Steven D. Dosch Email & Phone Number

San Jose, Ca, Us

San Jose, California, United States

Directly accountable for overseeing and guiding a team of two IT Infrastructure Engineers and one data center technician.Responsible for the deployment of end-user equipment and software, responding to and resolving end-user issues, and coordinating with Infrastructure and Engineering teams when needed to resolve complex issues.Develop and communicate a wide range of IT policies such as Acceptable Use and Remote Access associated with early-stage companies.Manage company-wide computer and related equipment and software including sourcing, inventory management, provisioning, and maintenance and support with central management of OS and software where possible.Enhance IT and employee security posture through new processes, training, and system-level protection Develop, maintain and test effective, compliant disaster recovery policies and procedures including data backup management and disaster recovery for managed services Plan, install, and maintain office technical infrastructure to ensure connectivity and security at multiple locations. Proactively identify issues and improvement opportunities and implement solutions Manage IT vendors within budget and service level agreements Deliver responsive and effective services for IT support tickets Implement new systems and support a wide variety of workplace productive and software management systems and platforms including Office 365, Box, Slack, Zoom, Jira, Confluence, Github as well as security systems such as SSO and 2FA.

Hayward, California, United States

Serve as an individual contributor in driving the implementation and maintenance of the global IT and security infrastructure standards throughout the USA and Japan, supporting 362 nodes and 216 end-users. Instrumental in supporting the network and security on-premises and in-cloud SaaS IT infrastructure further ensuring data protection and cybersecurity standards are in alignment with organizational and compliance standards.Managed oversight of infrastructure compliance in preparation for, and completion of an IRS Audit which was “passed” and has proven instrumental in being awarded a “Phase II Digitization” contract.

San Jose, California, United States

Owned direct responsibility for leading and mentoring a team of 5 systems and network engineers while owning accountability for the $5M annual operating budget, supporting the infrastructure for 32 active clients, and maintaining leadership oversight for datacenter operations, network sustainability and business continuity standards.Managed and maintained responsibility for 42 SonicWALL security firewall configuration and support standards further ensuring data protection and network security. Instrumental in ensuring leadership oversight and uptime for 32 ESXi hosts and 135 VMs under management while driving the Microsoft Exchange Server migration to Microsoft Office 365. Maintained direct ownership for enterprise-wide email security and continuity further ensuring 5-Nine operational standards.

Milpitas, California, United States

Served as the primary point of contact for all server and network infrastructure support for biotech companies throughout the Bay Area while owning responsibility for engaging with clients in designing, implementing, and administering Windows 2016/2012R2/2008R2 servers and Mac systems. Directly managed Veritas Netbackup 7.7.2 and Symantec Backup Exec 2014/2015 servers while collaborating with clients in negotiating their offsite data storage needs and virtual server environment. Facilitated monthly team meetings further ensuring ownership and responsibility for identifying and meeting client requirements and consistently submitting periodic IT reports to clients representing project milestones as outlined in the Service Level Agreement (SLA).

San Jose, Ca

Served as a primary Pre-/Post Systems Engineer on the internal DELL partnership team owning accountability and expertise for all Dell Storage, Server, Networking, Security, Data Protection, Dell Quest Tools.Instrumental in driving and supporting the Code42 CrashPlan endpoint data protection cloud and appliance installation, configuration and administration further ensuring alignment with operational security standards.Facilitated the SCCM 2007 to SCCM 2012 migration strategy which included legacy software upgrades and deployment, patch management and distribution and complete endpoint protection.Owned accountability for establishing all technical documentation which identified enterprise SW/HW standards, security protocol, business continuity and disaster recovery.

Santa Clara, Ca

• Coordinated server room build out to insure proper power and AC for new server room• Migrate all computers to new network and domain• Assisted in phone systems migration from Nortel PBX to Cisco VoIP and number porting• Maintained an IS200 Bay Alarm badge access control system for our buildings• MS Exchange 2010, Active Directory, DHCP, DNS, and printer services on Windows Server 2008 Dell PowerEdge servers• Support Microsoft Dynamics Great Plains 2010 ERP• Assist service and production departments with PC related break/fix issues for our products• Backup all servers using Avamar & Symantec Backup Exec 2012• Deploy OS images, applications, and Windows updates with SCCM 2012• Axios Systems service desk and IT service management (SaaS)• Barracuda Spam & Virus Firewall• McAfee ePolicy Orchestrator & McAfee Virus Scan Enterprise 8.8• SAP client installation and configuration• Maintain IT SOP and BP documentation• Maintain company AT&T corporate cell phone plan• Remotely support Topcon’s global operations using a follow the sun methodology• Support QuadRite PLM system and maintain RitePro server• Familiar with Workday HR client side support (SaaS)• Oxygen Cloud Storage (SaaS)

Livermore, Ca

•Upgraded servers from Windows 2000 to Server 2008•Upgraded MS Exchange 2003 to 2007•Integrated accounting and project management software•Redesigned voice and data infrastructure•Relocated voice and data network to new physical address•Streamlined field office tech support operations by utilizing LogMeIn remote access services•Maintained a Brivo door access control security system for our building•Implemented a FatPipe WARP hardware device for Internet load balancing, aggregation and redundancy•Maintained site-to-site VPN connection from our head quarters to our job sites•Supported and maintained our corporate Sprint cell phone plan and user devices for 80 employees•Implemented a Cisco IronPort hardware device to capture spam•Used Symantec Backup Exec System Recovery for nightly backups and disaster recovery•Maintained a MiTel phone system with VoIP for our head quarters and job sites

San Jose, California

Develop detailed business and technical processSecure new business and manage clientsManage projects, order equipment, and ensure timeline is meetWork closely with high level executives on a daily basisMentor and train new IT staffPerform Active Directory administration dutiesSetup, install, migrate, and maintain Windows Server 2000/2003, Exchange Server 2000/2003Setup and install firewallsCreate and maintain disaster recovery plansProvide ongoing server and desktop support for employer and clientsDocument problem/resolution and follow up to ensure 100% satisfactionSetup and maintain telecommunication network including VoIPImplement security policy, software, and hardware to greatly reduce exposure to spam and virusesMaintain voice & data network communicationsInstall, configure, maintain, repair and provide ongoing support of server, laptop and workstation hardware and softwareSetup & configure Voice Over IP (VoIP) communications in a LAN/WAN environment

Fremont, California

• Relocated minor and major networks • Disconnected computers from a primary location• Reconnected computers at the destination location• Troubleshoot network connectivity using TCP/IP command line utilities• Desktop Support• Troubleshoot and repair computers• Recommend hardware and or software solution to clients

Fremont, Ca

• Perform network administrator responsibilities• Migrate MS Exchange 5.5 to Exchange 2000• Perform tape backups of servers to prevent data lose• Provide desktop and server support to clients and employer as needed (Windows 98, NT 4.0 and 2000 environment)• Troubleshoot, upgrade, assemble PC’s and rack mount servers to customer specifications• Support and maintain a site-to-site VPN connection between IQ Systems two facilities • Setup, configure and maintain SonicWALL security firewalls to prevent misuse of company data• Repair desktops and server• Imaged systems using Ghost• Document synchronization• Roaming user profiles

B.S., Technical Management

A.A.S., Network Technology

A.A.S, Computer Technology