As a seasoned leader in Client Success and Account Management, I specialize in driving client retention, growth, and satisfaction within the Hospitality B2B sector. My extensive background spans both Group Purchasing Organizations, Hospitality Suppliers, and Hospitality Management Companies providing me with a comprehensive understanding of the industry's dynamics. I have successfully led a team managing $1B in customer spend, leveraging my expertise in customer success, hospitality management, and procurement to implement strategic initiatives and streamline processes.I have completed the prestigious Leadership Development Program from the Center for Creative Leadership and hold a certification in human trafficking recognition from Business Ending Slavery and Trafficking (BEST). My career is marked by a commitment to delivering innovative solutions and exceptional service, consistently exceeding client expectations and contributing to organizational success.Driven by a mission to enhance client experiences and foster long-term relationships, I am eager to bring my proven track record and strategic vision to new opportunities in Business Development, Client Success and Account Management.
Listed skills include Hospitality Management, Pre Opening, Front Office, Yield Management, and 32 others.