Steven Domagala Email & Phone Number

Victoria, Australia

Traralgon, Victoria, Australia

Overseeing financial operations and facilitating seamless customer experiences with vehicle financing and insurance products. Securing competitive rates by collaborating with banks and managing the sale of extended warranties and protection plans. Ensuring all transactions comply with regulatory standards while maximising profitability through effective partnerships with the sales team. Reporting on key financial metrics and, where applicable, leading a team to ensure smooth and compliant… Show more Overseeing financial operations and facilitating seamless customer experiences with vehicle financing and insurance products. Securing competitive rates by collaborating with banks and managing the sale of extended warranties and protection plans. Ensuring all transactions comply with regulatory standards while maximising profitability through effective partnerships with the sales team. Reporting on key financial metrics and, where applicable, leading a team to ensure smooth and compliant dealership operations. Demonstrating a strong focus on maintaining customer satisfaction and optimising the dealership’s financial performance. Show less

Utilising innovative analytics and business intelligence solutions to support Group Operations in making informed decisions. Successfully navigating dynamic business environments by leveraging strategic themes and introducing novel concepts to diverse stakeholders. Proactively identifying opportunities for improvement and driving initiatives to enhance customer outcomes. Demonstrating exemplary engagement practices and fostering collaboration across teams. Proficient in utilising tools such as… Show more Utilising innovative analytics and business intelligence solutions to support Group Operations in making informed decisions. Successfully navigating dynamic business environments by leveraging strategic themes and introducing novel concepts to diverse stakeholders. Proactively identifying opportunities for improvement and driving initiatives to enhance customer outcomes. Demonstrating exemplary engagement practices and fostering collaboration across teams. Proficient in utilising tools such as Power BI, DAX, Tableau, SQL Server, and Python to extract meaningful insights and drive data-driven strategies. Show less

Gippsland Victoria

Demonstrated ability in branch management, ensuring strict adherence to banking compliance, service protocols, and risk management practices. Proven track record of prioritizing service excellence to deliver top-quality customer experiences. Accountable for overseeing branch sales, expenditure, operations, and sales strategy implementation. Skilled in providing leadership and coaching to staff, effectively managing day-to-day branch operations. Experienced in performing home lending duties… Show more Demonstrated ability in branch management, ensuring strict adherence to banking compliance, service protocols, and risk management practices. Proven track record of prioritizing service excellence to deliver top-quality customer experiences. Accountable for overseeing branch sales, expenditure, operations, and sales strategy implementation. Skilled in providing leadership and coaching to staff, effectively managing day-to-day branch operations. Experienced in performing home lending duties, including interviewing clients, submitting applications, and following up with customers to ensure a smooth and satisfactory loan process. Show less

Gippsland Victoria

Management of agency branch as Officer in Charge Bunyip. Complying with banking service methodologies and practices. Strong focus on service deliveries ensuring quality service is provided to customers, work closely with parent branch manager on the branches sales, expenditure, operations, and sales plan. Accountable for ensuring staff refer customers to appropriate specialists affiliated with branch for their investment, credit, risk insurance, commercial business, and more complex investment… Show more Management of agency branch as Officer in Charge Bunyip. Complying with banking service methodologies and practices. Strong focus on service deliveries ensuring quality service is provided to customers, work closely with parent branch manager on the branches sales, expenditure, operations, and sales plan. Accountable for ensuring staff refer customers to appropriate specialists affiliated with branch for their investment, credit, risk insurance, commercial business, and more complex investment needs. Show less

Gippsland Victoria

Accountable for delivering customer service excellence, contributing to the business/sales outcomes for the branch, assisting the bank with achieving its goal of being Number 1 in customer service satisfaction.

Gippsland Victoria

Assist customers realise their financial goals by listening and explaining the benefits of the banks extensive range of products and services and proactively identifying products and services relevant to their needs.

Gippsland Victoria

Displayed leadership by establishing, training, and leading a sales and technical team, managing a portfolio of 2,300 clients with total account responsibility of $6.5 million. I successfully established a strong physical presence, recruited, and managed a team of 21 technical and sales staff members, received compliance awards for contract accuracy, and was recognised for efficiently scheduling the technical workforce, achieving an average arrival within the expected time of arrival (ETA) of… Show more Displayed leadership by establishing, training, and leading a sales and technical team, managing a portfolio of 2,300 clients with total account responsibility of $6.5 million. I successfully established a strong physical presence, recruited, and managed a team of 21 technical and sales staff members, received compliance awards for contract accuracy, and was recognised for efficiently scheduling the technical workforce, achieving an average arrival within the expected time of arrival (ETA) of 99.8%. These accomplishments highlight my ability to lead teams effectively, manage accounts, ensure compliance, and optimise operational efficiency. Show less

Gippsland

As Account Executive maintained a portfolio of 50 clients. Total account responsibility of 4.5 million dollars.

Gippsland Victoria

In a senior role encompassing Business Development and IT Director responsibilities while also serving as a Reseller Account Manager, I played a crucial role in fortifying the organization's overall management, bolstering IT support, and optimizing reseller operations for an Australia-wide internet service provider. My focus on analytical skills enabled me to contribute significantly to achieving key business objectives. Notable achievements include establishing a strong physical presence… Show more In a senior role encompassing Business Development and IT Director responsibilities while also serving as a Reseller Account Manager, I played a crucial role in fortifying the organization's overall management, bolstering IT support, and optimizing reseller operations for an Australia-wide internet service provider. My focus on analytical skills enabled me to contribute significantly to achieving key business objectives. Notable achievements include establishing a strong physical presence, assembling, and supervising technical and sales teams, overseeing a team of 33 staff members, streamlining technical call centre operations to meet performance targets, and expanding the customer base by acquiring over 12,000 customers. These accomplishments showcase my ability to lead teams, enhance operational efficiency, drive customer acquisition, and make data-driven decisions. Show less

Graduate Certificate Of Professional Data Analytics, Business Statistics, Gpa 4.0 (4 Point Scale)

Derive data-driven insights that inform strategic decision-making, and take into account a range of factors including market conditions.

Rg146 Tier 1 General Advice Accreditation Program, Financial Planning And Services

Diploma Of Management

Executive Certificate Of Electronic Commerce, Commerce

Diploma In Finance And Mortgage Broking

Graduate Certificate Of Programming And Development

Course focuses on the development of knowledge and practical skills related to the design and construction of software solutions..