Steven Carr Email & Phone Number

Pasadena Md

Challenged to bring user centered experiences to SMBs. Started consulting service focused on non-profits and small businesses. Working on development framework for WordPress-based custom website developers.

Greater Philadelphia Area

We Help You Do, LLC is a start-up building solutions to help families take care of their home. I was challenged to redefine and simplify the e-commerce experience related to home maintenance. Designed product strategy, cloud-based service and mobile application. Drove market research and development of marketing materials. Collaboratively developed business strategy presented to potential investors, advisors and customers.

Harrisburg, Pennsylvania Area

Red Privet, LLC, was a 2 year old digital design agency. Brought in by Founder to lead the research, design and development teams and increase revenues.Grew team of 17 through a period of high turnover while doubling revenue and profitability.

Philadelphia, Pa

Comcast was transitioning from a technology integrator into a product development company upon purchasing ATT Broadband and becoming the largest US cable operator. Promoted to help build a new department within the product development organization of the cable division. Led a team of producers, researchers and outside agencies designing and delivering user driven experiences including an interactive guide service deployed to 24M customer homes. • New products and services generated billions in annual revenue with significant ROI.• Built world class research department leveraging primary and secondary research to do quantitative and qualitative analysis informing business decisions impacting services generating tremendous annual revenue.• Drove multi-million dollar annual budget to envision new opportunities, develop business strategies, create product roadmaps and build solutions for the next generation of TV and converged media products.• Led evangelization and transformation to agile processes across all departments involved in software development life cycle (SDLC).• New processes resulted in faster delivery times, more accurate scope estimation, improved communication of status and an 80% reduction in change orders.• Established Comcast branded experiences through processes that defined guidelines for a product’s voice, interface and industrial design resulting in reduced inventory costs and improved customer service.• Granted 2 patents.

Philadelphia, Pa

Recruited by peer from @Home to lead special projects within product development. Primary contact for joint development between Comcast, Motorola and Microsoft with a team of >100 Microsoft developers and support staff. Led strategic direction and objectives while collaborating across the cable division and field offices to manage testing, development of marketing materials, training of customer support team as well as installation teams for staged roll-out of service. • Spearheaded, designed and delivered a new guide service into 1MM customer homes.• Guide consistently scored higher than incumbent on customer focused KPIs.

Santa Clara, Ca

IVast was a 3 year old venture capitalized start-up providing interactive-TV solutions.Recruited by VP Product & Marketing, from @Home, to drive the product strategy and roadmap for company’s media creation, publishing and distribution platform. Managed professional services group as well as product definition, design and go-to-market programs for all product lines.• Drove strategic planning and product roadmap for multiple product release cycles.• Delivered first interactive MPEG-4 content broadcast over a hybrid satellite/IP network. • Product lines represented 100% of revenue generated.

Redwood City, Ca

@Home was the largest broadband service provider in the US, owned by ATT Broadband, Comcast & Cox. Challenged, as principle integrator, to drive multi-vendor development of an interactive guide solution for ATT Broadband. Spearheaded product strategy and roadmap for internally developed internet TV (IPTV) appliance and TV guide product. Created business and product requirements and led implementation as company built first IPTV services that integrated web and broadcast content over an IP network. Led professional services program with an indirect team of 35, managing P&L. Conducted executive level presentations on the program status. Generated $28M in new revenue.

Mba, Executive Management

Ba, Visual Arts & Economics