Steven D. Drayton
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Steven D. Drayton Email & Phone Number

Client Experience Specialist II at FFB Bank
Location: Simi Valley, California, United States 11 work roles 2 schools
1 work email found @signaturecard.com LinkedIn matched
✓ Verified Jul 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email s****@signaturecard.com
LinkedIn Profile matched
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Current company
FFB Bank
Role
Client Experience Specialist II
Location
Simi Valley, California, United States
Company size
363 employees

Who is Steven D. Drayton? Overview

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Quick answer

Steven D. Drayton is listed as Client Experience Specialist II at FFB Bank, a with 363 employees, based in Simi Valley, California, United States. AeroLeads shows a work email signal at signaturecard.com and a matched LinkedIn profile for Steven D. Drayton.

Steven D. Drayton previously worked as Payment Support Manager at Accesso and Support Services Manager at Signature Payments. Steven D. Drayton holds Computer Science from Pierce College.

Company email context

Email format at FFB Bank

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{first_initial}{last}@signaturecard.com
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AeroLeads found 1 current-domain work email signal for Steven D. Drayton. Compare company email patterns before reaching out.

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Profile bio

About Steven D. Drayton

Accomplished manager with extensive strategy implementation, customer service, and problem resolution skills and proven success in achieving and exceeding company goals and objectives. Set goals, establish priorities, manage resources, and develop strategies. Excel at interacting with broad populations, including C-level executives, sales representatives, vendors, clients, contractors, and related stakeholders. Evaluate industry trends and use findings toward designing and executing strategies to boost company leveraging. Motivate and energize diverse cross-functional teams as a key resource, critical thinker, and problem solver, with the philosophy of leading by example.

Listed skills include Call Centers, Credit Cards, Process Improvement, E Commerce, and 22 others.

Current workplace

Steven D. Drayton's current company

Company context helps verify the profile and gives searchers a useful next step.

FFB Bank
Ffb Bank
Client Experience Specialist II
Simi Valley, CA, US
Website
accesso.com
Employees
363
AeroLeads page
Company profile
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11 roles

Steven D. Drayton work experience

A career timeline built from the work history available for this profile.

Client Experience Specialist Ii

Ffb Bank

Simi Valley, Ca, Us

Payment Support Manager

Accesso

Lake Mary, Florida, United States

Support Services Manager

Signature Payments

Westlake Village, California, United States

Orchestrated comprehensive support strategies for customer care, technical support, and deployment teams, driving operational excellence across multiple payment solutions. Engineered a streamlined terminal download and deployment workflow, slashing SLA times and boosting customer satisfaction by 30%. Spearheaded the implementation of cutting-edge troubleshooting protocols, reducing average resolution time by 25% for complex technical issues.

Jun 2022 - Aug 2024

Technical Support Team Lead

Best Rate Merchant Services

Simi Valley, Ca

Architected seamless payment gateway integrations with diverse e-commerce platforms, revolutionizing merchant operations. Pioneered 'same day install' initiative, accelerating merchant onboarding by 40% and setting a new industry standard for rapid deployment. Designed and delivered high-impact training programs, empowering merchants to leverage advanced payment gateway features, resulting in a 20% increase in feature adoption.

Jan 2015 - Jul 2015

Senior Software Specialist

Total Merchant Services

Woodland Hills, Ca

Orchestrated end-to-end logistics and technical operations for credit card terminal and POS system deployments, ensuring flawless execution. Achieved and maintained an industry-leading deployment error rate below 1%, setting new benchmarks for operational excellence. Optimized software deployment processes, reducing SLA by a full day and increasing client satisfaction scores by 15%. Served as a critical liaison between Product/Development teams and third-party integrators, facilitating seamless technology partnerships.

Aug 2012 - Sep 2014

Marketing & Sales Operations Specialist

Intuit Payment Solutions

Woodland Hills, Ca

Spearheaded strategic initiatives to drive organizational growth and operational efficiency.Catalyzed a 5% increase in sales growth through innovative sales strategies and enhanced agent productivity measures. Engineered a comprehensive overhaul of reporting systems, ensuring pinpoint SLA accuracy and facilitating data-driven decision-making. Resolved high-stakes escalations across multiple sales channels, maintaining a 98% first-contact resolution rate.

