Steven Coletta Email & Phone Number

Cranston, Rhode Island

•Spearheaded website redesign and worked closely with web designer to ensure competitive edge.•Website Maintenance including writing blog posts and articles, creation of available products, updating homepage slider and graphics, etc.•Responsible for overseeing Website Sales via Shopify platform (payment processing, product ordering, shipping, etc.).•Handled Website Analytics and “Live Chat” support to website visitors, answering questions and offering coupon codes to drive and close sales.•Creator of “SpargoFit” eBay Store.•Social Media - Author of content on all accounts including Facebook, Pinterest and Twitter.•Email Marketing - Compose email content and design of email blasts notifying customers, creating participation and driving sales.•Developer of all Digital Media and Photography.•Artisan of ad’s for print media, featured in Southern New England Golfer and New England Golf Monthly.•Coordinate Support Emails daily.•Co-Architect of Spargo Golf Intranet, which includes training manuals, daily operations, tasks, procedures and protocols.•Provide Technical Support to employees for all technologies available in shop (FlightScope Doppler Radar, PC and MAC OS troubleshooting, internet applications and industry software).•Apprentice Certified Master Level Club-Builder with labor services (club building, club repair, club alterations and customization's).•Daily Operations including servicing walk-in customers and inquiries, answering phone calls, club pick-ups, club deliveries, sales, etc..

Bradenton, Florida

•Website Development includes improving both UI and UX, authored page content, digital media production, and application integration.•Website maintenance introducing new available products and customer reviews. •SEO improvement.•Social Media Marketing Campaign via Facebook Ad's (PPC).•Store Flyer Graphic Designer.

Boston, Massachusetts

•Project Management, keeping work flowing on a daily basis. •Created and modified project plans, timelines, scope and budget documents.•Maintained project status documents for both internal and client use.•Examined proper change management was executed as scope changed or project priorities shifted.•Participated in quality assurance, often creating defects based upon deviations from design comps and wireframes, closing defects which have been addressed and routing assets as needed•Monitored project communications, deliverables and documentation.•Verify team staffing assignments where up to date, helping traffic work through different departments while staying on top of administrative maintenance work. •Updated web applications via Content Management Systems (Wordpress, Drupal)•Reviewed project deliverables for accuracy and quality assurance.•Proactively identified and mitigated potential inaccuracies and escalated/communicated appropriately.•Collaborated with Account Management, Art Directors, Creative Directors, Developers, Copywriters and agency talent to monitor, manage and communicate project development.•Kept current on industry best practices, tools and innovations.•Assisted in website and mobile application development process.•Handled multiple projects across various clients in a fast-paced environment. •Problem-solver, always finding ways to be more efficient.

Keyes Way, West Warwick, Rhode Island

Facility and Operations Supervisor: 2008 - 2010 •Organized weekly schedules for range attendants and desk personnel. •Acted as representative to the landlord/owner to all renters on premises. •Performed daily duties of a Desk Manager, and Range Attendant if needed.Desk Manager: September 2004 - 2008 •Supervised approximately eight employees in the absence of the owners. •Oversaw entire facility and business transactions during shift. •Handled cash, check, and credit card sales.Golf Range Attendant: September 2001 - September 2004 •Assisted the Desk Manager to provide prompt service to all customers. •Completed all daily tasks by closing time for an easy opening the following day. •Maintained sanitary conditions in facility.

Orlando, Florida

•Operated the attraction “Dinosaur” in Disney’s Animal Kingdom.•Ensured all guest safety entering and exiting the attraction in a potentially hazardous environment.•Maintained a high volume of guests experiencing the attraction, of approximately 1,200 per hour, to minimizing standby times.•Fulfilled guests needs in a personal and timely manner.•Guaranteed a “magical experience” for all park guests.

Associate, Business

Education record