Lead all aspects of account delivery and growth for assigned clients / consulting engagements (Infrastructure & Applications) incl Application Development, Support & Testing, Infrastructure Services & Service Desk.- Manage CXO level relationships in a high accountability environment- Manage multiple IT transitions and transformation projects- Identify new consulting / business opportunities on assigned accounts- Assist clients in making key decisions on identifying & implementing new technology solutions- Manage P&L of the assigned account and meet margins and revenue growth targets

Responsible for the Setup, Operations and Growth of the Service Desk business unit for Capgemini in the new Global Delivery Center.- Defining and implementing Service Desk Strategy in line with global best practices- Manage ServiceDesk transitions and operations for global clients incl Capgemini NA and UK SD- Manage vendor relationships (Cost and Quality Improvements)- Manage budgets, drive productivity and profitability (P&L) of the business unit- Drive Initiatives / Continuous Service Improvement, Shift Left, Self Service / Healing etc.- Manage client expectations and escalations to drive positive customer satisfaction.- Identify new technologies and create a roadmap for business unit growth- Lead SD RFP's and presentations and negotiations with clients

Manage Service Desk Operations for large multi-site, multi-geography engagements for EDS accounts including General Motors, EDS North America (Internal Support), Xerox, BanTec & GMAC- Accountable for delivery of Service Desk Services in a 24x7x365 environment - Monitor and manage contractual Service levels for assigned accounts- Lead and manage complex service desk transitions- Drive productivity and continuous service improvements.- Lead employee engagement initiatives for the Delivery Center- Manage budgets, P&L responsibility