Steven Dulisse Email & Phone Number

United States

United States

I currently lead our Customer Success Team at Level.

As Level's first Account Manager I helped build the AM team. Along with managing our largest Fortune 500 customers, I created templates and process to scale our team from 1 to 8. I was lucky enough to work with some of the best and brightest cross-departmentally to build a best in class service experience for our customers.

Managed the top ARR accounts across Zenefits' BOBInterview/trained all new CSM hiresWorked cross-functionally with Product and Engineering to strategize our roadmap based on the voice of the customerPresident's Club Winner // Awarded to the CSM with the highest annual net retention

Tempe, Arizona

Zenefits empowers people to work their best — whether they're a consultant, broker, HR admin, or employee. We believe technology should champion people. Because people move companies.• Focused on client retention in addition to upselling products through proactive monthly check-ins and quarterly business reviews with C-level executives• Licensed Broker in all 50 states // Regularly assisted with open enrollments• Achieved 95% client retention within Zenefits' largest book of accounts• Subject Matter Expert for Zenefits on ACA Compliance and 401k engagement• Assisted with training of 100+ new employees regarding our multiple SaaS products• Advised on company benefit plans as well as hiring and HR processes• Manage a book of business upwards of $2 million annual revenue• Assist and upsell groups on products such as HSA, PTO, Time and Attendance, Payroll, 401K, and Full Hiring/Onboarding processes• Develop and maintained key performance indicators to ensure customer satisfaction• Utilized Salesforce, Gmail, Office Tools, Slack, ATS modules, and Atlassian Tools

Phoenix, Arizona Area

• Managed the fulfillment process of digital marketing campaigns; including Social, PPC, and SEO from implementation through entire customer journey• Built and communicated strategy to meet clients' goals and annual budgets. • Worked day to day with internal and external customers to solicit feedback and optimize our strategies. • Responsible for a book of business with an ARR of ~ 2 million dollars.

Scottsdale, Arizona

• Research and personalize content marketing strategies for small business owners• Conduct web-based meetings with C Level Executives on a daily basis• Provide website analysis regarding Google search• Negotiate commercial aspects of contractual agreements

• Provide content marketing solutions to Small and Medium-sized Businesses• Plan Web-Based Meetings for Business Decision Makers daily• Present general website analysis regarding SEO and Social Media best practices

Ada, Ohio

• Promote and Manage Entrepreneurship events on campus that are targeted at students and community members looking to build and brand their businesses with an entrepreneurial mindset. As well as updating the University's Entrepreneurship website.