Steven Darío Rodríguez is a Site Reliability Engineer @ Procter & Gamble | Leadership and Management @ Harvard Business School | Scrum Master Professional Certified | Equality & Inclusion at Procter & Gamble. He is proficient in Inglés. Colleagues describe him as "Steven Rodriguez is an experienced software engineer and technical customer support professional with a strong background in Python, Salesforce, Java, and Scrum practices. In his time working with our VMware lifecycle maturity engineering team, Steven has consistently demonstrated solid technical skills and a deep commitment to providing excellent customer service. As a software engineer, has contributed to robust, scalable solution using Python and Java, showcasing a keen eye for detail and the ability to write clean, maintainable code. Steven has also proven instrumental in ensuring our Salesforce solution met SLA up time and kept our customer happy with his immediate personal attention. Steven is a master of customer relationship management processes that he is leveraging to deliver custom integrations and automations. What sets Steven apart is his willingness to take on additional responsibilities as quickly as possible. As soon as he masters a concept, he is immediately starts sharing his knowledge with his team and willing to spend his personal time to introduce the newly acquired knowledge to everyone. Perhaps most impressively, Steven has consistently gone above and beyond in providing exceptional technical support to our customers. He quickly grasps the nuances of each customer's unique requirements, offering tailored solutions and guidance with a genuine commitment to their success. On multiple occasions Steven was working on international bridge to address customer issue for hours , well beyond his working time to make sure the issue is resolved and the customer is happy. Steven's ability to remain calm under pressure during customer escalation and quickly find creative resolutions has earned him the trust and respect of both our customers and colleagues. I have no hesitation in recommending Steven for any software engineer or technical support role. He is a talented, versatile, and dedicated professional who would be a valuable asset to any team." and "I have been working in the same team as Steven for the past year and a half. During this time, Steven stood out as a reliable and friendly teammate. We have been working in the same work stream, which aimed to implement our product’s observability functionality. He was always delivering his part of the work on time. His personal qualities are what makes him a great coworker. He is consistent, passionate to improve and acquire new skills. "