Steven Powell Email & Phone Number

Defiance, Oh, Us

United States, Us

Nashville, Tennessee, Us

Albion, Illinois, Us

• Successfully coordinate and build a full network infrastructure for 2 new office buildings.• Fully managed Office 365 tenant including Exchange, user licensing and security.• Managed end user support for 2 office and one manufacturing facility along with scattered domestic and international sales force.• Demonstrate outstanding ability in ensuring that key cyber vulnerabilities are assessed, addressed, and resolved in a manner that satisfies the business and mitigates security threats. Guarantee and ensure compliance with the local and global IT standards.• Enhance comprehensive knowledge of the regulatory and technology developments to facilitate accurate industry forecasting.• Lead the design and planning, strategy, delivery, and implementation, and supporting and optimizing of infrastructure services.• Resolve end-user hardware and software problems, providing excellent customer service and a customer-focused approach to outcomes. Consistently provide active participation in developing detailed recommendations for continual service improvement.The reason this job shares a time frame with the one below, is due to corporate acquisition and divestiture. They were in fact the same job working for most of the same management after a portion of the company was spun off. In the Champion Laboratories title I picked up additional duties related to server and domain management, and almost exclusive control of our office 365 tenant.

• Managed and lead team providing end-user support for 9 domestic and international facilities along with a diverse and widely scattered sales force• Managed local infrastructure for 7+ facilities including servers and desktop machines.• Take full responsibility for planning, organizing, directing, and coordinating programs and activities related to IT support services.• Serve as a knowledge resource for information technology capabilities and best practices. Support, adhere, and achieve IT metrics and KPI’s for IT operations and infrastructure functions. Lead the development of IT infrastructure plans and drive the execution.The reason this job shares a time frame with the one above, is due to corporate acquisition and divestiture. They were in fact the same job working for most of the same management after a portion of the company was spun off. In the Champion Laboratories title I picked up additional duties related to server and domain management, and almost exclusive control of our office 365 tenant. In the Fram Group incarnation I was focused on both direct user support in both manufacturing and office environments as well as in plant infrastructure.

College Station, Tx, Us

Two of our main client support teams report to me. The first and my primary love would be our technical support team which acts as a buffer/coordinator between network operations, development, QA and our sales team. Primary point of contact for any client facing technical issue and responsible for driving to solution any case that comes into the CS team.My second group is the client activation. Every account setup across a diverse product line starts with that team. From intial applicaiton configuration to billing. Every single contract that comes through the company passes through client activation.

This was my original entry into the Fram Group/ Champion Laboratory positions. I was originally hired into the role as a contractor when Fram was a division of Honeywell before being sold. I was hired as a permanent employee after a year as a contractor. Under this corporate structure my duties were identical to the Fram Group job above. End user support in both manufacturing and office environments combined with IT infrastructure support for numerous manufacturing facilities.My customer focus and work ethic allowed me to survive numerous corporate structure shakeups while maintaining a consistent level of support that demonstrated my worth again and again.

Redmond, Washington, Us

My position was focused on being a technical liason with internal teams to the sales organization. As a "one stop" shop I was expected to have an extensive understanding of Microsoft products and internal resources that could be used in multi-million dollar sales competitions. Resource broker between MS product groups and world wide sales teams in tough competitive sales situationsResource broker/liaison between sales teams and product competitive strategy managers Assist in building trend data for sales organization

Bellevue, Wa, Us

Multiple hats with start upDesigned and developed full support infrastructure: process and tracking tools, Phone system, e-mail and web based support options, agent station book, support documentation, SLA negotiation.Working directly with VP of Services to build company application/customer support servicesworking with QA team for application testingDeveloped customer support knowledge base.Defect Manager: Rational Clear Quest, Led daily and weekly defect meetings with multiple internal groups to prioritize software defect resolutionbackup support to IT department in LAN administration

Knowledge base development for call center. Third level application customer support.Department intranet Portal. Internal support group web site containing.New agent training.