- Supervised a team of 7 to maintain high operational standards and collaborated cross-functionally to ensure the on-time completion of concurrent projects.- Streamlined budgeting processes and maintained accurate financial records, reducing late charges and reconciliation errors by 90%, ensuring timely and efficient financial management.

Oversaw end-to-end resident onboarding, from interviewing and screening to lease agreement finalization and rule establishment.Streamlined procurement of supplies and services, ensuring compliance with established P.O. policies and optimizing cost-efficiency.Managed property inspections, diligently monitored work orders to ensure timely completion and maintained high standards of property upkeep.Spearheaded rent collection processes, adeptly utilized Boston Post property management software for receipting and deposit preparations.Enhanced community standards and adherence through effective communication, including the issuance of warning letters and legal notices.Consistently submitted accurate reports, ensuring all records were in alignment with JSCo policies.Collaborated cross-functionally, embracing diverse responsibilities to ensure optimal property management and resident satisfaction.

- Developed and implemented data-driven marketing strategies tailored to local demographics using Power BI, reducing marketing costs by 32% and increasing sales by 13% despite market downturns.- Spearheaded market research using datasets from online platforms and managed targeting campaigns, increasing leads by 25% and boosting customer acquisition.- Refined CRM segmentation and user persona identification for targeted marketing, leading to a 15% increase in customer engagement and retention.