Manage home improvement, home additions and custom build projects from the quoting phase to completion phase encompassing all aspects of the project cycle including scheduling, budgeting, permit requests, inspection requirements and customer satisfaction. Manage company laborers, tradespeople and contractors to ensure successful and timely completion of projects. Work one on one with customer(s) to confirm that their renovation vision is being met, certify that budget requirements are on target and contract obligations are on track. Collaborate with carpenters, contractors and customers to guarantee all work exceeds expectations of Ontario Building Code requirements without compromising quality and vision of final product.

Improved efficiency through data analysis, tool updates, training and admin support of Corporate and Business Operations Support Systems (CBOSS) Process Analysts. Increased effectiveness of the Product Development Process by working closely with Project Managers (PM) and Engagement Managers (EM) to map to the execution framework.Simplified processes by performing gap analyses to understand where individual team processes fit into the CBOSS Product Development Process and how we needed to improve.Identified systemic issues across teams and implemented corrective actions where applicable.Supported management objectives by generating quality metrics outlining how well the CBOSS projects were tracking to the quality objective.Facilitated process improvement by analyzing and reporting on specific elements of the CBOSS Product Development Process.

Supported wireless carriers in obtaining repair orders and authorizationsMet daily turn-around times to ensure customer/client satisfactionUpdated and advised on improvements to process documents, to improve business practices and standards. Fostered relationships with other business units within RIM to ensure timelines and business needs were met. As stock-balancing prime, was tasked with analyzing purchase orders and invoices to ensure the customer was eligible for the requested credits.