Mar 2011 - Jun 2011

Quickbooks Tier Ii & Innovative Gateway Support Technician

Intuit Payment Solutions

Woodland Hills, Ca

Led Tier II support for QuickBooks and Innovative Gateway at Intuit Payment Solutions in Woodland Hills, CA. • Managed software/hardware configuration for merchant PCs, ensuring seamless operations.• Handled multiple escalation channels and created training documentation for services offered.• Collaborated with in-house call centers and a large merchant base to provide top-notch technical support.

Nov 2006 - Mar 2011

Quickbooks Merchant Services Customer Service

Innovative Merchant Solutions, An Intuit Co.

Calabasas, Ca

In my role as a QuickBooks Merchant Services Customer Service representative at Innovative Merchant Solutions, an Intuit Co., I was responsible for providing top-notch customer support to merchants using QuickBooks and Point of Sales software. I handled inbound inquiries, resolved payment and billing issues, and assisted with light bookkeeping tasks. Additionally, I played a key role in training new hires and testing new applications for process improvement.

Aug 2006 - Nov 2006
Team & coworkers

Colleagues at FFB Bank

Other employees you can reach at accesso.com. View company contacts for 363 employees →

FS Frank Swanson Frank Swanson Colleague at Ffb BankOrlando, Florida, United States View → MV Meghan Vega Meghan Vega Colleague at Ffb BankPiscataway, New Jersey, United States View → TM Ty Marin Ty Marin Colleague at Ffb BankBaltimore, Maryland, United States View → MR Marisa Rodriguez Marisa Rodriguez Colleague at Ffb BankLos Angeles, California, United States View → LS Lisa Strombach Lisa Strombach Colleague at Ffb BankWinter Garden, Florida, United States View → TC Thiago Ceccatto Thiago Ceccatto Colleague at Ffb BankLages, Santa Catarina, Brazil View → AR Alexandre Rivaben Alexandre Rivaben Colleague at Ffb BankSão Paulo, Brazil View → MI Maria Isabel Hernando Maria Isabel Hernando Colleague at Ffb BankOrlando, Florida, United States View → EM Evan Mcconnell Evan Mcconnell Colleague at Ffb BankWaterford Metropolitan Area, Ireland View → JV Jake Vhabae Jake Vhabae Colleague at Ffb BankGreater Orlando, United States View →
2 education records

Steven D. Drayton education

Computer Science

Pierce College

Activities and Societies: Black Student Union, Young Black Scholars, Football

FAQ

Frequently asked questions about Steven D. Drayton

Quick answers generated from the profile data available on this page.

What company does Steven D. Drayton work for?

Steven D. Drayton works for FFB Bank.

What is Steven D. Drayton's role at FFB Bank?

Steven D. Drayton is listed as Client Experience Specialist II at FFB Bank.

What is Steven D. Drayton's email address?

AeroLeads has found 1 work email signal at @signaturecard.com for Steven D. Drayton at FFB Bank.

Where is Steven D. Drayton based?

Steven D. Drayton is based in Simi Valley, California, United States while working with FFB Bank.

What companies has Steven D. Drayton worked for?

Steven D. Drayton has worked for Ffb Bank, Accesso, Signature Payments, Signature Card Services, and Best Rate Merchant Services.

Who are Steven D. Drayton's colleagues at FFB Bank?

Steven D. Drayton's colleagues at FFB Bank include Frank Swanson, Meghan Vega, Ty Marin, Marisa Rodriguez, and Lisa Strombach.

How can I contact Steven D. Drayton?

You can use AeroLeads to view verified contact signals for Steven D. Drayton at FFB Bank, including work email, phone, and LinkedIn data when available.

What schools did Steven D. Drayton attend?

Steven D. Drayton holds Computer Science from Pierce College.

What skills is Steven D. Drayton known for?

Steven D. Drayton is listed with skills including Call Centers, Credit Cards, Process Improvement, E Commerce, Leadership, Technical Support, Troubleshooting, and Merchant Services.

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