Customer Success Manager with over 10 years of experience driving customer engagement, optimizing business outcomes through technical skill, business analysis, and empathy. I build strong customer relationships and bridge gaps in stakeholder communications. I recently increased Revenue Retention across my portfolio by 15% within three quarters.My general skills include: Account Management, Customer Retention, Technical and Business Discovery, Customer Success Strategy, Upselling / Cross-Selling, Stakeholder Management, CRM, Business Reviews, Business Analysis, SaaS, Developer Tools and Technologies.I've delivered successful outcomes for customers across diverse industries including Automotive, Financial Services, Health Care, Digital Media, and Application Development.My track record speaks for itself: In recent years, I've managed a $4.5M book of business with average revenue retention of 80% at FOSSA, successfully led the first deployment of interactive content to Walmart.com product pages at Eko, and assisted in developing Dow Jones' award-winning Data as a Service business . In all these roles, my work has consistently delivered quantifiable results that have driven growth and improved customer experiences.But it's not just about what I do; it's about how I do it. My approach is rooted in understanding the unique needs of each client and connecting with them at a business and human level. Whether I'm partnering with customers on a Success Plan, managing custom solutions or unblocking technical objections, I strive to exceed expectations every time.If you're looking for someone who can help your customers succeed while also driving your business forward, let's talk.