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ICT Management & Consultancy Services

ICT Manager:- management of the internal ICT department of ERP Solutions Business UnitService Manager:- management of the Customer Services & Professional Services of ERP Solutions Business Unit

ICT Manager:- management of EDAN's internal ICT departmentService Manager:- management of EDAN's Customer Services & Professional Services

MANAGEMENT SCOPE* Overall responsibility for the IT strategy and implementation of IT solutions* Member of the board of directors* Reporting to the CEO* Managing a yearly budget of around 10 M€ (OPEX + CAPEX)* Leading the internal IT-team (30 people)* Project managementTECHNICAL SCOPE OF RESPONSIBILITY* Team size – 30 people- Helpdesk- Network & System Engineers- Software Development- Project Managers* Supporting 2500 end-users / 2000 workplaces* 2 on-site Data Centers with approx. 200 servers and 275 Tb of storage 150+ business applications* Environments:- SAP- Oracle, SQL Server- NetApp, DELL EqualLogic- Windows Server- VMWare- Citrix- Nortel, 3COM Networks- Lotus NotesMAJOR PROJECTS & ACHIEVEMENTS* Turnaround of the IT organization towards a business project driven organization* Implementation of a large outsourcing deal (ca. 5 m € contract value)- Outsourced helpdesk,1st,2nd and 3rd line support for all office-automation related infrastructure (network, PC’s, printers, ...)* Introduction of project management techniques in the Hospital- Introduced a Prince2-based methodology* Replacement of an in-house developed ERP-system by SAP & Oazis- Implementation of SAP/FI/CO/MM- Implementation of the Oazis product for tarification/invoicing* Implementation of a new data-center for the hospital- Design and build of a new, 2nd data-center for the hospital- Setup of dual-site redundancy between the two centers* Implementation of a new network- 3-tier architecture (core/distribution/edge)- over 6000 active network ports

Overall responsibility for the end-to-end delivery of contracted services for Atos Origin’s biggest outsourcing customer in Belgium.• Service Review meetings with customer• Follow-up on ITIL processes, both internally and on customer-side: Incident Management, Change Management, Problem ManagementProject management:• Consolidation of the customer’s worldwide SAP systems into one SAPlandscape based in Brussels.

Functionally responsible for the worldwide Enterprise Management Centers (EMC) in Europe, US and Asia. Responsibilities:• Development of common service offerings• Deployment of global and common practices• Development of a strategy for global work placement• Implementation of cost reduction programsResponsible for the delivery of Data Centre outsourcing services of Sema Belgium:• Line management of the support teams (UNIX, Microsoft, Network, Mainframe, Helpdesk, 24x7 Operations) and the Brussels data center• Contract & Service Level managementProject management:• Closure of the Brussels Data Centre, involving the relocation of existingcustomers to other sites and/or suppliers.

Project management: implementation of a managed services project for call-center IT infrastructure

Leading a team (15 people) responsible for the integration of new applications on the UNIX/Oracle server infrastructure of BELGACOM.Project management:Implementation of a cross-platform job scheduling tool, involving design,configuration, testing, end-user training.

Researching polymerization catalysts through Computational Chemistry techniques.