Steven Dearinger Email & Phone Number

San Antonio, TX, US

Arlington, VA, US

Sterling, Virginia, US

• Provides support in a 24/7 Security Operations Center (SOC), monitoring and analyzing security events using SIEM solutions (Splunk ES, IBM QRadar) to identify potential threats.
• Investigates phishing emails utilizing email security solution (Proofpoint TAP) and open-source tools such as MX Toolbox to conduct manual analysis
• Triages alerts and detections to determine scope, classification, and impact, documenting investigation and recommendations using ticketing systems (The Hive, Jira).
• Utilizes Vulnerability Assessment tools (Nessus, Tenable.io, Acunetix) to proactively identify weaknesses and improve security posture.
• Performs incident response on endpoints using EDR/XDR tools (CrowdStrike, SentinelOne) to investigate static and dynamic incidents, determine root cause, and implement mitigation measures.
• Analyzes PCAP files using Wireshark to inspect network traffic and data packets, and identify any anomalies or security concerns

Franklin Lakes, New Jersey, US

• Constructs intermediate to advanced SQL Queries to retrieve pertinent data for issue resolution.
• Performs comprehensive compliance reviews of customer servers and client devices, ensuring adherence to security policies regarding Windows Updates and Antivirus, and implements system hardening measures to address.
• Conducts in-depth analysis of system logs and network traffic to identify potential errors or irregularities and determine root cause.
• Provides guidance to agents in handling product issues, utilizing technical knowledge to assist in addressing customer requests.
• Supports customers in Disaster Recovery, guiding corrective actions to restore service and functionality following site-down and security incidents.

Franklin Lakes, New Jersey, US

• Supported medication management platform in a fast-paced and high-stakes environment to ensure that hospital staff are able to provide correct medication in a timely manner to admitted patients.
• Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
• Resolved technical issues related to software applications, database, network connectivity, and hardware components.
• Gathered, analyzed, and interpreted technical information into a clear, concise format to be sent to non-technical personnel.
• Collaborated with other departments within the company when needed to resolve complex issues quickly and efficiently.

San Antonio, Texas, US

• Provided customer service with Auto and Home Insurance policies for a Fortune 500 company.
• Resolved customer complaints in a timely manner to maintain high satisfaction levels.
• Analyzed customer needs and provided best options, up-selling products and services.
• Recognized for service quality and proactive referrals.
• Maintained 100% in customer satisfaction surveys.

Honolulu, Hawaii, US

• Delivered exceptional customer service by processing a wide range of banking transactions to include deposits, withdrawals, loan payments, and safety deposit box access.
• Built strong client relationships and fostered trust, memorizing over 30+ regular customers by name.
• Ensured operational excellence, adhering to strict banking procedures and confidentiality guidelines.
• Supported senior staff through tasks such as correcting discrepancies, audit preparation, and daily-vault balancing.
• Contributed to growing the team environment by assisting with onboarding and training new tellers on banking policies and procedures.

Honolulu, HI, US

Santiago, Región Metropolitana, CL

Bachelor Of Applied Arts And Sciences, It | Information Assurance And Security

Associate Of Science - As, Computer Animation

High School Diploma