Steven Deak Email & Phone Number

Brooklyn, Ohio

Cleveland/Akron, Ohio Area

Client is going through upgrade from Windows 7 to Windows 10, Office 2016 and various 3rd party applications. Tasks include:Facilitate status update meetings for IS team, reporting progress using MS ProjectTroubleshoot and test updates to Windows 10 & Outlook 2016Validate & update existing KB articlesCreate new KB articles for Office 2016, Metadact-e, iManage, Accellion, etc.Review existing Lotus Notes KB articles for translation to OutlookMaintain tracking sheet of all new and existing KB articles in Service Manager

Cleveland, Ohio

Develop Test Strategy for major project spanning 5 applicationsDocument requirement tracebility, test cases and test sets using HP ALM 12.5Create and execute test cases for web based applications - functionality, security and cross-browserResponsible for reporting status of System and User testingAssist users with test planning, creation of test scenarios and executiomFacilitate triage meetings and and track defectsSuccessfully completed project

Akron, Ohio

Developed standards and implemented testing protocols within the organizationReviewed and ensured test plans for project initiatives follow the organizational testing standardsPlanned and managed the testing efforts of several large projectsPerformed software test management tool reviews on multiple applicationsImplemented the use of Inflectra SpiraTeam, including training sessions & custom documentation for developers, business analysts, project managers and front line usersCoordinated UAT with Lines of BusinessTrained 30+ Business Analysts and 60+ front line users on testing best practices

Alpharetta, Ga

Senior Director of IT, 2010-2014Responsible for $5 million annual IT P&L for corporate needs and 17 profit center locations on the east and west coasts. Scheduled work hours, resolved conflicts, determined salaries and performed annual performance reviews for 19 employees in jobs varying from Web Developers, Field Engineers, BI Analysts, Report Writers, Help Desk Support, Quality Assurance Analysts and Systems Analysts.Implemented the use of Atlassian OnDemand product suite for project management, testing and time tracking. (JIRA, Agile, Capture, Confluence and Tempo)Introduced Agile Scrum methodologyResponsible for the IT needs of 17 profit center locations on the east and west coastsWorked with business units to Design, Code, Test and Deploy multiple web based applications.Coordinated application development work with external vendor partner Reduced phone and internet costs by $160,000 a year by transitioning to RingCentral VoIP system and eliminating T1 lines for business cable circuitsReduced the number of Sarbanes-Oxley General IT Controls findings from 60+, including a number of major issues, to 6 minor issues in first year as IT Director through process improvementProvided KPI, dashboards and reports to executivesPerformed QA and UAT on internal applications as neededWorked with parent company IT department on infrastructure needs as well as coordinating deployments of shared applications

Alpharetta Ga

Established an initial QA team Implemented templates, processes and procedures for QA and UAT QA/UAT testing with our vendor partner of ticketing system app which receives and transmits over 300,000 transactions per day.  Responsible for testing internal and client facing web applications for Customer Ticket portal, Job Safety Observations, Expense system, Onboarding/Termination application. Created Held Desk group responsible for supporting over 1500 nationwide users using LogMeIn Rescue and ZenDesk. Taking in over 28,000 requests per year. Implemented best practices for Help Desk Leveraged existing non-QA resources within the group to perform QA tasks for quick turn-around projects. Trained and mentored team members on QA tasks.

Green Bay, Wisconsin Area

Responsible for the end-to-end testing of the entire banking system which included the conversion from FiServ SourceOne to FiServ CBS and the addition of a new online banking system (Voyager), front office suite (ARGO TellerPro,CarePro & SalesPro) Managed a team of 3 QA Testers, 4 Business Analysts, 3 System Analysts and 18 front line users. Documented the tests using SharePoint to track and assign testing tasks Users were located at 4 locations in Wisconsin. Created Test Plans, timelines and test cases Coordinated the test execution with internal and external clients/vendors to ensure proper coverage of all aspects of the banking business.

Greater Atlanta Area

Managed team of 7 testers responsible for the functional and end-to-end testing of various mortgage lending applications.  Application platforms included Microsoft .Net N tier enterprise web loan origination/processing application with fifteen internal and external integration points, company website portal as well as Visual Basic and DOS mortgage origination and financial systems Created QA process and procedure documents outlining responsibilities and policies for the QA team Visited client sites (realtors, banks) to provide demonstrations of Digital Check application.  Created project test plan, maintenance test plan and summary report templates. As manager, interfaced with peers in the development and analysis teams to resolve software discrepancies, responsible for assigning tasks, performance reviews, training testers, providing system impacts and reporting status to senior management.

Dulles, Va

Testing team lead at NEXTEL communications for a COTS Network Translation tool.  Worked with the vendor and client business analysts to resolve software discrepancies as well as reporting status.  Provided assistance to user community during UAT and Pilot phases.  Led the effort to use Mercury TestDirector 7.2 for test case creation, executions and defect management.

Various

Various clients over a 7 year career providing technical expertise. Projects included: Puerto Rico Telephone - Testing team lead for the migration of a legacy billing system to a client/server ordering/billing application for .  State of Georgia - Created Independent Verification & Validation (IV&V) proposal document for the State of Georgia which led to Fujitsu being selected for preferred vendor status. Concert - Tasked with developing and documenting a testing strategy for the ICS/GWS testing organization at Concert. This included creating a test strategy document, implementing the use of TestDirector 7i, Integrating TestDirector with Caliber, creating 1st quarter 2002 project plan, creating a project plan template for future releases and assisted in creating templates for test plans. Qwest Communications (CenturyLink) - Performed an assessment of the Enterprise Architecture Test Group. Tasks included interviewing staff and management, publishing a written document of findings and recommendations, creating a project plan for implementation of recommendations, assisting in implementing recommendations and providing a summary read-out to the Sr. Director of Enterprise Architecture. Concert - Performed testing organization assessment.. Conducting interviews of key personnel. Identify areas of improvement to create a more effective and efficient System Test platform along with the processes and tools to support and assist in making recommendations based on industry standard best practices. Network Access Solutions - Test manager responsible for the Functional, Integration and End-to-End testing of a web based application and the middleware application. AT&T - Test team lead responsible for the integration, feature and end-to-end testing on web and Unix windows based ordering applications, and billing applications. Created test plans, test cases, root-cause analysis documents, summary reports and training documents.

Landover, Md

Responsible for Quality Assurance Testing and Certification of DOS and UNIX based military communications software including NavComPars, GateGuard and PCMT using PC's and UNISYS U1100 Mainframe computers.  Responsible for drafting test procedures, recommending operating procedures, training and operational manuals.  Experienced in the testing of telecommunications software and hardware suites.  Responsible for the development and execution of Test Plans and Procedures.Held Top Secret Security Clearance

Various

Maintained, operated and supervised, including software and hardware troubleshooting, Unisys U1100/AVP mainframe computer system used to process and route naval messages via various communications circuits as watch supervisor at NAVCAMS MED and NAVCAMS LANT.  Responsible for the training of 10 personnel on the operation of the hardware and software.  Researched and revised training documents pertaining to naval communications.  Operated various shipboard HF, VHF, UHF and satellite UHF/SHF communications circuits.  Three years as watch supervisor onboard USS Truett FF-1095.Held Top Secret Security ClearanceLMET - Leadership, Management, Education and Training