Steven Caudle Email & Phone Number

United States

United States

Tulsa, Oklahoma Area

Tulsa, Oklahoma

Tulsa, Oklahoma

·Issued quotes for special requests and catalog requests·Followed quotes through production to delivery·Worked closely with Engineering, Pricing, and Estimating departments on special requests and applications was requested·Handled large OEM customer accounts·Quoting and Order fulfillment processing using AS400·Handled re-manufactured sheaves for large customers·Handled claims, RGA’s, Credit and Debit requests, and responded to and resolved customer enquiries ·Responded to inquiries both from customers and internally via phone, email, and Help Desk·Issued certification/documentation

Tulsa, Oklahoma Area

• Order fulfillment processing using Avante • Quarterly pricing revisions• Handled and analyzed customer forecasts • Followed up payments and late payments, working closely with finance• Handled claims, and responded to and resolved customer enquiries • Issued quotes for spare parts and standard items • Issued local certification/documentation• Responded to inquiries both from customers and internally via phone, email, and Help Desk • Participated in development and improvement processes and routines within the Customer Support function

Tulsa, Oklahoma Area

Customer Service • Serve as primary point of customer contact (via phone, email & fax) for product orders from initial customer inquiry to final product delivery.• Receive (phone, email, fax) and review customer orders and enter them into CRS Order Entry System using Quickbooks software.• Distribute order acknowledgements to customers for their review acceptance.• Distribute order “pick lists” to FOB shipping point (“transload”) locations. • Coordinate, administrate and inform all parties involved during the order receipt, processing and delivery process.• Monitor & coordinate order shipping arrangements and status with customers, contract carriers, & transload personnel. Logistics• Assist VP of Operations & Logistics/Customer Service Coordinator Sr. in establishing, managing and monitoring transload locations, vendors and equipment for the distribution of CRS finished products and raw material receipt.• Work with Logistics/Customer Service Coordinator Sr. in managing, monitoring, and measuring performance of third party track & trace/fleet management software vendor/program. • Responsible for creating, maintaining and distributing tracking reports for both raw material and finished product.• Track, trace and monitor the movement of all raw material and finished product rail cars on a daily basis. Inventory Management & Control• Responsible for maintaining and updating CRS worldwide finished product inventory reports & records including plants, transloads, and rail cars. • Responsible for monitoring and auditing plant and transload location inventory quantities, processes and controls. • Responsible for assisting CRS Controller perform month and year end inventory closings.

Tulsa, Oklahoma Area

Manage several large customer accounts.Purchase order receipt, entry and acknowledgement for customer accounts.Work closely with Shipping and Receiving Department to ensure on time delivery for customers.Assist Sales Department with customer requests for quotes on pricing and delivery dates of products.Creating spreadsheets for Accounting Department to determine where customers stand on credit.Work closely with Engineering Department to create new part numbers for upcoming orders. Also, researching past sales and configurations for customers.Work closely with Production Department to verify availability, price and best ship date for customer orders.Wrote Standard Operating Procedures for many of the operations performed in the Customer Service Department.Manage file room.Helped develop and initiate plan to go paperless.Helped save company thousands of dollars annually by reducing use of paper and unnecessary extras that have been used in the company for years.Involved in setting a record year in 2011 in sales for the company.Involved in the roll out of a new company website and other media and social media.

Tulsa, Oklahoma Area

Writing Standard Operating Procedures for various department within the company.Develop and implement Standard Operating Procedures for Toyoda and Trevisan machines in addition to Assembly Department with the purpose of standardizing processes and promoting efficiencyCreate Operation Setup Book for Toyoda Machines to assure precision and accuracy during machiningUpdate and maintain Toyoda Tooling Book in order to assist in tool buildingCreate job descriptions for warehouse and shipping and receiving personnelDeveloping Standard Operating Procedures for warehouse and shipping and receiving positions

Tulsa, Oklahoma Area

Set and adjust credit limits for customersCollect outstanding receivables from Hilti customers in the US and CAMaintain accounts in SAP database with up to date payment and collection informationProvide quality customer service while helping both our internal sales reps and external customers

Recruit, Qualify and Hire Truck DriversScheduled candidates and prepared weekly orientation reports for recruiting managerCoordinated travel and hotel arrangements for recruits who were invited to attend orientationEffectively utilized different sources such as CareerBuilder and Monster.com to find and recruit qualified prospects

Used Microsoft Office and MapInfo in compiling critical data for client within multiple strenuous deadlines.Recruited, hired, and supervised 30-60 independent contractors across U.S. and Canada.Managing/Creating relationships with the contractors.Processing payroll for the contractors.Sent out billing for clients.Trained new employees in same position.Saved the company several thousand dollars in hiring expenses by suggesting Craigslist as a means of finding potential contractors.

Sorted and distributed mail throughout the Dollar/Thrifty Headquarters.Collected and sent outgoing mail for the Dollar/Thrifty Headquarters.Trained in the production of print jobs for the Dollar/Thrifty Headquarters.

Assured orders were correct and were taken to the correct tables.Put in charge of all To Go orders during shifts as well as running food.Helped to develop a thriving catering business with the General Manager.

Sales.Assisted customers in selecting products in-store and through catalog.Ringing up customer purchases.Developed strong customer service skills.Frequently assisted in setting up new floor plans for new products.

Cleaning various aircraft engine parts for inspection.Took engines apart in order to inspect for damage.

Bachelors, Marketing

Associate'S, Liberal Arts

Activities and Societies: Film