Steven Doerfler, M.A. Email & Phone Number

Charleston, South Carolina, United States

Manage a portfolio of 40+ customized, faculty-led and experiential programs for U.S. colleges, universities and high schools, across multiple stages of development, including negotiation and through implementation.Collaborate with international network of Residential Directors and partner organizations to develop comprehensive itineraries and budgets for programs.Prepare and present detailed program proposals and contracts for university partners.Oversee the pre-departure process to prepare Resident Directors and faculty for the program.Liaise between on-site staff, university faculty and staff, and company staff in order to maintain clear communication and manage expectations.Build and maintain positive and professional relationships with university faculty and study abroad staff to grow and sustain partnership opportunities.Analyze post-program evaluation summaries and recommend improvements on future programs based on feedback and initiate renewal of next year’s program by sending evaluation summary to the home institution.Travel for meetings, conferences, orientations and study abroad fairs, as needed.

Charleston, South Carolina, United States

Managed over 1000 student applications and enrollment of cohorts of up to 65 students.Counseled 250 current and 1200 prospective students regarding degree requirements.Responded to numerous inquiries from applicants, students, and university stakeholders in a timely manner, providing exceptional customer service to enhance the student experience.Organized over 10 yearly events such as graduation, hooding, orientation, and interviews.Liaised with faculty to prepare, develop, edit, and establish division publications, new student information for program websites, and update student handbooks as needed.Facilitated degree audits for graduating students to ensure all requirements have been satisfied.

New York, New York, United States

Collaborated with the Global Affairs team on the creation, maintenance, and marketing of over 30 short-term study abroad programs in over 15 different locations worldwide.Supported all aspects of study abroad programming, development, and data analysis. Responded to over 1000 inquiries via email, phone, or in person. Advised on topics such as academics, visas, applications, scholarships, and cultural adjustment.Collated travel details utilizing Slate and Google suites for over 250 students in a master roster.Mechanized over 250 school travel support letters process by generating mail merge documents.

Charleston, South Carolina, United States

Hired and trained 5 new employees. Maintained weekly schedules for 10 employees and budgets of up to $10,000/month.Ideated the creation of social media content to increase sales during COVID-19.

Austin, Texas, United States

Provided private supplementary education as an emergency response to the COVID-19 pandemic.Facilitated remote learning held in an in-person pod of 6 primary school students.Prepared 95 additional lesson plans outside of required Texas curriculum to enrich education.

Madrid Area, Spain

Taught English in practical, real-world scenarios to supplement education from formal schooling.Conducted exam preparation for Cambridge English exams from A2 to C2 levels.Prepared over 200 auxiliary study materials of interest to encourage engagement with English.

Madrid Area, Spain

Administered cross-cultural exchange developing knowledge between USA and Spanish cultures.Taught English as a Second Language in classes of 25-30 in a bilingual primary school. Planned and coordinated over 70 experiential learning opportunities.Prepared over 100 lesson plans and activities using a curriculum from Cambridge University.

Amherst, Ma

Advised over 2500 students to help them determine personal, academic, and professional goals.Approved over 200 study abroad courses and transfer credits to satisfy degree requirements.Processed and maintained over 500 personal records and related forms within PeopleSoft.Guided 5 informational meetings about the Resource Economics program while collaborating with Career Services and the International Programs Office.

Amherst, Ma

Facilitated 28 group meetings to prepare first year and transfer students for course selection.Managed and trained a team of 6 orientation leaders within the College Advising Lab. Directed over 40 campus tours for prospective and incoming students and families.

Amherst, Ma

Amherst, Massachusetts, United States

Amherst, Ma

Master Of Arts - Ma, International Education, 4.0

Activities and Societies: Secretary, International Education Student Board Concentration: Study Abroad and International Student Services.

Bachelor Of Arts (B.A.), Communication And Media Studies, 3.37 Gpa

Activities and Societies: Intramural Sports, The Color Run, Real Estate Club, SBS Peer Advisor, New Student Orientation Leader, Teaching.

Diploma, High School Diploma

Activities and Societies: Mentor Volunteer Program, Varsity Lacrosse, Thanksgiving Dinner Community Service Drive in Worcester MA, Walk.