• Technology Department Head reporting directly to the City Manager as a part of senior staff• Responsible for department vision; budget; determining IT needs and improvements of the organization; project planning, procurement, and implementation.• Strategic partner with other departments to help meet their goals and vision through technology.• Managed, planned, and implemented organization cybersecurity; IT infrastructure; network; server hardware/software; end-user hardware/software; system data backups; city website (athenstn.gov); unified communications phone system; security cameras; access control door systems; and numerous contracts.• Collaborated with outside agencies for.• General IT troubleshooting.• Oversaw GIS operations.• 1 city report, multiple contractor reports.

● IT support and Administrator in a large enterprise manufacturing and corporate environment for the Knoxville, TN plant.● Responsible for end user troubleshooting; Infrastructure, system, and end user hardware/software setup, support, and management; implementation and maintenance of various solutions; 6S management; IT asset management.● Managed the Mobile Device Team (5 remote reports). Responsible for creating mobile device images and training the team how to create and deploy images. Devices were used as critical tools for inventory and moving product.● Used Footprints/Remedy helpdesk systems to support multiple plants and end users around the U.S.● Sourced and coordinated external vendors for installation of new, cutting edge technology.● Worked directly with leadership, reporting status, progress, and resolutions. ● Supported technical issues and projects in the office and on the production floor.● Audio/Video support and setup for plant wide town hall meetings and global company meetings.

● IT support and Administrator in a large enterprise manufacturing and corporate environment for the Tellico Plains and Vonore, TN plants. ● Responsible for end user troubleshooting; Infrastructure, system, and end user hardware/software setup, support, and management; implementation and maintenance of various solutions; IT asset management.● Used Footprints helpdesk system to support multiple plants and end users.● Worked directly with leadership, reporting status, progress, and resolutions. ● Supported technical issues and projects in the office and on the production floor.

● Network Administrator for Image Matters headquarters and customer I.T. field technician.● Duties consisted of Active Directory/Exchange administration; PC hardware and software troubleshooting; and network troubleshooting and management.● Worked on call for customer equipment site repairs, troubleshooting, and networking of copiers/printers/MFPs.