Steven Doyle Email & Phone Number

Newtown, CT, US

Arlington, VA, US

Arlington, VA, US

Arlington, VA, US

Farmington, CT, US

Farmington, CT, US

San Ramon, California, US

• Expanded the Salesforce COE into a renowned team of talented employees responsible for delivering on the most strategically-important, cross-organizational Commercial technology and a host of Salesforce-centric service.
• Managed 12 CRM professionals and a $6MM budget to consistently deliver on time and under budget
• Built GE’s Salesforce.com Hub, the core CRM instance that aggregates transaction and relationship data from the major Salesforce environments of GE’s 10+ business units and provides a CRM platform for the Global Growth.
• Generated over $50MM of incremental business through centrally measurable, seamless, custom-developed lead sharing technology that automatically routes revenue-generating referrals from business to business
• Forged relationships with GE’s leading Commercial IT thought leaders, mobilizing a shared mission to deliver reusable technology offerings including Salesforce/Outlook, Salesforce/Box and ERP integrations
• Delivered on world-class CRM configuration and operational support for 15+ internal client groups

Boston, MA, US

• Demonstrated cross-functional leadership and expertise in the creation of the Corporate Salesforce.com COE, fostering an internal community of CRM professionals and creating a central voice for GE with Salesforce
• Managed a team of Salesforce architects responsible for the shared Corporate Salesforce platform, GE AppExchange and Salesforce@GE Company Community, enabling cross-GE best-practice sharing
• Responsible for technical strategy around cross-GE lead sharing and ongoing collaboration effortsCreated a centralized view of Salesforce adoption across GE, exposing opportunities for improvement

Boston, MA, US

• Accountable for digitally enabling the Software COE and delivering a Salesforce.com cross-org collaboration solution
• Led teams to create the company’s first cross-GE key account management technology within Salesforce, exposing previously siloed opportunity and account team member information and bringing forth a central place for.
• Established the Corporate Salesforce instance, the initial CRM for software and outcome selling initiatives
• Implemented TAS Dealmaker to enable a prescriptive approach for account planning and outcome selling
• Built and piloted mobile email technology to make updating Salesforce drastically easier

Norwalk, CT, US

• Responsible for CRM data quality, social selling and transformations from legacy CRM systems to Salesforce.com
• Migrated 12 commercial platforms onto Salesforce.com, consolidating processes, systems and reducing costs
• Led the consolidation of 350K+ Account and Contact records, increasing customer clarity and collaboration
• Generated a streamlined, single face to our internal customers via the rollout of Salesforce.com Cases
• Led the rollout and training of data.com for prospecting and crowd-sourced data quality and LinkedIn Sales Navigator for warm introductions to key prospects for 1K+ sales representatives
• Demonstrated Salesforce.com data management expertise via CRMfusion, building sustainable processes

Norwalk, CT, US

Lean Six Sigma (LSS) process improvement expert to lead critical efforts in cash application and cash advances. Responsible for leadership of improvement efforts in the Operations and Finance space. Expertise in facilitation, project management and the LSS quality toolkit.Accomplishments- Led a 25-member cross-functional team to decrease cash application.

Norwalk, CT, US

• Siebel project manager for the Sales & Marketing organizations responsible for streamlining andautomating processes. Expertise in improving the Siebel pipeline and relationshipmanagement experience for sales.
• Created an automated sales management process that became a key element in the performance management of sales representatives, correlating prospecting and customer relationship activity to financing applications
• Spearheaded data quality initiatives that enabled accurate pipeline, sales management and netpromoter score metrics
• Led the requirements and design of a risk-based pricing tool within Siebel, driving increased volume and profitability
• Identified dozens of system bugs and data issues through rigorous testing and a very strongunderstanding of SQL
• Acted as Siebel SME to the BI group, enabling the creation of automated dashboards for salessteering and deployment

Norwalk, CT, US

• Salesforce automation / effectiveness manager responsible for streamlining and automating salesprocesses, pricing tools, proposal and forecasting technology. Responsible for training and communicating the value.
• Conducted 1-on-1 training for over 100 sales reps, building user adoption of Siebel, resulting ingreater user productivity
• Built an automated process for sales & asset management, improving cycle time and strengthening Siebel adoption
• Translated business requirements into technical specs, generating value-adding enhancements for major Siebel releases

• Accomplishments
• Revolutionized the Merck National Service Center via the introduction of CRM and CTI technologies, demonstrating the ability to drive change and design and build high-quality, reusable Web service-based interfaces
• Led in the development of a single view of the customer’s interactions with the business
• Created an XML interface to link the Siebel ePharma instances to the CRM data warehouse via BEA WebLogic
• Implemented web-based CTI initiatives used by the business to improve service and to generate new sales
• Facilitated teamwork and productivity between several different cross-divisional business and ISgroups

Bethesda, MD, US

• Accomplishments
• Worked in a classified environment designing, developing and troubleshooting C++ and Oracle Pro-C based software
• Developed strong debugging skills using UNIX-based debuggers and native UNIX operating systemtools
• Rapidly solved a large number of existing system problems, eliminating both software bugs andmemory leaks
• Realized strong time-management and team skills as part of a very large and extremely criticalsoftware project

Mba, Information Systems Management

B.S., Computer Engineering