Steven Cutter Email & Phone Number

Spokane, Wa, Us

Spokane, Wa, Us

• Develops and implements the daily operation of Energy Efficiency programs, assures that program policies are carried out, assures that program goals are met. Recommends and implements modifications to programs and procedures as appropriate.• Manages weatherization partnerships with community action agencies; oversees program budget for each agency; regularly seeks and offers feedback and input from partner agencies to ensure program remains high-performing.• Develop new markets, marketing strategies, and marketing programs for market segments including residential, commercial and/or industrial customers. Identifies Energy Efficiency needs of customers and determines how they would prefer to receive services from the company. Builds quality into all processes.• Develop business and marketing plans and provide overall management and implementation for programs, Accountable for meeting goals, targets and results for assigned markets, campaigns, and programs. Continuously improves cost-effectiveness of programs.• Commission and evaluate market research and conduct market assessments. Assists in the preparation of Energy Efficiency program materials and information for filing with commissions.• Develop, manage, and implement advertising and promotion strategies. Develop and execute internal employee and external customer communication strategies and measure and evaluate effectiveness of communication.

Spokane, Wa, Us

• Operational Leadership and Strategy: Lead the development and implementation of operational strategies that align with the organization's mission, vision, and strategic objectives. Provide guidance and direction to departmental leaders to ensure cohesive and efficient operations.• Human Resources and Talent Development: Provide leadership and direction to the human resources function, including recruitment, talent management, performance evaluation, and employee development. Foster a culture of inclusivity, equity, and professional growth that attracts and retains top talent.• Strategic Planning and Execution: Partner with the executive team to develop and implement strategic plans, initiatives, and performance metrics that drive organizational growth and impact. Monitor progress, identify challenges, and pivot strategies as needed to achieve desired outcomes.• Process Improvement and Operational Efficiency: Identify opportunities for process improvement, automation, and efficiency gains across all operational functions. Implement best practices, systems, and tools to streamline workflows, reduce costs, and enhance productivity.• Cross-Functional Collaboration and Communication: Facilitate collaboration and communication across departments and teams to promote synergy and alignment towards organizational goals. Serve as a liaison between executive leadership and staff, ensuring transparency, accountability, and effective decision-making.• Risk Management and Compliance: Develop and implement risk management strategies to identify, assess, and mitigate operational risks. Ensure compliance with relevant laws, regulations, and industry standards, and proactively address emerging issues to protect the organization's reputation and integrity.• Stakeholder Engagement and Relationship Building: Cultivate strong relationships with key stakeholders, including board members, donors, partners, and community leaders.

Spokane, Wa, Us

• Maintain relationships with community partners and stakeholders to keep abreast of community conditions, political issues, and relevant research that relate to organizational goals. • Focus organizational response and investment towards the United Way mission and goals. • Engage community partners and stakeholders through the active investment of funds and people resources.• Use a variety of engagement strategies with a diverse set of community residents to ensure that United Way remains informed of and responsive to community conditions. • Create, develop, and manage effective staff teams with daily supervision of staff in the following programs: - Functional Zero Initiatives (Anchored Community Initiative and Built for Zero) - AmeriCorps (VISTA) - Tax Preparation Services (VITA) - The Dolly Parton Imagination Library - Emergency Food and Shelter Program

Missoula, Montana, Us

• Manage compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules.• Manage daily intake and referral processes, local payroll processes, and AR processes to ensure positive business growth and development.• Manage the provision of continuous excellent service to clients, employees, and 3rd party organizations including MCOs.• Manage Customer Relationship Management (CRM) database to ensure it is updated accurately and in a timely manner.• Manage compliance with applicable legal requirements, standards, policies, and procedures.• Recruit, hire, train, and supervise employees.• Manage staff training and provide organizational leadership.

Bellevue, Washington, Us

• Provide supervision, training, and guidance to Program Managers, Employment Consultants and Job Coaches in Employment Services.• Oversee the referral and intake process for new individuals who are seeking employment services.• Employ collaborative management practices engaging employees in problem solving, accountability and decision-making.• Set the standard for customer service and hold staff accountable for quality service delivery.• Assist with staff recruitment, interview, program orientation and training of Employment Professionals• Assist with preparing and implement annual budget; implement, monitor and adhere to budget expectations.• Improve and maintain outcome reporting practices and systems and ensure completion and accuracy of reports.

• Have working knowledge of DVR and DDA services as well as Supported Employment and support the philosophy of community-based vocational instruction and support services for people with disabilities• Schedule and complete program orientation for individuals interested in receiving services • Market ENSO Services to DVR, Schools, Community Organizations, and Counties • Serve as a liaison to supported individuals, DVR, families, DDA, County DDA, Schools, and other agencies involved in supported individuals life• Assist with staff recruitment, interview, program orientation and training of Employment Professionals• Manage County Program Budget• Audit preparation

• Coordinate with individuals/families, case managers or vocational rehabilitation counselors, to provide employment services based on the individual's needs and goals.• Coordinate services and contracted service providers to assure effective and ethical services to clients, and their support teams.• Maintain participant files and case notes.• Manage a participant caseload, performing community-based employment services such as job development, job coaching, and job retention services for individuals with disabilities. • Support the development and implementation of agency goals, priorities, and the policies for the agency to function effectively.

Renton, Washington, Us

• Market and promote clients to potential employers• Conduct ability assessments and reports reflecting clients’ work and social skills• Produce and organize reports to document monthly activities and projects• Assist clients with adjusting and adapting to new jobs and learning required tasks• Compile employment records and build professional resumes and profiles• Generate billing invoices for successful client placements and recruitment activities

Spokane, Wa, Us

• Was a camp counselor at a day camp for kids with disabilities for two summers• Led various activities in the community, such as recreational activities and organized sports• Filled out all proper paperwork in a timely and effective manner

Spokane, Wa, Us

• Provide job development services for clients and assist clients in securing and retaining employment. • Build relationships with employers while connecting and educating them on the clients I represent.• Supporting clients in compiling employment history into accurate and successful resumes.• Work within a team to share job leads, and assist in the job development process. • Negotiating service contracts with Spokane County and ensuring the delivery of services.• Tracking and collecting outstanding balances from unpaid accounts.• Writing evaluative monthly reports on client performance.

Spokane, Wa, Us

• Solicited donations from Whitworth alumni, students, parents, and friends to the Whitworth Fund for scholarship support and support for various campus projects• Politely engaged prospects to learn more about their Whitworth experience and create/maintain a positive relationship between them and the institution

Toronto, Ontario, Ca

• Managed a crew of 3 workers for two summers• Actively communicated with the customer everyday• Actively communicated with my franchise manager every day• Ordered supplies and materials as necessary• Ensured all equipment was properly cleaned, stored, and moved from site to site