Steven Powell Email & Phone Number

Defiance, OH, US

United States, US

Nashville, Tennessee, US

Albion, Illinois, US

• Successfully coordinate and build a full network infrastructure for 2 new office buildings.
• Fully managed Office 365 tenant including Exchange, user licensing and security.
• Managed end user support for 2 office and one manufacturing facility along with scattered domestic and international sales force.
• Demonstrate outstanding ability in ensuring that key cyber vulnerabilities are assessed, addressed, and resolved in a manner that satisfies the business and mitigates security threats. Guarantee and ensure compliance.
• Enhance comprehensive knowledge of the regulatory and technology developments to facilitate accurate industry forecasting.
• Lead the design and planning, strategy, delivery, and implementation, and supporting and optimizing of infrastructure services.

• Managed and lead team providing end-user support for 9 domestic and international facilities along with a diverse and widely scattered sales force
• Managed local infrastructure for 7+ facilities including servers and desktop machines.
• Take full responsibility for planning, organizing, directing, and coordinating programs and activities related to IT support services.
• Serve as a knowledge resource for information technology capabilities and best practices. Support, adhere, and achieve IT metrics and KPI’s for IT operations and infrastructure functions. Lead the development of IT.

College Station, TX, US

Two of our main client support teams report to me. The first and my primary love would be our technical support team which acts as a buffer/coordinator between network operations, development, QA and our sales team. Primary point of contact for any client facing technical issue and responsible for driving to solution any case that comes into the CS team.My.

This was my original entry into the Fram Group/ Champion Laboratory positions. I was originally hired into the role as a contractor when Fram was a division of Honeywell before being sold. I was hired as a permanent employee after a year as a contractor. Under this corporate structure my duties were identical to the Fram Group job above. End user support.

Redmond, Washington, US

My position was focused on being a technical liason with internal teams to the sales organization. As a "one stop" shop I was expected to have an extensive understanding of Microsoft products and internal resources that could be used in multi-million dollar sales competitions. Resource broker between MS product groups and world wide sales teams.

Bellevue, WA, US

Multiple hats with start upDesigned and developed full support infrastructure: process and tracking tools, Phone system, e-mail and web based support options, agent station book, support documentation, SLA negotiation.Working directly with VP of Services to build company application/customer support servicesworking with QA team for application.

Knowledge base development for call center. Third level application customer support.Department intranet Portal. Internal support group web site containing.New agent training.