Steven Dusick Email & Phone Number

Onalaska, Wi

• Using empathy and active listening, verbal, and written communication skills to help patients and their families understand their benefits, answering questions regarding prior authorization and explanation of benefits via 40 inbound calls daily. • Coordinate 60 member benefits via emails, internal tasks, and phone calls between providers and members for abnormal services with presenting findings.• Critical thinking and analyzing members claim and benefits while updating providers representatives to ensure the members provider account is accurate. • Educate members on how there plan works for them by: member portal, participating provider network website, and other tools so members can manage their health accurately.

Eau Claire, Wisconsin Area

• Answer 100-150 emails, handle 50 inbound or outbound calls from insureds’ and glass shops daily; process an average of 50-70 invoices daily to ensure shops receive payment on time. • Research shop contract versus carrier contract and process invoice per each contract; audit shop invoice per carrier contract procedures and answer shop questions on why they were short paid due to over billing the reasonable and customary rates.• Provide product technical information required to respond to client or shop inquires by phone, mail, or email; Coordinate 50 open claim follow-ups to ensure all claims are completed or closed out. • Verify claims via e-mail, scraping tool, or by contacting main claims via the phone. Proficiently relay information to shops and insured’s regarding coverage information.• Enter data and other relevant information into call center or client claims database or the call center application, as required completely and accurately.

Chippewa Falls, Wi

• Update the merchandizing in-store to catch the buyers’ attention and maintain corporates visuals standards; Count daily cash drawer and record income or expenses to company standards.• Take 50 telephone or email orders as customer directed and enter into POS system for Just-In-Time delivery.• Contact vendors to place purchase orders and update customer as needed for estimate product arrival.• Coordinate freight intake and order picking to efficiently manage Just-In-Time inventory management for the customer; handle logistics of product transfers to other Fastenal store or ship product direct to customers’ location.

Eau Claire, Wisconsin Area

• Engage with up to 100 customers in the store, reading customer cues to "Match" service level to their expectations, explaining the rewards program and its benefits while ensuring Passionate, Friendly, Helpful and Real Service. • Unloads merchandise from trucks, places merchandise on the sales floor per DSW standards, completes markdowns, maintains clearance area standards, fills accessories, organizes and maintains the stockroom. • Maintains a clean and organized store. Includes but is not limited to picking up trash in the aisles, returning shoes back where they belong according to DSW standards, cleaning the associate break room and restrooms, vacuuming the store, cleaning mirrors, cleaning the front walkway/stoop of the store, and any other housekeeping items deemed necessary.

• Follow technologically complex, multi-step process to prepare and show eight movies at each of four show times to up to 2,000 movie-goers per six-hour shift; monitor and immediately repair equipment malfunctions and accommodate audience disruptions at three retail and one drive-in location to create enjoyable movie-going experience for customers.• Preview up to ten movie trailers on YouTube monthly; independently determine and place trailer displays on lobby TV based on movie arrival and local audience suitability and preference; change displays as necessary to encourage customer repeat visits.• Independently decide manner and amount of remedy to customers for unsatisfactory or unpleasant movie-going experience.• Successfully sell movie-going experience through polite and tactful interaction with customers; recommend movies to regular theater attendees; determine order of and most advantageous information for automated phone script.• Develop creative displays; market theater promotions on site and in community; approve donation requests for nonprofit organizations; book, sell, and coordinate up to eight theater birthday parties of 30 children and $150 per day.

Associate Of Applied Science Degree, Marketing Communications

Associate Of Applied Science Degree, Business Management,