As Senior Consultant at Logic20/20, I managed operations for an internal content management team for Microsoft Services. My clients were facing challenging investment decisions with limited resources and rapidly shifting priorities. I provided value by pivoting my team to manage the ongoing creation of technical readiness and audience-focused content, conducted effective governance, and helped launch impactful Microsoft tools to help with the MCS sales cycle. Throughout my engagement, I identified the need for an enhanced planning and intake process, the implementation of which aligned resources to key delivery priorities, synchronized analogous work streams, and improved scalability to accommodate increased business needs. Overall, my team and I enhanced the organization’s ability to share best practices and a consistent voice across the MCS content portfolio.

As a consultant at Logic20/20, I contributed to a governance/content team for a high-visibility internal Microsoft sales site. I leveraged my interpersonal and management skills to ensure effective governance is provided while still maintaining high CSAT scores from our stakeholders. Within my capacity as consultant, I oversaw the day-to-day operations while planning and adjusting for special initiatives, escalations, and feature implementations. I blended a tactical view with overall strategy to ensure that strategic decisions were supported with effective, well-planned approaches.

Acting as a project manager at Blulink Solutions, I confronted complex, disorganized systems and helped reshape them into tactical, intuitive, and workable ones. I ensured project initiatives were completed on-time, within scope and within budget of the project's parameters. As manager of the content team for a key Microsoft sales website, I frequently worked alongside site developers to ensure content was displayed correctly during new site releases.

As a technical copywriter / publisher, I was part of a content team managing IP across an MBI Microsoft sales website. I engaged with Microsoft stakeholders and helped develop functional, easy-to-navigate experiences for the clients and several key external audiences. I published documents and ensured that important sales information was accessible to users.