Steven Dowds Email & Phone Number

Project DescriptionP&P (Price and packaging) this was a change to the price and packages available to sky customers (Delivered to production in 09-11).VPH (View Portfolio History) this project changed the way the portfolio history screen from a text based tree structure to a more visual representation of the information, the Chordiant interface was revised to provide access to the light weight services. (Delivered to production in 03-12)ETC (Early Termination Charge) this… Show more Project DescriptionP&P (Price and packaging) this was a change to the price and packages available to sky customers (Delivered to production in 09-11).VPH (View Portfolio History) this project changed the way the portfolio history screen from a text based tree structure to a more visual representation of the information, the Chordiant interface was revised to provide access to the light weight services. (Delivered to production in 03-12)ETC (Early Termination Charge) this project is to replace the old process and utilise the light weight services.ResponsibilitiesDesigned and delivered a successful automated service level test pack for Price and Packaging (P&P) project using Java, with a QTP automated end-to-end regression pack to support the project. Created QTP automated end to end regression pack for VPH.New QTP automated test pack for ETC.Creation of automated test approaches and designs.Creation of new QTP functions to support the test cases.Coaching and support of team members.Peer reviews of QTP scripts and functions. TechnologyQTP, QC, JIRA, VBS, SQL, JAVA, CHORDIANT, ARBOR/FX, SUBVERSION, MQ, UNIX, ATTACHMATE, PUTTY, XML, XPATH Show less

West Lothian

Working on QTP regression pack for new functionality in Bskyb CRM.

Project DescriptionSSTP (Self Service Transformation Programme) project. The project was to improve the customers online experience through the sky web site, allowing customers to view there online bill and payments with more accuracy. The Chordiant CRM was also updated to give the CSR’s more accurate billing and payment details to handle customer calls more efficiently. (Delivered to production in (06-11)ResponsibilitiesCreated a test pack for the Self Service… Show more Project DescriptionSSTP (Self Service Transformation Programme) project. The project was to improve the customers online experience through the sky web site, allowing customers to view there online bill and payments with more accuracy. The Chordiant CRM was also updated to give the CSR’s more accurate billing and payment details to handle customer calls more efficiently. (Delivered to production in (06-11)ResponsibilitiesCreated a test pack for the Self Service Transformation Programme (SSTP) project, mainly consisting of service level testing written in Java. The tests consisted of creating XML validating the output via the schema dropping on to a middleware queue then validating the response values and the structure against the schema.Creation of automated QTP scripts to validate the data the front end displays matches the database.Creation of the automation test strategy and approach.Supporting the Automation team by creating and maintaining an automation Wiki page. This allows team members to access information, support and practical advice quickly and easily. Creation of a Wiki page for the manual test team, providing easily accessible support and knowledge.Peer reviews of QTP scripts and functions. Creation of Java test scripts.Creation of new QTP functions and librariesWiki support. TechnologyQTP, QC, JIRA, VBS, SQL, JAVA, CHORDIANT, ARBOR/FX, SUBVERSION, MQ, UNIX, ATTACHMATE, PUTTY, XML, XPATH, MS SHAREPOINT Show less

Project Description Project White. This project was created to handle the amount of customers signing up to sky HD via online sales.Solaris 10 and Oracle 11g upgrade project. (Delivered to production 02-10)Created smoke tests for the deployment team to ensure better code base was delivered to the test teams. (Delivered to the deployment team 05-10)ResponsibilitiesSuccessfully designed and delivered a test pack to support the sale of HD boxes using Java code for… Show more Project Description Project White. This project was created to handle the amount of customers signing up to sky HD via online sales.Solaris 10 and Oracle 11g upgrade project. (Delivered to production 02-10)Created smoke tests for the deployment team to ensure better code base was delivered to the test teams. (Delivered to the deployment team 05-10)ResponsibilitiesSuccessfully designed and delivered a test pack to support the sale of HD boxes using Java code for service level testing.Created smoke tests for the Deployment Team to ping the multiple eCRM layers using Java.Created full end to end smoke test using QTP to allow the Deployment Team to quickly test environments before handing them back to test.Integrated my Java tests to run via Hudson, allowing Junit results to be easily accessed. Also built a HTML page to display each test run, the result of the test, a link to the test log and test description, giving project stakeholders a comprehensive view of all test statuses. Created QTP automated tests for Solaris 10 and Oracle 11g upgrade.Creation of automated test approach and design.Creation of new QTP functions to support the test cases.Creation of Java functions to support the test cases.Peer reviews of QTP scripts and functions. TechnologyQTP, QC, JIRA, VBS, SQL, JAVA, CHORDIANT, ARBOR/FX, SUBVERSION, MQ, UNIX, ATTACHMATE, PUTTY, XML, XPATH Show less

Project DescriptionMoved from Winrunner to QTP (Quick Test Professional) to handle functional changes to Chordiant CRMIAF (Introduce A Friend) this was to allow the sale of sky to friends of current sky customers with a reward of vouchers for every successful sale. (Delivered to production (08-07)ResponsibilitiesRecreation of the automated test pack from Winrunner to QTP.Implementation of a new automation framework to support business reporting.Created a new… Show more Project DescriptionMoved from Winrunner to QTP (Quick Test Professional) to handle functional changes to Chordiant CRMIAF (Introduce A Friend) this was to allow the sale of sky to friends of current sky customers with a reward of vouchers for every successful sale. (Delivered to production (08-07)ResponsibilitiesRecreation of the automated test pack from Winrunner to QTP.Implementation of a new automation framework to support business reporting.Created a new regression pack for Sky Broadband.Created a DbFit regression pack to support the sky Introduce a Friend project.Work closely with a third party testing consultant to reduce costs and internal resource on the project.Recreated the data creation process using QTP.TechnologyQTP, QC, JIRA, VBS, SQL, JAVA, CHORDIANT, ARBOR/FX, SUBVERSION, MQ, UNIX, ATTACHMATE, PUTTY, XML, XPATH, WINRUNNER, TSL Show less

Project DescriptionNew Chordiant CRM system developed to replace the existing UNIX customer platform, the new CRM system is the main system used when all customers contact BSKYB. (Delivered to production 04-06)ResponsibilitiesAutomated 480+ manual test scripts using Mercury WinRunner, allowing regression testing and application builds to be signed off for production quickly and confidently.Run and maintain all of the regression tests.Send daily reports on the… Show more Project DescriptionNew Chordiant CRM system developed to replace the existing UNIX customer platform, the new CRM system is the main system used when all customers contact BSKYB. (Delivered to production 04-06)ResponsibilitiesAutomated 480+ manual test scripts using Mercury WinRunner, allowing regression testing and application builds to be signed off for production quickly and confidently.Run and maintain all of the regression tests.Send daily reports on the status of the regression test runs.Built a series of function library’s to minimise the amount of code and make maintenance fast and efficient.Developed a Mercury WinRunner test pack to ensure all data written to the data warehouse is correct.Data provisioning across numerous test environments to support the automation regression test pack and manual test cases.TechnologyWINRUNNER, TSL, TEST DIRECTOR, SQL, CHORDIANT, ARBOR, UNIX, ATTACHMATE Show less

Testing defects found in the live environment, which require quick fixes and turnaroundTesting Direct To Home Billing (Domestic Customers)Testing Billing StatementsTesting Commercial SystemsSystem test fixes for the live environmentProviding support for SCMS testing

Photojournalism; Computing Studies, Maths, English, Physics, Art, Modern Studies

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Education record

Hnc, Photojournalism