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Steven De Jager is listed as IT Business Consultant - Enterprise Content Management and Customer Relationship Management at OpenIMS (OpenSesame ICT B.V.), a company with 24 employees, based in De Kruiskamp, North Brabant, Netherlands. AeroLeads shows a matched LinkedIn profile for Steven De Jager.
Steven De Jager previously worked as IT Business Consultant - Knowledge and customer interaction management at Customer Xs and Internship IT Service Management at Ogd Ict-Diensten. Steven De Jager holds It Service Management from Saxion Hogeschool Enschede.
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IT Business Consultant at OpenSesame ICT with i.e. the solutions from:- OpenIMS; Enterprise Content Management platform for document-, content-, email- and business process management, Advanced Document Generation.- OpenIMS: Digital Workspace, Social Intranet, Extranet.- SugarCRM and SuiteCRM; Customer Relationship Management Solutions.Current additional responsibilities:- Quality Management (ISO 9001)- Information Security Management (ISO 27001)Background (work):- 4+ years IT Business Consultant with solutions from OpenIMS and SugarCRM.- 2 years IT Business Consultant with solutions from eGain, Synthetix, Polly.help and RMG Network (Customer Xs)- 3 months internship IT Service Management (OGD)- 4 years Major Incident Manager (KPN NetCo.)- 3 years Major Incident Manager (KPN Internet)- 5 years 2nd Level Support/1 year 1st Level Support (KPN Internet/Planet Media Group)Background (markets; work, consultancy and projects)- Retail; A.S. Watson, Coolblue, Kärcher, The Musthaves, COOP (Austria), Makro, Makro (Belgium).- Government; Centraal Bureau van de Statistiek, Rijksdienst voor het Wegverkeer.- Telecom; KPN NetCo. (International), KPN Internet, Planet Media Group.- Financial; Alpha Card (Belgium), International Card Services.- Utility; Engie.- IT-services; OGD, KPN NetCo. (International), KPN Internet.- Tourism; Holiday Inn.Background (responsibilities):- IT Business Consultancy; implementation and integration projects for Enterprise Content Management, Document Management and Customer Relationship Software and various omni- and multichannel solutions.- Major Incident management; Taking care of/directing required resources.- Corporate communication; Informing internal stakeholders and customers via company intranet/website(s).- Incident management support; Developing and maintaining processes, tools and rules.Background (IT services)- In-depth: Customer Interaction Solutions for web selfservice, e-mail, chat, knowledge management, CRM/BI data integration (eGain, RMG Networks, Synthetix and Polly).- Internal services: Workspace, office networking, (web)applications, middleware, servers and services.- External services: Web/mobile applications, fixed/mobile internet-, television-, telephony services and underlying networks, servers, services and data.
Listed skills include It Service Management, Corporate Communications, Process Improvement, Process Optimization, and 6 others.
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A career timeline built from the work history available for this profile.
Nieuwegein
OpenSesame ICT is a Dutch Software company which provides professional IT solutions based on Open Source technology. Our specialism is Enterprise Content Management (ECM) in the key areas of Document Management, Business Process Manangement, Advanced Document Generation, Digital Workspace and Social Intranet. Our solutions are based on our inhouse.
Amersfoort
Customer Xs is specialized in knowledge- and customer interaction management across all available communication channels and is active in various market segments each with their own customer interaction- and business strategies.Furthermore, Customer Xs is member of the Communication and Interaction Group, which consists out of four companies that all have.
Delft
Internship regarding insights concerning the service lifecycle and service agreements.Scope Service Lifecycle:- Service Level Management, Demand Management, Contract Management, Service Operation, Service Delivery Management and Continual Service Improvement.Scope Service Agreements:- Service Level Requirements, Service Acceptation Criteria, Service.
Hilversum
Accountable for the Major Incident procedure regarding KPN portfolio as fixed/mobile internet (services), television, telephony, 112, C2000, paging network, radio and internal office automation.Primary responsibilities:- Categorization of major incidents- Handling of major incidents; Taking care of required resources, informing internal customers and.
