Working side-by-side with the care team, and all involved staff, to improve the way we deliver healthcare and building a healthy culture, at Geisinger.

Engaging leadership, department and medical staff in process improvement and reducing care variation using facilitation, Lean and Six Sigma quality tools. Strategic input to culture change around key healthcare components including the triple aim, patient safety, patient experience and core measures.

A successful Performance Improvement Facilitator, manager and cultural change coach. Improving healthcare quality, patient safety and staff engagement by teaching Lean and process improvement tools and engaging staff in behavior change. Outcomes have improved quality, safety, patient and employee experience and decreased cost and reduced waste in its many forms.Engaged administration, management and staff in changing a 150 year old culture to one in which all are committed to identifying improvement opportunities in quality, safety, processes and patient experience.Supported management and staff in problem resolution using - lean thinking and problem solving - team facilitation and team building - teaching, coaching and mentoring leadership principles - triage improvement ideas to align with strategic initiatives - Facilitated focus groups and department retreats

- Merged commercial and hospital based laboratories.- Negotiated hospital space and designed layout for new Gyn prep lab and screening rooms using Lean principles.- Introduced automation to support growth and efficiency, ThinPrep and SurePath.- Managed daily cytology operations in a combined commercial/hospital based laboratory with over 100,000 tests annually.- Collaborated with vendors to reduce supply cost and inventory levels.- Improved employee engagement through daily operations meeting and regular meetings with staff members for effective two-way feedback.- Applied Lean principles to lab operations.- Significantly reduced Pap-test report cycle time from 5+ days to 48 hours or less.-- Instituted automation, validated Cytyc and SurePath Imaging Systems.

Diagnostic cytologistSix Sigma Black Belt training and certification