts hands, in order to reach the objective for which it was created. It is because of this that we understand that counting on the services from a IT consulting company and systems support, has become necessary for every organization that looks forward to have some presence in the Internet, or that requires design of applications for its development. But in Kaonic we go above and beyond. We provide integrated solutions, and we understand that in order to offer an excellency service, all the group of conditions, that interact complexly in the required solution, must be balanced. Show less

Mexico City Area, Mexico

Mexico City Area, Mexico

I am in charge of building up a sustainable pipeline by independently identifying and acquiring new customers, as well as up selling to existing indirect customer base. Managing the designated territory performing direct and Co-selling with partners in order to support and drive higher value transactions. In conjunction with the pre-sales team, preparing and executing “Proof of Concepts” and prototyping workshops. Managing contract negotiations to closure.

Mexico

Responsible for comprehensive project management (Digital, Social Media and BTL). Proposals generation, meeting customers´needs. Negotiation with suppliers and assembly of budgets. Management of customer contact. Coordination and monitoring of projects during implementation, functioning as a link between the different production areas of the company and the customer. Coordination between different areas of the agency (Creative Team, Social Media, Production and Billing) to achieve the… Show more Responsible for comprehensive project management (Digital, Social Media and BTL). Proposals generation, meeting customers´needs. Negotiation with suppliers and assembly of budgets. Management of customer contact. Coordination and monitoring of projects during implementation, functioning as a link between the different production areas of the company and the customer. Coordination between different areas of the agency (Creative Team, Social Media, Production and Billing) to achieve the objectives. Generation and delivery of results reports. Conflicts resolution. Show less

Argentina

I provided support to the Services Sales team in IBM Argentina. Reporting directly to the Services Director for the country. Responsible for the analysis of the sales projects progress and status. Generated pipeline, demand generation and results reports. Weekly revision with the sales management teamAdditionally, I covered an absence in the marketing team during six months for the Services business line. I was in charge of weekly follow-up on the marketing campaigns and their business… Show more I provided support to the Services Sales team in IBM Argentina. Reporting directly to the Services Director for the country. Responsible for the analysis of the sales projects progress and status. Generated pipeline, demand generation and results reports. Weekly revision with the sales management teamAdditionally, I covered an absence in the marketing team during six months for the Services business line. I was in charge of weekly follow-up on the marketing campaigns and their business impact. Show less

Leader of a 10 members team, in charge of increasing the size of the team and the amount of customers supported, both achieved successfully. Responsible of defining the team's and members' objectives and working with them to meet the expected goals. In charge of handing out tasks among the team. Acted as focal for customers' main projects and service transitions. Daily interaction with the customers. Finished implementing the global framework in the team with success.

Building up the team from scratch. Coordinated the team for 11 accounts and worked as the Transition Leader for each new customer coming in. Designed the Service Line's processes and solutions for the customers and wrote the procedures and work instructions. Also started implementing a new global framework.

Coordination of the iSeries Operatios Team with over 20 members providing a 24x7 support for multiple accounts. Dispatching of tasks among the team and focal point for issues escalations and requests from the customers. Acted as the transition leader for the new customers' projects assigned to my team, in charge of driving them to completion successfully.

iSeries Console Operator (iSeries Servers) for multiple accounts.Tasks Performed:-Alerts and console messages monitoring.-Anwering system messages.-Batch monitoring and action taken when appropriate.-Handling High-Severity issues and driving them to resolution.-Problem and Change management.-Rooting issues and contacting 2nd level Team to work together through the issue.-Handling bridge calls with IBM and the customer to drive the issue resolution.-Escalating… Show more iSeries Console Operator (iSeries Servers) for multiple accounts.Tasks Performed:-Alerts and console messages monitoring.-Anwering system messages.-Batch monitoring and action taken when appropriate.-Handling High-Severity issues and driving them to resolution.-Problem and Change management.-Rooting issues and contacting 2nd level Team to work together through the issue.-Handling bridge calls with IBM and the customer to drive the issue resolution.-Escalating issues/incident to upper Management when necessary.-Running daily checklist and processes in the servers (i.e. backups, system checks, reclaim storage). Show less

Console Operator (Midrange Servers) for multiple accounts.Tasks Performed:-Alerts and tickets monitoring-Handling High-Severity issues and driving them to resolution.-Problem and Change management-Rooting issues and contacting appropriate Teams to resolve them.-Handling bridge calls with IBM and the customer to drive the issue resolution.-Escalating issues/incident to upper Management when necessary.

Actuario En Economia (In Course), Economics

Bilingual Bachelor, General Studies