Amersfoort
Accountable for the Major Incident procedure regarding KPN services as fixed internet (services), television, telephony and internal office automation.Primary responsibilities:- Categorization of (major) incident- Handling of major incidents; Taking care of required resources, informing internal customers and corporate communications.- Major incident.
Amersfoort
Accountable for incidents regarding KPN services as fixed internet, television, telephony and value added services for the (former) brands of KPN Internet.Primary responsibilities:- Incident logging & categorization- Incident Resolution by 2nd Level Support- Incident Monitoring and Escalation- Incident closure & evaluationExtracurricular:- Providing.
Amersfoort
Accountable for incidents regarding KPN services as fixed internet, television, telephony and value added services for the (former) brands of KPN Internet.Primary responsibilities:- Incident logging & categorization- Immediate Incident Resolution by 1st Level Support- Incident Monitoring and Escalation - Incident closure & evaluation
Other employees you can reach at osict.com. View company contacts for 24 employees →
Arthur Heusinkveld
Colleague at Openims (Opensesame Ict B.V.)
Utrecht Area, Netherlands
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DB
Dennis Bouwmeester
Colleague at Openims (Opensesame Ict B.V.)
Amersfoort, Utrecht, Netherlands, Netherlands
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ED
Eric Diks
Colleague at Openims (Opensesame Ict B.V.)
The Randstad, Netherlands, Netherlands
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DG
Dimitri Gameren
Colleague at Openims (Opensesame Ict B.V.)
The Randstad, Netherlands, Netherlands
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AS
Annette Suister
Colleague at Openims (Opensesame Ict B.V.)
The Randstad, Netherlands, Netherlands
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KK
Karin Kaptein
Colleague at Openims (Opensesame Ict B.V.)
The Randstad, Netherlands, Netherlands
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ND
Nico De Vries
Colleague at Openims (Opensesame Ict B.V.)
The Randstad, Netherlands, Netherlands
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JV
Jordy Van Vliet
Colleague at Openims (Opensesame Ict B.V.)
The Randstad, Netherlands, Netherlands
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EB
Eric B.
Colleague at Openims (Opensesame Ict B.V.)
Arnhem-Nijmegen Region, Netherlands
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MV
Martin Van Schadewijk
Colleague at Openims (Opensesame Ict B.V.)
The Randstad, Netherlands, Netherlands
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Specialization Applications and Networks: - Network configuration/Protocols; Exchange, Apache/MySQL/PHP, DNS, DHCP, Active Directory.
Final internship: Office automation (Hogeschool Helicon) Orientating internship: Industrial automation (DHV) Qualifications: - Basic.
- Dutch - English - Mathematics A - Physics - Chemistry - Biology
Quick answers generated from the profile data available on this page.
Steven De Jager works for OpenIMS (OpenSesame ICT B.V.).
Steven De Jager is listed as IT Business Consultant - Enterprise Content Management and Customer Relationship Management at OpenIMS (OpenSesame ICT B.V.).
Steven De Jager is based in De Kruiskamp, North Brabant, Netherlands while working with OpenIMS (OpenSesame ICT B.V.).
Steven De Jager has worked for Openims (Opensesame Ict B.V.), Customer Xs, Ogd Ict-Diensten, Kpn Netco., and Kpn Internet.
Steven De Jager's colleagues at OpenIMS (OpenSesame ICT B.V.) include Arthur Heusinkveld, Dennis Bouwmeester, Eric Diks, Dimitri Gameren, and Annette Suister.
You can use AeroLeads to view verified contact signals for Steven De Jager at OpenIMS (OpenSesame ICT B.V.), including work email, phone, and LinkedIn data when available.
Steven De Jager holds It Service Management from Saxion Hogeschool Enschede.
Steven De Jager is listed with skills including It Service Management, Corporate Communications, Process Improvement, Process Optimization, Itil, Business Consultancy, Implementation Consultancy, and Major Incident Management.
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