Responsible for designing, implementing, and managing training programs to enhance the knowledge, skills, and capabilities of employees working in technical roles. I collaborate with cross-functional teams, subject matter experts, and senior management to identify training needs, develop curriculum, and deliver effective learning solutions.

• Lead sales operations for all sales teams across multiple P&Ls and sales functions. Responsible for pipeline management and analytics, territory management, compensation & quota planning, sales activity metrics and scorecards, and business unit funnel review for senior leadership team. With final responsibility for CRM and accountability for sales team’s data hygiene, I seek to demolish managing a sales organization from spreadsheets in favor of democratized real-time sales data and dashboards. • As a member of the strategic leadership team, I routinely collaborate with marketing and sales leadership to shape and operationalize go-to-market strategy and strategic growth initiatives.

Sales Enablement - Own reporting and analytics for sales enablement tool usage. Developed vertical specific sales enablement strategy that encompassed training, sales enablement material & targeted marketing initiatives. This program’s created content influenced an average of 66% of closed deals, and 74% of revenue per quarter.Credit Risk - Credit analysis and recommendations for working capital, capital markets and equipment financing deals. Redesign auto-decisioning workflows, resulting in 70% reduction of temporary credit line manual reviews, reducing payment holds placed on low-risk accounts by 80-85%, and driving ~125 less calls per week into customer service.

• Partner with stakeholders to diagnose talent performance gaps and prioritize potential learning and organization development solutions.• Jointly develop performance improvement metrics and outcomes for all development solutions.• Serve as the primary liaision between internal stakeholders and the Learning & Development team to design, develop, deliver and evaluate development solutions.• Coach individuals, managers and teams to improve and develop their performance in alignment with personal growth and organization objectives.• Lead cross-enterprise leadership & organization development programs and initiatives.

I work with senior business unit sales, operations, HR, product management, and marketing leaders in the Global Ecommerce organization to assess the trends and gaps in current performance and execute programs for new hire on-boarding, product releases, and skills reinforcement. My responsibilities include the design, development, and implementation of targeted learning experiences for a number of roles, diverse in both function and geography. I contributed to the development of role-based competency models and learning paths for continuous professional development within the organization, while coaching sellers and sales directors to drive behavioral change across the sales organization. Additional focus on consulting with business leaders to determine training needs, design training opportunities, develop training assets and deliver training packages for organizational leaders, sellers, and the myriad of additional supporting roles. Designed and recorded on-boarding elearning modules for all new employees according to role within the business, and facilitated new hire sales and systems trainings. Critical to the role is managing program effectiveness by gathering and reporting on pre- and post-training performance metrics, and evaluating instructors, later delivering written feedback and coaching to help improve their delivery.

• Responsible for sales training programs including: No. American New Hire sales training, No. American Competitive training, Product Knowledge training, Sales Tools training, etc. for both SMB Field and Inside Sales Channels.• Execute the logistical requirements for assigned programs (e.g. scheduling, marketing, LMS logistics) and work with the Shared Services team for larger implementations and roll-outs.• Facilitate programs across the US and Canada. • Source and select internal SME instructors for instructor-led programs as needed across No. America• Prepare external facilitators to deliver effectively to PB audience (e.g. common acronyms, cultural norms, etc.) for third-party supplier programs;• Evaluate instructors and provide written feedback and coaching to help their delivery.• Manage program quality by gathering attendee evaluation stats, summarizing and providing feedback, and recommendations for improvements.• Manage program effectiveness by gathering and reporting on pre- and post-training sales performance metrics.

My mission at Synovia Solutions is to engage and partner with organizations of all sizes to drive cost savings, operational efficiencies, and safety initiatives. Utilizing a thorough current state analysis process, we can accurately pinpoint areas of opportunity within my client organizations. ROI is often realized immediately because our complete solution is delivered with no upfront budget investment.Synovia Solutions provides GPS tracking solutions to help you manage your fleet of vehicles more efficiently. We focus on helping you improve safety, enhance service levels and achieve savings. Our turnkey service offering, known as Synsurance, will allow you to implement our solution with no upfront costs, so you can realize immediate savings.Our goal is to help you achieve the results you are seeking with a GPS solution from day one.

As a Government Account Executive at Verizon, I play a key role in driving the success of a world-class leader in the technology industry. With my robust business and sales expertise combined with my passion for technology, I deliver innovative solutions and ensure a superior customer experience for government agencies. Whether it's prospecting new business or managing and growing existing accounts, I continuously develop strategic relationships, negotiate and close sales with Nonprofits, Schools, State, Local, and Federal agencies, and provide groundbreaking solutions to drive their business—and mine—forward. Together, we'll expand our reach, strengthen our impact, and change the world through powerful technology.

With a rich understanding of VZW technology and services, I leverage this knowledge and expertise to: • Analyze customer needs and present value-added solutions • Inspire and excite customers about how our solutions can impact their lives • Ensure that our customers leave our stores with the best solutions for their needs • Deliver the best product set-up and coaching experience possible • Provide our customers with a basic understanding of the functionality of the products and accessories they purchase so that they can immediately enjoy their new solutions • Attend both formal and informal training to better understand our retail store operations and keep up with company, market, and industry trends • Support daily business operations, including processing customer transactions and auditing cash receipts daily As a Verizon Wireless Solution Specialist, I use my outstanding sales expertise, passion for VZW technology and customer interaction skills to create the ultimate in-store experience. As the driving force in building customer loyalty and growing our existing customer base, I deliver superior customer service and proactively contact existing customers to ensure they're getting the most out of our products and services.

Sales Results: Meet and exceed monthly sales and retention objectives. Qualify and close prospective customers, and recommend appropriate wireless solutions with regard to price plans, enhanced services, handsets and accessories. Customer Retention: Maintain and grow existing customer base and manage churn. Call on existing customers for contract renewals, and various data, accessory, and handset opportunities. Order Processing: Accurately process customer sales orders. Training / Meetings: Responsible for thorough knowledge of all Telesales center functions. Remain current on all wireless products and services, industry and competitive trends. Attend all applicable trainings / meetings.

Ensuring customer retention by maintaining a strong relationship with the customer and providing a positive experience. Sales focus on plan analysis; contract renewals; equipment orders, up selling data products and accessories through inbound and outbound calling, and outbound only welcome calls. B2B Save Desk - Took part in a pilot team, focused on retention and a proactive approach to preventing business account disconnects.