Steven Cortright Email & Phone Number

Santa Monica, Ca, Us

Managed $13 million book of business across many industries (banking, insurance, financial exchanges, pharmaceuticals, gaming/hospitality, retail/grocery, non-profit, and automotive) to help customers obtain value using AppDynamics. Developed subject matter expertise using AppDynamics C/C++ software development kit to become the team contact for any customers in the Americas region. Helped manage customer relationships with a customer success manager and jointly tracked each customer’s health score to minimize customer churn. Partnered with sales team to drive expanded product purchases and professional services engagements. Helped develop and deliver custom training to large enterprise customer teams across many time zones. Helped develop materials and co-presented a webinar demonstrating how to instrument an Android app and send relevant metrics to AppDynamics for monitoring and alerting. Wrote a quick start guide about using Docker and Kubernetes with AppDynamics that was shared with enterprise customers. Helped roll out and administer knowledge management system (Guru) for Customer Experience, Support, and Sales Engineering staff with a long-term goal of publicly sharing select information with external customers.

Los Gatos, California, Us

Help write and troubleshoot Bash scripts to provision hundreds of CentOS 6.x Linux virtual machines using OpenStack command line interface; later migrated to OpenNebula. Write, maintain, troubleshoot, and document around 90 Chef recipes for mostly proprietary components deployed to 14 different environments (production, staging, training, sales demo), up to 250 servers per environment. Troubleshoot functional and performance problems with Java applications running on JBoss, Tomcat, and standalone (Java SE). Install and troubleshoot four node Apache Solr environment. Install, configure, troubleshoot HAProxy across ten environments. Help maintain and troubleshoot ten node Hadoop (MapR) production and ten node staging clusters. Work with networking, database, and systems engineers to diagnose and fix application problems.

Sunnyvale, Ca, Us

DevOps role to install, monitor, troubleshoot, and tune a complex ecosystem of Java-based tools to track user's browsing history ("user targeting"). This targeting system is crucial to the success of winning online advertising bids in low latency auctions (< 100 ms) at a scale of one hundred thousand queries per second (qps) and higher. Wrote the documentation used by junior level staff to build out the targeting system in eight data centers worldwide. Wrote monitoring tools in Java (JMX), Bash, and Perl to handle edge cases not covered by Yahoo's standard monitoring tool system. Wrote ad hoc tools in Java to troubleshoot Apache ZooKeeper/Helix production systems. Deployed multi-component system on a mix of dedicated and internal cloud hardware (based on OpenStack) in eight data centers. Prepared cost estimates for capital expenditures to expand the targeting system to two new data centers and expand capacity in the five existing data centers. Worked with developers and business leaders to flesh out requirements, use cases, capacity planning, and real-time monitoring of bid win/loss ratios, advertising spend rates, etc. Also worked with business partners to troubleshoot connection and latency problems between data centers. Previously supported Non-Guaranteed Delivery online advertising server infrastructure serving up to 11 billion ad impressions a day. Participate in 24x7 on-call pager rotation.

Santa Monica, Ca, Us

Provide first-responder support for a diverse mix of technologies including RedHat Enterprise Linux 5.5, Apache Web Server/Tomcat 6/Active MQ/Solr, Oracle Coherence 3.5, Weblogic 10.2/10.3, Splunk, Cacti, Gomez, and Zenoss.

Culver City, Ca, Us

Prototype web-based applications in Eclipse running under JBoss (with JBoss Seam 2.x framework) to power an Adobe Flex application running on the client side.

Woodland Hills, Ca, Us

Troubleshoot WebLogic (Java EE) applications with JMS queue and LDAP infrastructure; develop migration plans to consolidate ad hoc WebLogic infrastructure across Solaris and Windows servers to HPUX Superdome server platform; automate installations of as much middleware as possible.

Culver City, Ca, Us

Migrated 7,500 entry LDAP server from uncooperative vendor's directory server to iPlanet Directory Server; worked in a team environment to architect a revamped WebLogic infrastructure on 30 new Solaris servers supporting Motion Picture, Domestic & International Television, Corporate, and Home Video.

Studies economics with an emphasis in econometrics, computer model building, and technical analysis.