Responsible for ensuring the safety and soundness of financial institutions with key focus on, but not limited to, assessing vendor management, program/project management, compliance programs, information security, and service delivery life cycle processes. I lead and manage bank examinations with the objective of assessing business processes, risk mitigation strategies, and effectiveness of internal controls. I provide process enhancements, both orally and written, to large-scale institutions to strengthen key programs.

Counseled, facilitated, and managed mobility entitlements to both government and corporate employees, including home-sale services, transportation of household goods, temporary living services, immigration services, etc. My primary focus was to provide strong customer service for client satisfaction, and achieved 100% satisfaction results on all relocation surveys as a consultant, as well as exceeded response rate goals. I was the lead consultant on the implementation of a new large client, assisting during the various stages of the implementation process. This involved collaborating with the client to ensure SLAs were established and adhered to and coordinating with several vendors to meet client requirements.

Supported consultants providing government and corporate relocating transferees with global mobility entitlements. This entailed managing several client-directed and vendor reports to ensure services met SLAs, managing relationships with vendors, preparing and initiating payment requests, and auditing expense reports to ensure compliance with client policy.