Steven De Jongh Email & Phone Number

North Vancouver, Bc, Ca

North Vancovuer, Bc

-Effectively manage and grow account base to increase territory sales-Identify, establish, maintain, and deepen working relationships with new and existing accounts-Compellingly present the “Kona” brand to store staff and management to convey onto customers-Address immediate end-consumer and dealer account needs to maintain and improve on sales-Improve order management and systems usage by dealers through tutorials and personal presentations-Increase use of analytics to ensure any missed opportunities are identified and worked on-Building and executing regionally tailored product assortment orders to increase sell thru-Filtering all POP and display demand from all Key Accounts-Provide compelling instore product knowledge seminars for dealer staff to feel confident in selling our product-Collaborate with marketing and product departments to allow for transparent communication with dealers about the development of compelling products for each segment and buying season-Implement tools to increase productivity on order entry and ensure accuracy-Communicate market trends and dealer requests to product development team-Attending relevant industry related trade shows and sales meetings

North Vancouver, Bc

-Drove sales by ensuring proper training and product knowledge for each staff member, all while maintaining a high level of staff confidence and motivation-Highlighted faults in SOPs and made necessary changes to increase efficiency and quality of service-Increased communication between sales and service to ensure project deadlines were met-Implemented new merchandising standards creating a uniform look and feel throughout-Contributed to distributor product bookings and vendor specials in order to maximize margins and profit-Streamlined manufacturer warranty procedure to ensure all warranty cases are handled efficiently

Beaconsfield, Quebec, Canada

-Effectively managed daily operations of store and service area-Maintained inventory levels on all repair and service parts and merchandise, while limiting dead stock-Assisted in seasonal distributor product bookings and vendor specials-Mechanic and Salesmen for all high-end bicycles-Coordinated participation and provided technical support along with bike demonstrations at public events-Deepened relationships with brand representatives to capture all available in-store opportunities-Managed team expansion by hiring top level talent-Increased community involvement through organized group rides and activities

Westmount, Quebec, Canada

-Ensured service was conducted in a timely manner and met service standards-Communicate any potential issues or problems with customers-Assemble and repair all varieties of bikes including high-end mountain and road bikes-Perform personalized bike fittings for all riding disciplines increasing customer satisfaction-Assist customers in finding the right bike or product for their needs-Provide technical support for local charity rides and races