Steven Clulow Email & Phone Number

Birmingham, Gb

United Kingdom

Birmingham, England, United Kingdom

Solihull, England, United Kingdom

Solihull

- Managing a team of six Facilities Assistants at the council’s flagship council house while holding responsibility for additional buildings under the council’s control- Performing a range of people management activities, including performance development reviews, absence reviews and the management disciplinary procedures- Conducting 1-2-1 sessions and providing staff members with support and guidance- Liaising with Facilities Management and the Health & Safety team during a multi-million-pound council house redevelopment project. - Maintaining robust channels of communication with internal personnel and departments to share best practices and improve the efficiency of operations- Serving as the central point of contact for incoming contractors for PPM works and reactive tasks- Conducting the remote management of three additional porters working at the council’s library and art complex in Solihull town centreKey Achievements- Presented with an award from the Senior Directors of the council for team management successes

- Managing the Highways England sites (National Traffic Operations Center & West Midlands Regional Control Centre) and the Cube building following promotion from the role of Building Control Officer- Ensuring the swift, efficient delivery of services to sites, including both hard and soft services- Liaising with contractors and managing all planned preventative maintenance tasks for the three sites- Maintaining stringent compliance to health & safety regulations to mitigate risk- Obtaining quotes from contractors for reactive maintenance works- Forging and maintaining robust relationships with clients and contractors- Preparing the site for regular audits from Amey and Highways England, and maintaining job requests and open jobs via the CAFM software system; producing reports via CAFM to present at contract meetings

The Cube, Birmingham

- Maintaining the services of buildings and ensuring high levels of safety while working alongside Highways England’s Facilities Management team- Performing health & safety inspections, and logging and reporting on any issues- Delegating tasks to personnel and employing the CAFM (the in-house system) to log daily activities - Creating and updating spreadsheets with Microsoft Offices applications, and managing visitor forms, daily work logs and health & safety reports- Procuring stationary, liaising with suppliers and providing support with audio/visual equipment for meetings such as point-to-point conference calls, teleconference calls and laptop presentations - Delivering effective customer service while managing the busy reception area; issuing security passes and managing meeting room bookings; conducting post room tasks- Liaising with internal/external stakeholders and serving as an intermediary between Highways England and contractors during the Highways England full office refurbishment projectKey Achievements- Enabled the efficient tracking of temporary site passes to mitigate security risk by developing and implementing a new security pass system- Reduced client call-out fees for contracted engineers by providing swift responses to technical issues

Birmingham, United Kingdom

- Managing a portfolio of accounts across the UK, from the West Midlands to North Wales- Providing leadership to a team of three from a home working location, and delivering presentations to Board-level clients in five different divisions of the organisation- Writing SLAs for curative products, e-learning resources and first-aid solutions- Developing and implementing marketing strategies to drive new business and generate growth- Performing DSE assessments and completing specific reports outlining musculoskeletal issuesKey Achievements- Achieved promotion from Client Support Executive to Account Manager within six months of joining- Delivered record month-end sales figures for the territory in November 2009, and forged valuable relationships with new clients