Steven R. Email & Phone Number

Middleton, Wi, Us

Middleton, Wi, Us

-Planned and executed two organization-wide Epic improvement programs: Refuel and Revenue Cycle Reset at Luminis Health in Annapolis, Maryland-Directed the implementation of 400 new features and processes, including 85 new Epic Gold Stars across 20 applications, increasing the organization’s overall Gold Stars Level from 4 to 8 and meeting Epic’s criteria for “leading practices in EMR use”-Managed 15 financial performance improvement workstreams including automatic patient estimates, denials, workqueue and edit optimization, and point-of-service collections-Partnered with clinician leadership to drive the adoption of Epic’s Foundation toolset, resulting in a 5-minute reduction in nurse documentation time per head-to-assessment and saving 620 provider hours annually through reduced alerts and refill protocols-Oversaw the implementation of process improvement initiatives including a security overhaul and template consolidation, adoption of content management and change control tools, and transition to agile-based project management in Jira

I spent one year cruising the US in a decked out Ram Promaster van and backpacking through South America and Central Europe - 22 states/30 national parks/13 countries and 860 miles hiked. A full year of learning, basking in nature, and connecting with cultures around the world.

Verona, Wi, Us

-Led over 20 implementations of industry leading electronic healthcare record software at organizations ranging from single-hospital safety nets to large academics with 700 clinic sites.-Spearheaded a 1-week rapid implementation for an emergency COVID-19 surge facility at the onset of the pandemic, among the fastest installs in company history.-Increased one organization’s feature adoption rate from the bottom 10% of all Epic organizations to top 50% in a large-scale optimization and process improvement project, leading to improved patient experience, clinician usability, and revenue cycle efficiency.-Collaborated with hospital CIOs to set future vision and goals, determine scope for upgrades, and facilitate the purchase of new applications.-Leveraged executive stakeholders to escalate and mitigate risks via monthly written and verbal progress reports, presentations, and dashboards.-Supervised a team of 5 direct reports through feedback and coaching, 4 of whom became Team Leads or earned implementation leadership awards.

Verona, Wi, Us

-Oversaw 8 on-time implementations of Epic's radiology and breast imaging applications by managing other project managers, client analyst teams, budgets, timelines, third-party integrations, testing, change management and communication plans, end user training and go-lives.-Monitored and improved key metrics such as technologist and radiologist turnaround times by connecting experts across teams to analyze and simplify complex workflows and resolve technical problems.

New York, Ny, Us

- Created curriculum for the first creative writing course in school history to engage and inspire 170 8th Graders at Miami-Dade County Public Schools.- Led the implementation of a school-wide writing plan that resulted in a 54 percent improvement in passing scores on the 8th Grade Writing Florida Comprehensive Assessment Test (FCAT).