As a SOC II Analyst, I investigate alarms, and correlated incidents, generated by the SIEM tools and communicate suspected True Positive and suspicious activity to our clients. When it is applicable, I make recommendations for remediation steps to identified incidents. I act as a point-of-contact for shadowing efforts for internal employees that are interested in pursuing a career in the SOC. I also participate in, and lead, SOC training efforts for incoming new hires that join the team.While performing day-to-day job related tasks, I identify areas for continuous process improvement and report my recommendations to management for consideration. When critical, zero-day vulnerabilities are identified, I will run threat hunting queries, using KQL, against client workspaces to confirm if specific trends or activities have been seen within their environments. When applicable, I perform remediation steps on internal company devices using functionality built into Microsoft Defender.I provide in-depth analysis of monthly incidents for client environments and report the findings to the client’s stake holders in a monthly scorecard reporting session. Additionally, I prepare monthly reports for clients which details on-going security trends and activity within their environments.

While working as a Security Operation Center (SOC) Analyst I, I provided general support for multiple company Security Information Event Management (SIEM) tools. This included updating threat indicator lists within the tools when emerging threats were identified along with other tuning adjustments as deemed necessary during the work day. The role required the monitoring of events and alarms within the Incident Management consoles in order to identify and validate security events that were generated by the tools' logic. When abnormalities and anomalous activities were detected within clients’ environments and the company’s internal environment, I reported, tracked and managed them using the BMC Remedy and ServiceNow ticketing consoles.I responded to critical business impacting situations and coordinated the efforts required to engage the proper resources to remediate the issues. Additionally, I coordinated major security incident situation responses and provided internal communications via email to company stakeholders. I fulfilled client reporting requests when additional information was required on reported incidents and followed-up with requests to the SOC team for security guidance. I also provided security guidance to team members across the organization on how to best identify, contain and remediate security related incidents.

When I worked in the role of a Network Operations Center Analyst I, I monitored the environments of more than 130 company clients utilizing tools such as PagerDuty, LogicMonitor and Solarwinds N-able to respond to major and minor incidents. When major incidents occurred, I would act as a Single-Point-of-Contact for our internal communications to Site Managers and Site Focals and depending on the reach of the incident, this may include communications to the entire company. When these major incidents occurred, I assisted the Incident Manager in facilitating the resolution by acting in the Deputy role throughout the course of the incident. Often times, this would require working in the role of the Scribe to ensure that an accurate timeline is captured for incident response and resolution for later review.I tracked incidents of all priority and severity levels utilizing the BMC Remedy Ticketing System and ensured the appropriate resources were alerted to equipment failures. Certain clients also required incidents to be created and tracked in the ServiceNow platform for their internal monitoring and reporting purposes. Additionally, I completed manual server maintenance tasks and checks, when required by internal teams. This role required a large degree of multitasking during high stress and high-pressure situations to ensure tasks were completed in a timely manner to decrease the downtime to clients’ environments.

In the role of System's Consultant - Project User Support; MITS, I provided exceptional customer support for our company's clients. I prepared knowledge bases to assist with troubleshooting issues with newly on boarded clients, as well as act as a reference point for finding solutions to existing and persistent issues. I prepared training materials on commonly occurring incidents within clients' environment and trained our company's service desk on procedures and best practices for handling and resolving the situations. Also, I collaborated with company Project Managers to assess the needs of our clients throughout project lifecycles. This involved documenting, within questionnaires, the current technology capabilities in the clients' environment and other need to know information.

As the Windows 7 Field Migration Team Lead, I oversaw a team of 9 field deployment technicians over the course of the client's migration from Windows XP to Windows 7. I communicated the field site deployment status to the project management team and project stake holders by following company communication guidelines. In addition, I moderated the daily Go\No-Go status meetings to ensure all groups associated with the Windows 7 field migrations were prepared for the day\evening deployments. If changes were necessary, I coordinated changes to the daily field deployment lists with the project scheduling team by utilizing several different communication avenues.I prepared travel itineraries for upcoming deployment sites to ensure the site's stake holders were aware of the scheduled migrations for the upcoming week(s). As a representative of Long View Systems to the client, I managed onsite client relations and Field BA expectations throughout the duration of the project while traveling to remote sites for their deployments. In the event an issue arose while onsite, I would troubleshoot onsite machine failures with the SCCM technical team to ensure completion of the migrations.

