Steven Craft, Cra Email & Phone Number

Garden City, Ny, Us

• Sales Manager that leads the development and execution of strategies within the Tabletop omni-channel categories.

Garden City, Ny, Us

• Manage Omni-channel categories within the Walmart home department including Cutlery (Dept 14) and Kitchen Organization (Dept 74) – Pantry, Sink, Bakeware, and Cookware.• Brands include national - Farberware, Kamenstein, KitchenAid, Instant Pot and private label - The Pioneer Woman / Better Homes & Garden (Earthbound Partner) and Beautiful.• Communicate weekly sales recaps, along with providing monthly NPD Industry Reviews and Opportunity Matrix reports to sales team that provide insights on strategies and action plans.• Manage online Ratings & Reviews and provide monthly COE to respective divisions.• Ownership of ensuring that new item setup in stores and online moves forward to completion - includes imaging, forecasting, replenishment, and product testing (CTL/UL, FDA-BPA).• Partner on presentations/sell decks for line reviews/features by identifying opportunities.• Sales Tracking – Utilize Retail Link and ad-hoc analysis for weekly sales results, strategic modular results, rollback results, and strategic development of the modular / promotions.• Walmart Tactical Modular Analysis – Improve position against comp and SOTC opportunities. Provide plan-o-gram optimization recommendations to maximize category sales.• NPD Deep Level Analysis – Gaps & Opportunities, Trends – material/function/brands, advertising and promotional impact, competitive threats, social media – color/pattern/finish.• Market Audits – Modular and Promotional, capture and analyze assortment shifts.• New Potential Licenses – Provide chefs, celebrities, and cross-category brand opportunities.

Ronkonkoma, New York, Us

• Managed daily operations and supported the Walmart national account with product and inventory management, product optimization, metrics tracking, supplier stats, forecasting, sales reports, pricing updates, on-hands / in-stock maintenance, replenishment, & yearly line reviews. • Managed 10 SKU’s under Marketside PL and grew business 50% to $30M during tenure.

Ronkonkoma, New York, Us

• Prepared reports to analyze business metrics, customer goals, and gather shopper insights. • Attended Buyer / RM meetings with Director of National Accounts in preparing business reviews, agenda and product presentations to penetrate accounts with new SKU opportunities. • Co-managed Walmart DC’s and Stores in-stock and inventory to customers accepted % in stock levels, recommended changes to item replenishment settings utilizing CPFR and OMS. • Monitored and communicated OTIF/SCR (MABD, LT and DC Fill Rate) of Walmart orders to maintain customer acceptable % levels, along with checking Aspect for customer feedback. • Assisted and communicated forecast accuracy weekly, utilizing CPFR to aid in production planning. Coordinated modular process through Data Sync, item setup/item audits. • Supplied daily and weekly reports to Walmart on the Wenner SKU’s performance using data available from Retail Link, to track and analyze distribution, merchandising, sales trends, ranking, forecasts, and promotional opportunities. Provided comp review data for Cat Mgmt. • Improved item profitability by better understanding price point and unit count dynamics. • Communicated Business and CRM KPI’s with C-level executives. Managed nationwide rollback and implementation of a top item in spring of 2016. Integrated OMS with rep process. • Prepared reports to analyze business metrics, customer goals, and gather shopper insights. • Provided guidance and training for new and current employees on usage of Retail Link.

• Sales Executive responsible for Business Development and selling EHR (Electronic Health Record) and PHR (Personal Health Record) solutions for Dental & Medical systems. • Managed the local office and staff, along with business operations. • Created a Sales Plan that employed methodical and strategic selling principles, processes and methodologies. • Provided knowledge of opportunities, key competition, and stakeholders. • Built a value-added reseller network utilizing market trends, business drivers and customer priorities. • Communicated to clients the value of office productivity solutions and how they can add value to their business. • Created and fostered strong relationships both externally and internally. • Lead and created critical sales messages, lead deal qualification, orchestrated solution construction, validated need/budget/timelines, negotiated win/win scenarios, and closed effectively.

Amherst, New York, Us

• Provided Enterprise-Wide Technical Staffing for Contract/Contract to Hire, Managed Staffing, & Direct Hire/Permanent Placement. • Compiled information, rates, and resumes for new RFPs, RFQs, and RFIs. • Notables added to client portfolio included JB Hunt & Wachter, Inc. • Managed 60+ consultants at IBM supporting Walmart store operations. • Increased workforce by over 65% during tenure, with an excellent retention rate. • Created new business opportunities within assigned accounts by capitalizing on customer relationships, and soliciting business leads from current staff. • Developed/grew new business locally and within the surrounding areas via networking, social media, & cold calling. • Developed and managed client relationships, while maintaining a high level of customer satisfaction and ensuring compliance to client contracts. • Obtained billable rates that supported the sites profit objectives and allowed for fair and competitive employee compensation. • Provided recruiting organization client-specific needs and information to identify optimal candidates along with defining and documenting each requirement from the client. • Met and exceeded established financial goals of the site; supported and recognized staff. • Resolved issues, concerns, and elevated conflicts to the Site Manager. • Initiated and managed the employee separation process when necessary and ensured effective redeployment of staff within assigned accounts. • Presented candidates for submittal, scheduled client interviews, and closed candidates with client. • Conducted timely staff performance and compensation reviews.

Spring, Texas, Us

• Provided 3rd level direction and resolutions to over 2,000 clients in Arkansas, Louisiana, Texas, Pennsylvania, & Canada on issues related to computer systems, infrastructure, & security. • Managed network access in Active Directory for corporate, regional, and field ops employees. • Managed cellular access & configurations (Blackberry/Android/iPhone), with AT&T/Verizon. • Supported Win OS XP, VPN, WiFi, Anti-virus (Trend-Micro), Citrix, Remedy, & SharePoint. • Supported HP Laptops/Desktops including Imaging (Creating & Deploying), along with Client Application & Executive Support. Worked with AS400 & Setup ODBC connections as needed. • Supported telecom systems, including Analog, Digital, Wireless, and VoIP (Avaya & Cisco). • Maintained regional offices & mobile satellite equipment used for natural gas drilling operations by troubleshooting/resolving networking issues (ex. Cisco Routers/Switches/AP’s). • Researched and negotiated I.T. related purchases with vendors to meet budget requirements. • Monitored and reported to senior management compliance issues related to licensing. • Developed managerial reports to analyze Telecommunications Cellular/PDA assets. • Oversaw & monitored inventory stock quantity for field operation equipment. • Performed rotational after hour’s on-call duties.

Bs, Business Information Systems

Aas, Computer Information Systems (I.T.)

Certification, Certified Retail Analyst Program (Cra)

Certification, Shelf Management & Space Planning Program