Steven Corso Email & Phone Number

Livonia, Mi, Us

Dearborn, Michigan

Tampa/St. Petersburg, Florida Area

Management & Systems Consulting

Systems & Call Center Deployment

Chief Executive responsible for all aspects of the enterprise. Visionary, architect, and inventor of completely redesigned/reengineered claims based benefit reimbursement application/system and associated processes. Visionary of enhanced call-center processes and intelligent contact support systems. Directed the renovation of the enterprise infrastructure to enhance reliability and performance, thereby improving customer satisfaction. Stabilized the financial condition of enterprise. Reorganized/restructured management of enterprise. Deployed highly secured (systems and physical) environment including the certification of a SAS70 audit. Directed the redesign of marketing/sales strategies. Built a singular customer centric culture.

Developed strategic and tactical plans to drive overall business objectives. Oversaw all systems technology, including corporate ERP systems, telecommunications systems, and manufacturing-based systems. Directed Project Management Office. Built and mentored technology management team.

Directed all aspects of systems technology, including corporate ERP systems, telecommunication systems, and internally designed call center support software applications. Worked closely with call center operations to enhance infrastructure services. Managed SAP Consulting Engineers and relationship with offshore SAP implementation business.

Led operations, including sales, marketing, finances, technical operations, and human resources. Developed operational and procedural strategies to support business objectives. Conducted competitive analyses, and developed business plans. Designed and implement highly redundant/fault tolerant wide area network infrastructure to assure the highest levels of customer satisfaction. Acquired numerous local Internet Service Providers.

Started and operated a local Internet Service Provider dedicated to serving high-end consumers and small/medium businesses. Achieved profitability within 90 days. Sold NetDTW to VERIO.

Defined and managed enterprise strategic and tactical technology strategies, in the areas of systems, and telecommunications. Was also responsible for technology systems and component acquisitions and management of those assets. Defined and implemented necessary support infrastructure for the company’s entries into client/server and TCP/IP networking outsourcing models. Designed and implemented a specialized CRM call center employing "pop-up" technologies. Provided high-level technology and business consultation to company clients including airlines, national retailers, technology service companies, and various manufacturing enterprises.

Tymnet, an international data communications company, utilized virtual call packet switched technology to provide X.25, SNA/SDLC, ASCII, Bisync, and other protocols on a global basis to governments, and large companies prior to the commercialization of the Internet.Managed the architectural design, implementation and on-going support of private network clients based in the western half of the United States. Designed and implemented several network imbedded applications. Also managed a national client contact center.

Designed, implemented, and supported a variety of mainframe based on-line applications supporting various aspects of Central's transportation services. Renovated key components of the revenue accounting system. Designed and implemented a minicomputer based weather-tracking system. Implemented the first computer based telephone system in Michigan (Rolm CBX). Assisted in the design and deployment of a microwave based carrier bypass network. Designed and implemented the network operations center.