As an Account Executive with IT Resources I find the perfect candidate for your IT project and / or your service needs. As an experienced corporate executive having delivered on many strategic programs and projects across operations and client service I understand the critical importance in finding the right talent in competency and cultural fit for your team's needs.

Strategy and Business development Leader for Harvest. We’re Using Data Science to Revolutionize the Modern Workforce. Harvest is an intelligent software platform where job seekers and companies connect instantly and grow perpetually in order to develop the work force for the future. Creating a more efficient and effective means of connecting companies to candidates one career at a time. Harvest is a revolutionary new way of sourcing the top talent your company needs in order to grow.McKinnsey - "The results reveal a rich mosaic of potential shifts in occupations in the years ahead, with important implications for workforce skills and wages. Our key finding is that while there may be enough work to maintain full employment to 2030 under most scenarios, the transitions will be very challenging—matching or even exceeding the scale of shifts out of agriculture and manufacturing we have seen in the past."

Lead global organization of 300+ people through client support activities totaling ~250,000 client contacts annually across 3 major support hubs, including repair and logistics for panel support equipment. Head technical project management for design, deployment, and support of case management tools, CRM systems, and telephony platforms.Drove transition to centralized global support model across all regions, resulting in significant cost avoidance and quality/efficiency gains. Led organization in achieving 4.5/5 client satisfaction rating with 75%+ of all issues resolved in <24 hours. Focused on people learning and development to reduce quality escapes, position staff as subject matter experts, and manage turnover.

Directed high-quality, timely product support and client account administration for proprietary Nielsen applications in the US. Managed acceptance testing, installations, quality assurance, and customer relationship management for deployment-based operational requirements. Received VNU Chairman’s Award for delivering comprehensive and interactive client-side learning management solution. Adapted solution for internal employees, increasing customer loyalty, cutting support costs, and strengthening communications and productivity.

Heading teams of 200+ employees for delivery all US-based national watch databases and outputs across broadcast, syndicated, and cable clients. Managed daily operation of program lineups from all major networks. Accountable for budgets of $10M+.Delivered key improvements in throughput, time to delivery, and quality by creating customized training program and streamlining all overnight release teams and processes. Held prior roles with Nielsen as Team Leader and Associate Research Analyst.