Steven Colliton Email & Phone Number

Minneapolis, MN, US

Shoreview, MN

Served as Product Owner of AppDynamics and a project lead for theimplementation, administration, and configuration of AppDynamics inthe Deluxe Enterprise.Leveraged expertise on skills required to configure, manage, andoptimize AppDynamics technologies, including core ApplicationPerformance Monitoring(APM), Business iQ, and End User Monitoring (EUM).Managed.

Greater Minneapolis-St. Paul Area

• Act as a liaison between business and technology.
• Assist in the design, development, and testing of technical solutions.
• Understand standard systems development lifecycle processes and apply methodology effectivelyon client engagements.
• Apply knowledge of industry trends and standards to improve service to our clients.
• Work with project stakeholders to understand the structure, policies, and operations of our client’sbusinesses.
• Analyze and document project requirements throughout the software development life cycle toensure they are complete and unambiguous.

Duluth, Minnesota Area

• Troubleshoot technology problems for students and faculty and answer questions and concerns with Boot Camp, Drupal, VirtualBox, printer setup, Office suite, Windows 10
• Tutor students to help them gain a better understanding of their computer and software in one on one sessions (Tutee count: 78)
• Communicate with students through “Tech Talks” teaching them a different topic every week including Microsoft Office, Google Apps, Moodle, Social Media

Cashton, WI

• Lead special projects to create new processes and rework various aspects of the Help Desk management (Knowledge Database, Solutions process, and Problem Management process)
• Communicated with higher management to seek their needs and opinions to consolidate into uniform requirements for completion of my projects
• Supervised implementation of my projects through training sessions, direct communication with users and management, and documentation for future reference

Duluth, Minnesota Area

• Structure plans as foreman on site at 3 job sites to complete the job as quick and efficient as possible
• Collaborate with a team of up to 9 with other window washers to complete jobs efficiently
• Improvise to complete difficult tasks that I was assigned without prior knowledge

Duluth, MN

• Specified as a reliable and adaptable all preparations cook at the Main Production Kitchen
• Collaborate as a team with a huge roster of students and staff to complete daily tasks making sure they are done as efficiently as possible.
• Train incoming students to be effective and quick at their job

Perham, MN

• Tasked with IT support when Point-Of-Sale systems went down or there was a problem with the computers
• Contributed 10 hour days with employees and helped customers to peak satisfaction during the most demanding days in the work season
• Performed under high demand and stress to provide consistent service to customers during holidays such as Labor Day and 4th of July