As the project's Windows 7 Deployment Lead, I was responsible for benchmarking and analyzing equipment to ensure Windows 7 compatibility which included making upgrade recommendations where they were necessary. The position included the configuration of the equipment using a Windows Deployment Server. The project required traveling to all of the client's sites (AZ and NM) and deploying the 252 new and repurposed pieces of equipment into the environment. Throughout this project, I managed the client’s computer objects in Active Directory and placed them in the proper organizational units for each site to ensure the appropriate group policies were applied at all times.In addition, the position required that I collaborate with the client’s technical staff to ensure the complete decommissioning of more than 100 non-compatible pieces of equipment. This process also involved documenting the active and disabled equipment in the client's environment for inventory tracking purposes. I also provided additional customer service, training, and support for users that had questions before, during, and after the deployment phase of the project.

At Cole Real Estate Investments, I provided the company's end users with technical expertise and top notch customer service that allowed the company to perform, and excel, in its Core Competencies. On a day-to-day basis, my job included troubleshooting network problems and providing solutions for software/hardware issues. If there was a need for service on the equipment within the company's conference rooms, I managed appointments for the vendors to perform maintenance under the service contracts. I was also responsible for coordinating new hire setups with managers in several departments across the company, which included software and hardware needs, account creation and equipment deployment.In addition to my other tasks, I also managed the equipment that was associated with the company's digital signage solution which was displayed on multiple floors within the company. When the company implemented an Intranet solution, I acted as a liaison between the software developer and the departments within the company. There was a theater on site that was used for presentations and meetings; I acted as the single point of contact for content in the theater and presentation setup. I assisted the Director of IT with maintaining in-stock items for replacement of malfunctioning equipment and new user requests.

Contracted consultant to Cole Real Estate Investments. I provided technological solutions to the company and the employees of the company. Also, I assisted with day-to-day trouble shooting and helpdesk support of common, and sometimes in-depth, technical issues. I worked closely with the System Administrator and Network Administrator to execute company wide roll outs of IT solutions and assisted with the deployment of new user PCs and external user accounts.

I assisted the associates with research on several topics that they may need for clients. In addition, I promoted an educational environment for the trainees of the company, while continuing my own learning in the Public Relations, Marketing and Advertising industry. Also required of my position is the training of incoming trainees to the studio. I also participated in the interviewing process for possible future candidates for the company's trainee program. I edited and formatted the training manual for cohesion.

As the VP of Business Development I was in charge of gaining sponsorship for the American Marketing Association, ASU Chapter, from both local and national businesses. The funding would be used for socials and a yearly trip to the American Marketing Association Collegiate Conference. In addition, I would coordinate speaking opportunities with the President and Executive Vice President of the club and the sponsors.I was also tasked with attending the career mixers and career events in order to obtain contacts to strengthen the network of the school organization and professional organizations in the community.

I kept records of funds received at CompUSA, while handling recruiting and HR responsibilities for the store personnel and ensured exemplary levels of customer satisfaction were met. I participated in the interviewing and selection process for all personnel, trained new employees in store operations and performance, conducted performance evaluations for merit increases and promotions and documented and recommended disciplinary action. I drove margins through add-on sales by the cashiers and encouraged the development of relationships with customers based on trust, product knowledge, and service. I also controlled transaction accuracy and password maintenance, reconciled cash drawers, ensured all reports and transactions are accurately completed and researched and reconciled NSF checks and credit card charge backs. In addition, to making the staff schedule, I monitored the flow of internal store supplies and ordered replacement supplies when necessary.

I assisted with managing the sales and merchandising activities of CompUSA, including the promotion and sales of technology and services, sales enhancement and customer service activities. Essential responsibilities included: establish, maintain and promote superior customer service; ensure the staff was trained and aware of the store's customer service policies, worked with HR to ensure HR compliance was maintained and worked with the General Manager and Retail Manager to drive sales volume and margin through active involvement with customers and floor staff. In addition, I audited the sales floor for company compliance and performed competitive shops. I assisted in the creation of work schedules and shared the responsibility for ensuring that staffing meets customer volume with adequate floor coverage at all times. In addition to working with purchasers and corporate sales to ensure product assortment, I recommended operational procedures for displaying the merchandise.